Alitalia

 

 

CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services is an important issue for us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:


Alitalia-Sept
Customer Relations
Rue d’Annam 14-18
75020 Paris 
France

Tel. +32 (0) 2-551.11.44 (claims) option 3
Fax +32 (0) 2-551.11.52
Email. alitaliabe@sept.fr
Opening times: Monday to Friday 09.00–12.30


If the problem is due to a baggage delay or baggage loss within the first 5 days, please contact the Lost and Found department directly at the following phone number:

Lost & Found Brussels Airport: 
Tel. +32 (0) 2-723.08.40

Or search for your baggage on Internet clicking: WorldTracer Baggage Service


From the 6^th day from the loss of the baggage you can contact Alitalia at the following address:

Alitalia-Sept
Customer Relations
Rue d’Annam 14-18
75020 Paris 
France

Tel. +32 (0) 2-551.11.44 (claims) option 3
Fax +32 (0) 2-551.11.52
Email. alitaliabe@sept.fr
Opening times: Monday to Friday 09.00–12.30

Download the Complain Form here 

Download the Baggage Claim Form here 

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