Your opinion about the quality of our services is an important issue for us.
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

Alitalia
Customer Relations
E-mail Customer.relationsNL@alitalia.it
Fax: +31 (0)20 5754923

Please note that this office is not open to the public.

Download the Claim Form.

If the problem is due to a baggage delay or baggage loss within the first 5 days, please contact the Lost and Found department directly at the following phone number:

Lost and Found Schiphol Airport c/o KLM
Ph.: +31(0) 20-6491433
Openinghours: 07.00 – 22.00

Or search for your baggage on Internet clicking: Worldtracer Baggage Service

If you are not a resident in the city of arrival and it is not possible to deliver your baggage to you within one day, you will receive a 'basic needs' kit (contents may vary per country/airport).
For the first 5 days that you are staying in the arrival city, you may contact the local Lost & Found Office (the phone number will be given to you when the P.I.R. is issued).

After the first 5 days, if your baggage has still not been found, you will have to send all the documentation listed below by registered mail within 21 days to the following address:
(for passengers who reside in The Netherlands only)

Alitalia
Customer Relations
E-mail Customer.relationsNL@alitalia.it

Original documentation to be sent:

• A detailed list of the baggage contents (downloadable here)
• The airline ticket or electronic ticket receipt
• The receipt for excess baggage (if paid)
• The baggage claim receipt for the missing luggage
• The Property Irregularity Report (P.I.R.) filled out upon arrival at the airport.
• Proof of first necessity expenses

 
If you reside abroad, please see the Alitalia Customers Relations Office responsible for the area where you live.