Alitalia

 

 

CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services is important to us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

Customer Relations (for flight delays or other non-baggage claims)

PO Box 1111
Crawley West Sussex
RH10 0AS
United Kingdom

Monday - Friday 10:00 to 16:00 hrs.
Telephone: +44 (0)870 2255 077
Fax: +44 (0)870 2255 088 

Please note that this office is not open to the public.

Complaint Forms
Please use one of these forms to send us your comments.
Open as PDF Format or Word Format

If you live outside Ireland, please contact the Alitalia office of your country of residence. 

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

For insurance purposes 
Should you need confirmation of your flights for insurance purposes, please download one of the attached forms:
Open as PDF Format or Word Format.

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