Payment Methods, Service Charges and Refunds

To purchase your tickets on our website, choose one of the following payment methods:

- Credit card (American Express, MasterCard, Visa).
 

SALES CHANNELS
A service charge applies* to ticket purchases, at the following variable amount: 

Web purchase
Service charge of 10$ included in the chosen fare. Not applicable to MilleMiglia award tickets, for Sardinia territorial continuity tariffs and on flights between Rome and Milan Linate.

- Call center purchase 

Italy/Europe 

- 44$ for all Economy class ticket purchased 

- 94$ for all Business class ticket purchased 

Other destinations 

- 84$ for all Economy class ticket purchased 

- 144$ for all Business class ticket purchased 


Purchase from ticket desks managed by Alitalia   
EUR 10 per national ticket 
EUR 25 per international ticket within the Schengen Area and Switzerland
EUR 35 per ticket for all other destinations 

MilleMiglia award ticket
The service charge only applies to call center purchases, if it is also possible to purchase the ticket from alitalia.com. The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade). 

* The service charge is not applicable in the following cases: 
- Passengers under 2 years old 
- territorial continuity rates. 


REFUNDS
A fee of EUR 20 per ticket for administration costs is applicable on all complete or partial ticket refund requests, for flights canceled by the passenger.
That fee of EUR 20 is also provided only for the reimbursement of the airport taxes and security.
The fee, regardless of whether there is a refund penalty, applies on all tickets excluding those in Magnifica, Classica Plus, Economy/Libera Class and for flights with territorial continuity tariffs.
Airport taxes and security taxes can always be reimbursed for all tariffs.
If the reimbursable amount (referred to ticket and/or security and airport taxes) is less than the administration fee, no amount will be reimbursed.


Consumer Protection Law

Any change or cancellation of a flight ticket after it has been issued is subject to payment in accordance with the ticket's terms and conditions. Without derogating from the above, in case a ticket was purchased by way of a “remote sale,” as defined in the Consumer Protection Law, 5741 – 1981 (henceforth: Consumer Protection Law), cancelation of the transaction is permitted within 14 working days from the transaction date but not less than seven working days before the date of the departure of the first flight (as specified on the flight ticket/reservation confirmation voucher). The cancelation must be made in writing, by post, e-mail or fax, directly to the party from whom the flight ticket was purchased. If these conditions are met, a cancelation fee of 5% of the value of the total price of the ticket or ILS 100, the lesser of the two, will be charged. In all other cases, and subject to all laws, the person making the reservation will be charged according to Alitalia’s cancelation policy, subject to the ticket's terms and conditions. In this respect, not using transportation services that have been ordered, whether in whole or in part, for any reason, will also be considered cancelation of a reservation.