Alitalia

 

 

CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services is an important issue for us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

CUSTOMER RELATIONS
Alitalia Customer Service
PO. Box 299 11121 Praha 1
Czech Republic
Tel. 0848 000 207 / +41 44 800 98 20 
Fax +41 44 800 98 21                         
Opening times: daily 07.30-22.00

To make sending your comments easier, we have prepared a form where you can write the message you wish to send. 

If you live abroad, you can contact your nearest Alitalia office  which handles customers’ claims in various countries. Moreover, each local Alitalia office (depending on how it is organized) can deal directly with claims and refunds within thirty days of receiving the relevant communication, together with all the documentation required. 

Compensation and/or reimbursement issues are dealt with through cash payment or by means of vouchers for air tickets – the choice is up to the customer. 

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

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