1)   Call Centre reservations, flight re-confirmations, arrival/departure information and special/medical assistance procedures, call 1-800-3618336

2)   For information about MilleMiglia/Frequent Flyer Program or to book your MilleMiglia award ticket, call 1-800-3618336. To enroll online click here

3)   For web-related inquiries and questions regarding your online booking call 1-800-3618336 or email: alitaliasupport@alicos.net

4)   For disservices which occurred between your departure and return trips please submit a claim to our Customer Relations Dept. via:
Email: customer.relationsCA@alitalia.it
Fax: 647-317-6827

5)   For baggage inquiries relating to luggage lost within the past 5 days, call 905-364-4166 or toll free 1-866-575-0059. After 5 days if you are a permanent resident of Canada please contact Alitalia via:
Email: customer.relationsCA@alitalia.it
Fax: 647-317-6827

6)   The ticket office is located at:
TORONTO PEARSON INTERNATIONAL AIRPORT
Terminal 1 up to 15 June 2011. Effective 16 June the Alitalia ticket office will be allocated in Terminal 3
(open on flight scheduled days from 11:30am to 4:00pm)