CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services are important to us. 
If you have suggestions or comments on Alitalia services and you wish to send us your feedback, you can contact Alitalia at the following address:

Alitalia Baggage & Customer Relations
PO Box 1111
Crawley West Sussex
RH10 0AS
Email: az@airlinecrm.com

Monday - Friday 10:00 to 16:00 hrs.
Telephone: 0870 2255 077
Fax: 0870 2255 088 

Please note that this office is not open to the public.

Complaint Forms
Open as PDF Format or Word Format

If you live outside the UK, please contact the Alitalia office of your country of residence. 

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

For insurance purposes 
Should you need confirmation of your flights for insurance purposes, please download one of the attached forms:
Open as PDF Format or Word Format.

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