Baggage assistance

Baggage assistance Baggage assistance gives you information and support to help you manage and resolve some of the most frequent baggage problems, such as: delays, loss, mishandling and damage.   

You will find information about the procedures, offices and addresses for assistance, depending on the type of problem and your specific needs.
 

Damaged or lost baggage

Procedures and addresses for notifying and making a claim for damaged and lost baggage

 

Baggage tracking

This innovative international system is available online to look for lost baggage