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Privacy policy

Privacy policy, as per Italian D.lgs 30.06.2003 N.196, Art. 13

This privacy policy, as per Italian D.lgs 30.06.2003 N.196, Art. 13 regulating in Italy all European Union directives on the matter, sets out how Alitalia - Compagnia Aerea Italiana S.p.A. (Alitalia S.p.A.) uses and protects any information that you give Alitalia S.p.A. when you use this website.

Alitalia S.p.A. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For security reasons, we are obliged, to provide local authorities throughout the world, particularly customs and immigration, personal and travel data of our customers, acquired during normal flights procedures; also in Italy, where requested by the Central Immigration Department and by the Border Police. This communication is mandatory to fulfill the transport contract.

Furthermore, this privacy policy conforms to Italian Gruppo di Lavoro art. 29 for the Protection of personal data n.2/2007 of 15 February 2007, reviewed and updated on 24 June 2008, on the Passengers Information relating to the transfer of PNR data to USA authorities (for more details, please check Information for passengers traveling to the USA).
Alitalia S.p.A. may change this policy from time to time by updating this page. You should check this page every time you visit this website to ensure that you are happy with any changes.

Handling of the data

The handling of the personal data is carried out to ensuring that your information is secure and private, and is carried out with manual and electronic means to memorize, handle and forward the data. Personal data will be handled following proper standards, collected and registered for specific purposes, explicit and legitimate, exact and, if necessary, appropriate, complete and not exceeding the standards requested to fulfill the obligation, stored in a way that will allow to recognize the individual only for a period of time not exceeding the time required to fulfill the obligation for which they have originally been collected and subsequently handled.

Data provided voluntarily by users

Alitalia collects personal information and other data, which are submitted by users voluntarily via web or mobile registration forms, as well as forwarded to the Company via mail or email in an explicit and voluntary way. Such data may concern essential information required to carry out the service requested by the user (i.e. Newsletter) and/or to contact the user (name, mail address, any other personal data inserted in the letter).
The optional, explicit and voluntary forwarding of emails to the address given on this site, implies the acquisition of the email address, essential to reply to the requests, and of any other additional personal data in the communication.

Surfing data collected by electronic means

Information systems and software procedures for the correct functioning of the Alitalia S.p.A. web and mobile sites acquire, during normal use, personal data, whose transmission is implicit in the use of internet communication protocols (i.e. user IP address or domain name of the computer used to access the web, URI of the requested resources, time of request or session time, server submitted query method used, files’ size received as request response, numeric code concerning the status of the server response and other kind of information related to the operating system and the user IT environment). The Alitalia S.p.A. website uses technologies like cookies, to collect statistical information on the use of the web (i.e. total number of visitors on the sites, number of visitors per single page, name of the domain of origin of visitors’ internet services supplier) and to improve the surfing experience.


During surfing of the Alitalia S.p.A. website, information is collected through files called "cookies", which help to identify your computer or browser. A cookie is an encrypted string of text stored on your computer or on the mobile phone, to be able to recognise it quickly the next time. In the case of Mobile site cookies, the latter memorise only name, surname and ticket number. In the case of computer cookies, these allow a customisation of an internet website, to make surfing smoother and an improved display of most requested information by quantitative check-out of web pages access. Cookies used do not memorise personal data except the IP address. Cookies retained information is anonymous and remain so as the cookie identification number is not associated to personal data supplied by surfers.
You may always disenable cookies by changing your browser settings.

Why we collect data

Alitalia collects the necessary personal data of the users to carry out authorization, habilitation and personalization of accesses to the various areas and contents of the Company’s website. Furthermore, Alitalia S.p.A. collects the necessary data to fulfill its contractual obligations towards clients, deriving from booking processes and purchases of travel means. We require this information to provide you with this service, giving access to the data to operational and commercial Alitalia staff, and to airline Partners dealing commercial agreements.

The personal and/or sensitive data given or acquired during the contractual relationship may be given, in the measure requested to carry out the service, to:

  • Internal Alitalia S.p.A.personnel with the intent of improving our products and services (as per D.Lgs 196/2003; 
  • Third party companies carrying out services which are essential towards Alitalia operations.

With reference to sensitive data, these may be handled even without explicit consent of the person as per art. 26, n.4, D. Lgs 196/2003. However these data will not be distributed. Be reminded that from time to time (not as part of the ordinary management of this website) the Authorities may request information and details as per art. 157 of D. Lgs. 196/2003, to check on the management of personal data. In these instances, Alitalia S.p.A. is obliged to comply to avoid a fine.

Alitalia S.p.A., as "Owner" of the relative data management, informs that the data will be handled and used exclusively as per purposes highlighted in this communication.

Furthermore, we inform MilleMiglia members who sign up to the Alitalia Social Login, that the personal data submitted when logging in to the service (from now on “Service”) will be collected and registered by Alitalia S.p.A. on paper, electronic and/or computer and/or database supports protected and handled so as to ensure their security and their protection in compliance with the Italian law on privacy. We inform you that the data submitted directly when signing up or indirectly via Social Network will be used exclusively for reasons directly connected and instrumental to the participation to the Programme and/or the registration to the Programme, and for the personalization of the Services created by Alitalia S.p.A. for you. With your approval, the data provided will be used by Alitalia S.p.A. for promotional, advertising and marketing purposes, such as the delivery of advertising, promotional and informative materials on products and services, and or statistical analysis aimed at evaluating the degree of satisfaction for the offered services/products. We inform you that you will easily be able to exercise your rights provided in Art. 7 and foll. of d.lgs. n. 196/2003 (as, for example, the right to receive confirmation of the existence of your own personal data on their communication in clear form, the specification on the origin of the data, their purpose and handling, their update, correction or integration, their cancellation, transformation in anonymous form or the block of personal data handled in breach of law, and the right to oppose fully or in part, to their use) with an informal request sent to the following e-mail address privacy@alitalia.it.

Exercising your rights

The Customers of Alitalia S.p.A. can contact the Data controller and/or data supervisor in charge of the processing  in order to exercise their rights as prescribed by article 7 "Access to personal data and other rights" of Legislative decree 196/2003 no. 196. To exercise these rights, passengers must also send communication to the following e-mail address: privacy@alitalia.it.

If you no longer wish to receive communications from Alitalia, please follow the procedures listed below:

  • For commercial communication from the Alitalia group, click on the unsubscribe link found at the bottom of each email from Alitalia. 
  • For communications to MilleMiglia members, we kindly ask you to log on the online MilleMiglia service and update your profile accordingly by choosing "nothing" in the "Information on the latest deals and news" section, then click on the "update" button. Alternatively, you can contact our Customer Relations. 

Right to access your personal data

Alitalia S.p.A. clients may request details of personal information held, to the Owner and/or data Manager, under art. 7 "Right to access personal data" of D. Lgs. 196/2003 n.196.

List of people in charge of personal data handling. Compulsory information as per art.13 letter f Law Decree DLGS/196/2003: 

  • Senior Vice President "Purchasing and Services"
  • Senior Vice President "Chief Financial Officer"
  • Senior Vice President "General Counsel"
  • Senior Vice President "Marketing, Revenue Management & Network"
  • Executive Vice President "Chief Operating Officer"
  • Senior Vice President "Human Resources"
  • Senior Vice President "Chief Information Officer”
  • Senior Vice President "Sales, Distribution And Customer Care"
Information for travellers to the United States

Information for travellers to Canada

Information for travellers to Japan
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