Delayed baggage

In case we are not able to deliver your baggage on arrival, please report to the Lost&Found office before leaving the airport where you will receive the necessary assistance. A P.I.R. (Property Irregularity Report) will be issued and you will receive a copy along with a first necessity kit in case you are not resident at the point of arrival.

If the problem is due to a baggage delay or baggage loss within the first 5 days, please contact the Lost and Found department directly at the following phone number: 

Lost and Found Schiphol Airport c/o KLM
Ph.: +31(0) 20-6491433
Openinghours: 07.00 – 22.30

You can check the status of your baggage research in the Baggage tracking section.

After the first 5 days, if your baggage has still not been found, you will have to send/ fax all the documentation listed below by registered mail within 21 days to the following address:
(for passengers who reside in The Netherlands only)

Alitalia
Customer Relations
E-mail: Customer.relationsNL@alitalia.it
Fax: +31 (0)20 5754923

Original documentation to be sent:

• A detailed list of the baggage contents (downloadable here)
• The airline ticket or electronic ticket receipt
• The receipt for excess baggage (if paid)
• The baggage claim receipt for the missing luggage
• The Property Irregularity Report (P.I.R.) filled out upon arrival at the airport.
• Proof of first necessity expenses

Your baggage will be searched up to 45 days.
If your baggage is not found after that time range it will be considered lost and you will be entitled to a reimbursement in terms of law.

If you are resident abroad, please see the relevant Alitalia Baggage Customer Relations Office section. Our officers will contact you at the address/number you provided in your report.

Mishandled Baggage 

If your baggage gets damaged during your trip, go to the airport Lost & Found Office where you can file an official complaint by filling out a “Damaged Property Report” (DPR). Along with the other documentation listed below can be send by registred mail within 7 days to the following address:

Alitalia
Customer Relations
E-mail: Customer.relationsNL@alitalia.it
Fax: +31 (0)20 5754923

Original documentation to be sent:

• the original receipt of your air ticket and/ or boarding pass (not a photocopy)

• the checked-in luggage receipt/ label

• the Damaged Property Report (DPR) filled out on arrival at the airport

• a detailed list of the items that are missing, damaged or have been tampered with, accompanied by any appropriate documents to support your claim.  

Lost baggage

If the problem is due to a baggage delay or baggage loss within the first 5 days, please contact the Lost and Found department directly at the following phone number: 

Lost and Found Schiphol Airport c/o KLM
Ph.: +31(0) 20-6491433
Openinghours: 07.00 – 22.30

You can check the status of your baggage research in the Baggage tracking section.

After the first 5 days, if your baggage has still not been found, you will have to send/ fax all the documentation listed below by registered mail within 21 days to the following address:
(for passengers who reside in The Netherlands only)

Alitalia
Customer Relations
E-mail Customer.relationsNL@alitalia.it
Fax: +31 (0)20 5754923

Original documentation to be sent:

• A detailed list of the baggage contents (downloadable here)
• The airline ticket or electronic ticket receipt
• The receipt for excess baggage (if paid)
• The baggage claim receipt for the missing luggage
• The Property Irregularity Report (P.I.R.) filled out upon arrival at the airport.
• Proof of first necessity expenses

Your baggage will be searched up to 45 days.
If your baggage is not found after that time range it will be considered lost and you will be entitled to a reimbursement in terms of law.

If you are resident abroad, please see the relevant Alitalia Baggage Customer Relations Office section. Our officers will contact you at the address/number you provided in your report.