No barriers travelling

Passengers services All Alitalia passengers must receive the best possible service, at all times, both on the ground and in the air. This is the principle on which Alitalia has always based its programme of services for passengers with reduced mobility or sensory impairments, and who in any case require special attention. As per CE Regulation 1107/06  

Wheelchairs service
Wheelchair assistance can be provided up to the aircraft’s access ramp, up to the cabin entrance (for people unable to climb steps) or even to the passenger’s seat on board. Passengers who wish to transport their own wheelchairs (electric and/or folding) can register them free of charge at the check-in desk, as regular baggage.  

Special assistance for blind and deaf travelers
In this case a caregiver must travel with the passenger to look after personal needs at all times during the journey.

Guide dogs can travel in the aircraft hold (with their own beds), or they can travel in the cabin (as long as space is available) with muzzle and leash.
Transporting guide dogs is free, and does not depend on the dog’s weight. Space for the dog must be requested when the flight is booked. The dog’s owner must provide all the necessary equipment for travelling, such as a muzzle, leash and bed, if required.

Oxygen therapy 
Oxygen therapy equipment is not available on all Alitalia flights and must be booked in advance.
Please click here to learn more.

Stretcher service
This service must be requested by passengers who need to travel on a stretcher for either part of or their entire journey.  

Syringes on board
In order to carry syringes (maximum 4) on board, the passenger must: 
  • inform the  Alitalia Call Center representative about the need to travel with syringes at the time of booking; 
  • present a doctor’s note (written within 30 days prior to the departure date) at the time of check-in that explains the necessity to carry syringes on board;
  • ensure that the container is in proper condition to guarantee the safe transport of the syringes. 
Form to be printed and filled
All the person who need those special assistance services must fill the Medical Information Form (MEDIF). This form should be printed, completed and handed in at the check-in desk. The Medif must not be dated more than seven days prior to departure. In place of the MEDIF the passenger can show the FREMEC (Frequent Traveller’s Medical Card) a medical card recognised by IATA as medical authorisation to fly.     

Specifically: 

Passengers are required to obtain and present authorisation from their doctor:
- if they need oxygen therapy onboard;
- if they need a stretcher onboard;
- if for physical and/or mental reasons they are not able to look after themselves;
- if their conditions are such that to fly safely they need special medical assistance onboard;
- if they are pregnant, in the last 4 weeks before they are expected to give birth, or if they have had pregnancies with medical complications.  

Passengers must be accompanied by an escort:
- if they are not self-sufficient;
- if they belong to a group of passengers in wheelchairs;
- if they are carried on a stretcher;
- if they are both blind and deaf.  

The services described above are the standard services that Alitalia provides to its passengers with reduced mobility or sensory impairments, and who in any case require special attention. Nevertheless, the Airline is always available to assess case-by-case, on prior request by the passenger, other specific requirements.

We also remind you that Aeroporti di Roma has taken on from Alitalia the Dedicated Lounge. Passengers that need special assistance, travelling with Alitalia and departing from Terminal A, may carry out the check-in procedures at Alitalia counters nr. 149-150. After check-in, passengers must go on to the Dedicated Lounge to receive all necessary assistance for security controls and boarding operations.  

For more info and reservations, contact your nearest Alitalia office.