The conciliation request must be presented to the Conciliation Office by filling out the form found on the page.
This request can be sent in the following ways:
- By registered post with acknowledgment of receipt to the following address:
- Ufficio di Conciliazione
Alitalia S.p.A. / Associazioni dei Consumatori
c/o Alitalia S.p.A., Piazza Almerico da Schio, 00054 – Fiumicino (RM);
- via fax, to the following special number: 06 6563 8015;
- by e-mail to the following address: conciliazione@alitalia.it.
You can also contact the conciliation office by phone, from 10 to 13, Monday through Friday at the following special number: 06 6563 8014.
Download the Form for the conciliation request
