Alitalia

 

 

CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services is important to us. If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address or fax:

ALITALIA CUSTOMER RELATIONS
P.O. Box 188
Toronto, A.M.F.
ON, L5P 1B1 

Fax #: 1-886-379-4767

To make sending your comments easier, we have prepared a form where you can write the message you wish to send.  If this is a complaint please ensure that you include the following documentation:

• Copy of ticket
• Boarding pass
• Documentation to support your claim 

If you live abroad, you can contact your nearest Alitalia office which handles customers’ claims in various countries. Moreover, each local Alitalia office (depending on how it is organized) can deal directly with claims and refunds within thirty days of receiving the relevant communication, together with all the documentation required. 

Compensation and/or reimbursement issues are dealt with through cash payment or by means of vouchers for air tickets – the choice is up to the customer. 

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

You can use the Baggage Tracer service on line to find out what is happening with your lost baggage at any time. You will need your baggage file reference number given to you at the airport upon arrival.

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