Alitalia

 

 

CONTACT AND ASSISTANCE

Claims and suggestions

Your opinions about the quality of our services is an important issue for us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

Alitalia-Sept 
Customer Relations
Rue d’Annam 14-18
75020 Paris
France
Tel. +31 (0)20.575.4925
E-mail alitalia-cainl@sept.fr
Opening times: Monday to Friday 9.00-12.30

If you live abroad, you can contact your nearest Alitalia Customers Relations Office which handles customers’ claims and suggestions in various countries. Moreover, each local Alitalia office (depending on how it is organized) can deal directly with claims after receiving the relevant communication, together with all the documentation required. 
Compensation issues are dealt with by means of vouchers for air tickets. 

Documentation to be sent:

• The airline ticket or electronic ticket receipt
• Boarding pass (es)
• Complain form

Download the Claim Form.

If the problem is due to a baggage delay or baggage loss within the first 5 days, please contact the Lost and Found department directly at the following phone number: 

Lost and Found Schiphol Airport c/o KLM
Ph.: +31(0) 20-6491433

Or search for your baggage on Internet clicking: Worldtracer Baggage Service

From the 6^th day or if your baggage is missing, the personnel in charge will issue a Property Irregularity Report (P.I.R.) and a copy will be given to you.
If you are not a resident in the city of arrival and it is not possible to deliver your baggage to you within one day, you will receive a 'basic needs' kit (contents may vary per country/airport).
For the first 5 days that you are staying in the arrival city, you may contact the local Lost & Found Office (the phone number will be given to you when the P.I.R. is issued).

After the first 5 days, if your baggage has not been found, you will have to send all the documentation listed below by registered mail to the following address:
(for passengers who reside in The Netherlands only)

Alitalia-Sept 
Customer Relations
Rue d’Annam 14-18
75020 Paris
France
Tel. +31 (0)20.575.4925 
E-mail alitalia-cainl@sept.fr
Opening times: Monday to Friday 9.00-12.30

Original documentation to be sent:

• A detailed list of the baggage contents
•  The airline ticket or electronic ticket receipt
•  The receipt for excess baggage (if paid)
•  The baggage claim receipt for the missing luggage

The Property Irregularity Report (P.I.R.) filled out upon arrival at the airport.

If you reside abroad, please see the Alitalia Baggage Customer Relations Office responsible for the area where you live.

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