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Compensation on specific routes

The Guarantor Authority for Competition and Market (Autorità Garante della Concorrenza e del Mercato(AGCM), with its deliberation on 3 December 2008 established, among other things, that Alitalia (and Air One) recognize additional compensation to passengers, in respect to that established by Regulation 261/04, in the following cases:

  • Flight delay of more than two hours later than the scheduled time.
  • Flight cancellation without adequate re-protection or with the arrival at the destination two hours later than the scheduled time. In this case, however, the compensation established by Regulation CE  no. 261/04 shall apply, whenever it is more favorable compared to the one established in compliance with the aforementioned decisions and subsequently regulated.

The only routes affected by this measure and for which the additional compensation must be paid are the following:

  • from Fiumicino to: Brindisi, Bari, Trieste, Turin, Catania, Venice, Pisa, Genoa, Linate, Lamezia Terme, Palermo (and vice versa).
  • from Linate to: Naples, Lamezia Terme, Bari, Brindisi, Palermo (and vice versa).
  • from Naples to: Turin, Venice (and vice versa).

Cancellations and delays caused by exceptional events, according to that established by Reg.261/04, will not give rise to the right to receive the compensation. 
The amount of compensation will be calculated by applying the following criteria: 

  1. Single point-to-point ticket (e.g. Brindisi-Rome Fiumicino):25% of the total fare paid by the passenger (taxes included);

  2. Return point-to-point ticket (e.g. Brindisi-Rome Fiumicino-Brindisi): 25% calculated on 50% of the total fare paid by the passenger (taxes included);

  3. Multiple destination ticket (e.g. Brindisi-Rome Fiumicino-Venice, or Brindisi-Rome Fiumicino-Frankfurt-Rome Fiumicino-Brindisi):20% calculated on the full Y/Class One Way  fare for each segment affected by the measure. The compensation will be paid through the issue of a electronic format voucher (TCV) valid for one year, that can be used for the purchase of Alitalia tickets. 

The compensation can be requested, in the indicated cases, by filling out the appropriate electronic form for the compensation request found in the Contacts  section.

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