Alitalia

Our aims are to:

give you the opportunity to communicate with the Company in a direct and practical way, producing results
give you ready answers to doubts or concerns about Alitalia products and services
provide an ever-more efficient, constructive service to meet your needs

These are the goals of Alitalia’s Customer Services.


Save time and gain advantages with e-tickets. Alitalia will store the details of your journey so that, when you leave, all you have to do is go to the check-in desk at the airport. What more could you want? To find out more...

Claims and suggestions
Phone numbers, addresses and forms for your comments and suggestions by post or by fax

Baggage assistance
The procedures you should follow if your baggage is delayed, damaged or mishandled