FAQ - At the Airport and in flight
How long does it take to check-in?
In Italy, normally, the following check-in times deadlines apply:
Due to increased security measures in recent years, we suggest you get there well ahead of mentioned above times. Please make a phone call to your nearest local Alitalia Office to enquire for the appropriate time required.
- Domestic flights: 25 minutes, with the exception of Rome and Milan (30 minutes);
- International flights: from 35 to 150 minutes, depending on the airport of departure;
- Intercontinental flights: from 60 to 120 minutes, depending on the airport of departure.
How can I find out which travel documents I need?
On the website, you can find in 'Your travel' section detailed information about the required travel documents for every destination.
Can I speed up the check-in procedure at the airport by using Telecheck-in?
Yes, the service is available (only in Italy) for Ulisse, Freccia Alata and Freccia Alata Plus Club members.
Ulisse and Freccia Alata Club members can access it by calling +39 (0)6 65644 (button #3) and providing their frequent flyer account and flight numbers; the service is available daily, including holidays, from 5 am to 11 pm.
Freccia Alata Plus Club members may access it using the exclusive phone number.
See the dedicated website Telecheck-in service page for all details.
Can I speed up the check-in procedure at the airport by using the Fast Check-in?
The Fast Check-in service is available only if with an e-ticket and carry-on baggage and flying to domestic destinations and Europe Schenghen ones.
It takes less than a minute to get your boarding pass with this service.
What can I do if I am afraid of flying?
Alitalia has a special two-day course called 'Voglia di Volare' (Fly at ease) at a special cost, designed to help passengers get over their fear of flying (the course is done in Italian).
How can I check-in via web?
Web Check-in service is active daily 24 hours for all Alitalia clients. To see the complete list of flights where it is available, see the Check-in section.
What kind of assistance do you offer for children and infants?
We have a series of services for children and infants, especially on longer flights. On all intercontinental flights we provide sky cots. You can also ask for special children’s meals at booking time.
Which electronic devices may I use on-board?
During flight and with prior crew approval, you may use electric razors, non digital sound devices and computers not connected to printers or compact disc devices. Mobile phones must be switched off when plane doors have been closed before take-off and until re-opening of doors upon landing.
On some flights there are on-board phones you may use with credit card payment.
With which airline will I have to check-in for a multisegment ticket, where one segment is operated by Air One and one is operated by Alitalia?
You must check-in with the carrier that will operate your first flight and a boarding pass for the second segment will also be issued (denominated through-check-in).
Once on-board the aircraft, will I be able the find information on connections and schedule of the new network?
Yes, flight attendants will be at your service to provide necessary information on connections and schedule of the new network. You will also be able to find all the information in the in-flight magazine.