- Home >
- FAQ - Alitalia Mobile
FAQ
Select a category to visualize all the questions
FAQ - Alitalia Mobile
Antworten zu häufig gestellten Fragen über Alitalia, zu Leistungen und Produkten, zu Standorten und Vorteilen sowie zu reiserelevanten Themen.
The following services are available:
- Flight status: to verify flight schedule or check if the one you’re expecting has landed.
- MilleMiglia Profile and balance: to check-out your miles balance, keep your profile data always updated and to request missing miles of Alitalia and Air One flights’ flown with e-ticket.
To access go to http://mobile.alitalia.it/ on your palm or mobile browser.
You can access the service you wish and/or change in the Menu/Options the language.
You can access the service you wish and/or change in the Menu/Options the language.
All those having Internet access.
It’s a new way to check-in and receive the boarding card directly on the mobile phone. It’s available to Rome Fiumicino and Milan Linate clients (and v.v.).
1. Click on Check-in.
2. Identify yourself with name and surname and your MilleMiglia code or, in alternative, your ticket number.
3. Choose your departure and arrival airport. If you have accessed as MilleMiglia, a list of flights to choose from will be displayed for your check-in choice; if you accessed with your e-Ticket number, you’ll access all relative information.
4. Confirm your seat on-board. Next to "seat" there will be a "change" option should wish to do so.
5. After receiving final validation "Your check-in procedure has been completed", you’ll receive a SMS with the link to you e-boarding card barcode.
You will see the barcode and text with all main information of a traditional boarding card (Boarding Gate, seat assigned, boarding time, etc.).
If you add your e-mail address, all documents including the boarding card will be sent in PDF format.
2. Identify yourself with name and surname and your MilleMiglia code or, in alternative, your ticket number.
3. Choose your departure and arrival airport. If you have accessed as MilleMiglia, a list of flights to choose from will be displayed for your check-in choice; if you accessed with your e-Ticket number, you’ll access all relative information.
4. Confirm your seat on-board. Next to "seat" there will be a "change" option should wish to do so.
5. After receiving final validation "Your check-in procedure has been completed", you’ll receive a SMS with the link to you e-boarding card barcode.
You will see the barcode and text with all main information of a traditional boarding card (Boarding Gate, seat assigned, boarding time, etc.).
If you add your e-mail address, all documents including the boarding card will be sent in PDF format.
Go directly to security check-points and show staff your e-boarding card on your mobile or your e-ticket printed receipt.
Have your e-boarding card barcode on your mobile at the centre of the display and have your ID ready.
At boarding time, put your mobile on the barcode reader at the gate and show your ID to gate staff.
At last, remember to check your seat number before boarding and switching your mobile off.
At boarding time, put your mobile on the barcode reader at the gate and show your ID to gate staff.
At last, remember to check your seat number before boarding and switching your mobile off.
It’s a graphic barcode that has all boarding card data. To be able to use it, there must be an optical barcode reader at the airport of departure. At the moment, you can use it only at Rome Fiumicino and Milan Linate airports, if travelling on the Rome-Milan leg.
If your mobile should fail for any reason (including dead battery), or e-boarding card not displayed properly, once at the airport you may always have your boarding card printed at an Alitalia airport desk. You may also do so at the Fat check-in points you find in Rome Fiumicino and Milan Linate.