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FAQ - Baggage
Answers to a wide range of frequently asked questions about Alitalia's services and products, locations and benefits and many of travel related issues.
You may take your baggage:
- in hold (registered baggage)
- in cabin (hand baggage)
Registered baggage allowed is:
Domestic flights: max 20 kgs.
International/intercontinental and Nigeria flights:
Business/Magnifica class: max 30 kgs.
Economy class: max 20 kgs.
Iran flights:
Economy/Business/Magnifica class: max 30 kgs.
USA, Canada, Argentina, Venezuela, Ghana flights:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 23 kgs., maximum measures per suitcase 158 cm (*)
Italy to Brazil:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 23 kgs., maximum measures per suitcase 158 cm (*)
Europe to Brazil and Brazil to the world:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
(*) total sum of length + height + depth.
Note well: if baggage at check-in is over allowed registered baggage limits, you may in any case take it with you paying for excess baggage.
For further clarifications, see the general information for baggage transport.
Domestic flights: max 20 kgs.
International/intercontinental and Nigeria flights:
Business/Magnifica class: max 30 kgs.
Economy class: max 20 kgs.
Iran flights:
Economy/Business/Magnifica class: max 30 kgs.
USA, Canada, Argentina, Venezuela, Ghana flights:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 23 kgs., maximum measures per suitcase 158 cm (*)
Italy to Brazil:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 23 kgs., maximum measures per suitcase 158 cm (*)
Europe to Brazil and Brazil to the world:
Magnifica class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
Economy class: 2 suitcases, maximum weight per suitcase 32 kgs., maximum measures per suitcase 158 cm (*)
(*) total sum of length + height + depth.
Note well: if baggage at check-in is over allowed registered baggage limits, you may in any case take it with you paying for excess baggage.
For further clarifications, see the general information for baggage transport.
Each piece of registered baggage may not exceed 32 kgs., in any case. If baggage exceeeds this limit, part of content will have to be put into another baggage to be registered or as carry-on (if not exceeding foreseen limits).
Only exceptions concern wheelchairs and live animal containers.
Only exceptions concern wheelchairs and live animal containers.
Each passenger may take only one carry-on in cabin not exceeding 5 kgs. and of total measure of 115 cms. (55 cms. length, 25 cms. height, 35 cms. depth), including handle, side pocket and wheels.
Check your carry-on is within these limits by using the on-purpose measurement containers, located near check-in desks and Alitalia boarding gates.
If your carry-on should be bigger than allowed, our staff will tag it and put it in hold.
Check your carry-on is within these limits by using the on-purpose measurement containers, located near check-in desks and Alitalia boarding gates.
If your carry-on should be bigger than allowed, our staff will tag it and put it in hold.
Valuable or dangerous objects (such as jewellery, flammable liquids) or perishable (food or medicines).
For more information, see on the website the baggage regulations.
For more information, see on the website the baggage regulations.
Yes, it can. If we find lost baggage, in order to avoid further inconveniences, we may need to check its contents to make sure that it corresponds to the description in the Property Irregularity Report (PIR).
Furtermore, other countries' Authorities may inspect baggage, where deemed necessary, for security reasons (e.g. USA).
Furtermore, other countries' Authorities may inspect baggage, where deemed necessary, for security reasons (e.g. USA).
Our staff label your baggage at the check-in desk. However, you should make sure that your baggage is securely closed and contains an identification tag inside too, in case the external label goes missing.
We cannot be held responsible for damage to valuable, fragile or perishable goods in any baggage registered by passengers. It’s a good idea to carry medicines, money, documents, keys, jewellery, cameras or any fragile object in your hand luggage.
For further explanations, please see the General Information for baggage transport.
We cannot be held responsible for damage to valuable, fragile or perishable goods in any baggage registered by passengers. It’s a good idea to carry medicines, money, documents, keys, jewellery, cameras or any fragile object in your hand luggage.
For further explanations, please see the General Information for baggage transport.
You should contact the baggage assistance service of the airline that operated the last flight.
You will find the airline code on the boarding pass next to the flight number (AP for Air One and AZ for Alitalia).
You will find the airline code on the boarding pass next to the flight number (AP for Air One and AZ for Alitalia).
If your baggage goes missing, contact the Alitalia or Air One Lost & Found office at your arrival airport, that will give you a Property Irregularity Report (P.I.R.) and all necessary instructions.
We remind you it is mandatory that it must be done at the final destination airport arrival time, before leaving the baggage collection area.
If you do not receive your baggage within five days after your arrival, you should send the following information:
Alitalia Customer Relations Baggage Assistance
Casella Postale 118
Piazza Unità d’Italia, 13/b
90144 PALERMO
At this point, you will be able to follow the progress of your baggage search on our website, using WorldTracer, the international baggage tracking system.
For more information contact the Alitalia Baggage Customer Relations Office responsible for the area where you live.
We remind you it is mandatory that it must be done at the final destination airport arrival time, before leaving the baggage collection area.
If you do not receive your baggage within five days after your arrival, you should send the following information:
- detailed list of baggage contents
- original plane ticket and excess baggage receipt (if possible)
- original baggage stub
- original Property Irregularity Report (PIR) completed upon your arrival.
Alitalia Customer Relations Baggage Assistance
Casella Postale 118
Piazza Unità d’Italia, 13/b
90144 PALERMO
At this point, you will be able to follow the progress of your baggage search on our website, using WorldTracer, the international baggage tracking system.
For more information contact the Alitalia Baggage Customer Relations Office responsible for the area where you live.
If your baggage is damaged or tampered with, you have the right to claim compensation. At some airports, this will be paid immediately.
In other cases, where it is not possible, you can replace your damaged baggage (from Baggage Assistance) with a new suitcase or bag from the selection made available at the airport or from a shop participating in the scheme.
For more information visit the dedicated page.
In other cases, where it is not possible, you can replace your damaged baggage (from Baggage Assistance) with a new suitcase or bag from the selection made available at the airport or from a shop participating in the scheme.
For more information visit the dedicated page.
Baggage related claims must be filed with the Company within deadlines as follows:
- for damaged or tampered with baggage: within 7 days of the airport report date form;
- for late baggage delivery: within 21 days from delivery.