Privacy

Alitalia handles its customers' personal details according to the norms laid down in Legislative Decree no. 196 of June 30, 2003, entitled "Rules for protecting personal details, issued in compliance with the European Union Directives regarding privacy, in order to implement them in Italy".  

Moreover measures provided by Alitalia in order to ensure such data protection are in compliance with the "Safe Harbor Privacy Principles" issued by the US Department of Commerce.  

Mainly Alitalia informs that, through passengers' reservation and check-in operations, acquires passengers personal data necessary to perform contractual obligations in respect of the same passengers. Execution of such obligations entails necessarily that Alitalia personnel involved with operative and commercial offices, as well as third party services providers, may get to know such data in their respectively capacities, the first, as “Person in Charge of the Processing” and, the second, as “Data Processor”. Alitalia, as “Data Controller”, for the subject data treatment, managed mostly through computers, informs that the data themselves will be exclusively utilised for the above mentioned purposes.  

Alitalia is increasingly being required to inform various local authorities in countries throughout the world, particularly customs and immigration services, about the personal and travel data of its customers acquired by the Company within the normal framework of carrying out its flights. This release of information is necessary to implement the contract of carriage and is done, principally, for security reasons. 

Information for travellers to the United States

Information for travellers to Canada

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