Alitalia

 

 

Privacy Alitalia

Privacy policy, as per Italian D.lgs 30.06.2003 N.196, Art. 13

This privacy policy, as per Italian D.lgs 30.06.2003 N.196, Art. 13 regulating in Italy all European Union directives on the matter, sets out how Alitalia Compagnia Aerea Italiana S.p.A. (“Alitalia S.p.A.) uses and protects any information that you give Alitalia S.p.A. when you use this website.

Alitalia S.p.A. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For security reasons, we are obliged, to provide local authorities throughout the world, particularly customs and immigration, personal and travel data of our customers, acquired during normal flights procedures; also in Italy, where requested by the Central Immigration Department and by the Border Police. This communication is mandatory to fulfill the transport contract.

Furthermore, this privacy policy conforms to Italian Gruppo di Lavoro art. 29 for the Protection of personal data n.2/2007 of 15 February 2007, reviewed and updated on 24 June 2008, on the Passengers Information relating to the transfer of PNR data to USA authorities (for more details, please check Information for passengers traveling to the USA).
Alitalia S.p.A. may change this policy from time to time by updating this page. You should check this page every time you visit this website to ensure that you are happy with any changes.

Handling of the data

The handling of the personal data is carried out to ensuring that your information is secure and private, and is carried out with manual and electronic means to memorize, handle and forward the data. Personal data will be handled following proper standards, collected and registered for specific purposes, explicit and legitimate, exact and, if necessary, appropriate, complete and not exceeding the standards requested to fulfill the obligation, stored in a way that will allow to recognize the individual only for a period of time not exceeding the time required to fulfill the obligation for which they have originally been collected and subsequently handled.

Data provided by users voluntarily

Alitalia collects personal information and other data, which are voluntarily submitted by the users via web registration forms, as well as forwarded to the Company via post or email in a voluntary and explicit way. Such data may be regarding essential information required to carry out the service requested by the user (i.e. Newsletter) and/or to contact the user (name, postal address, any other personal data inserted in the letter).

The facultative, explicit and voluntary forwarding of emails to the address given, relies on the acquisition of the email address, essential to reply to the requests, and of any other additional personal data inserted in the communication piece).

Navigation data collected using electronic means

Information systems and software procedures for the correct functioning of the Alitalia S.p.A. website acquire, during normal use, personal data, the transmission of which is implicit in the use of internet communication protocols (i.e. user IP address or domain name of the computer used to access the web, URI of the requested resources, time of request or session time, method used to submit the query to the server, size of the files received as a response to the request, numeric code regarding the status of the response given by the server and other type of information relative to the operating system and the user informatics environment). The Alitalia S.p.A. website uses technologies like cookies to collect statistical information on the use of the web (i.e. total number of visitors on the sites, number of visitors per single page, name of the domain of origin of the supplier of internet services of the visitors) and to improve the navigation experience.

COOKIES: During the navigation process within the Alitalia S.p.A. website information is collected, which helps to identify your computer or browser through files called “cookies”. A cookie is an encrypted string of text archived on your computer to be able to recognise it quickly next time. These files allow us tailor operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are used to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the IP address. The information stays anonymous as the cookies ID is not associated with personal users data. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Why we collect data

Alitalia collects the necessary personal data of the users to carry out authorization, habilitation and personalization of accesses to the various areas and contents of the Company’s website. Furthermore, Alitalia S.p.A. collects the necessary data to fulfill its contractual obligations towards clients, deriving from booking processes and purchases of travel means. We require this information to provide you with this service, giving access to the data to operational and commercial Alitalia staff as well as third party companies providing a service.
The personal and/or sensitive data given or acquired during the contractual relationship may be given, in the measure requested to carry out the service, to: 

         Internal Alitalia S.p.A.personnel with the intent of improving our products and services (as per D.Lgs 196/2003;
         Third party companies carrying out services which are essential towards Alitalia operations.

With reference to sensitive data, these may be handled even without explicit consent of the person as per art. 26, n.4, D. Lgs 196/2003. However these data will not be distributed. Be reminded that from time to time (not as part of the ordinary management of this website) the Authorities may request information and details as per art. 157 of D. Lgs. 196/2003, to check on the management of personal data. In these instances, Alitalia S.p.A. is obliged to comply to avoid a fine.

Alitalia S.p.A., as “Owner” of the relative data management, informs that the data will be handled and used exclusively as per purposes highlighted in this communication.

Right to access your personal data
Alitalia S.p.A. clients may request details of personal information held, to the Owner and/or data Manager, under art. 7 “Right to access personal data” of D. Lgs. 196/2003 n.196.

 
Information for travellers to the United States

Information for travellers to Canada

Data Protection Information Notice Pursuant to the Rule of the Italian Data Protection Authority (“Garante per la protezione dei dati personali”) of 8 January 2009

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