Payment Methods, Service Charges and Refunds

To purchase your tickets on our website, choose one of the following payment methods:

- Credit card (American Express, MasterCard, Visa).

Or you can charge your personal PayPal account.


An online payment system which allows you to use your online banking information to make purchases on the Alitalia website. 


A service charge applies* to ticket purchases, at the following variable amount: 

Web purchase
The service is free of charge.

- Call center purchase 
GBP 6.00 per ticket purchased at the time of booking 
GBP 17.00 per ticket purchased after booking

Purchase from ticket desks managed by Alitalia   
EUR 10 per national ticket 
EUR 25 per international ticket within the Schengen Area and Switzerland
EUR 35 per ticket for all other destinations 

MilleMiglia award ticket
The service charge only applies to call center purchases, if it is also possible to purchase the ticket from The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade). 

* The service charge is not applicable in the following cases: 
- Passengers under 2 years old 
- territorial continuity rates.