Alitalia

 

 

YOUR TRAVEL

Web Check-in

Web Check-in makes your travel easier
Once you have purchased your ticket you can:

• Check-in online for up to 7 passengers
• Select your seat onboard and change your selection afterward
• Print your boarding pass at home (for departures where the service is available), receive it via e-mail or collect it at the airport from one of the designated check-in desks or dedicated VIP lounges.
• Cancel your check-in

With the new features, you may: 

• Check-in for itineraries with connecting flights, even if operated by Partner carriers (where there is an interline agreement). Web check-in isn't available for flight numbers starting with AZ77xx. In this case please visit the operating carrier's webpage. The operating carrier can be found on your ticket information;
• Check-in for a return flight if scheduled within the same day and if travelling only with hand luggage.

Availability of the service
Web Check-in is available from 20 hours up to one hour prior to departure. On the day of departure, please make sure you arrive at the airport within the set check-in time limits.

Please note that the check-in time limit for passengers travelling from Amsterdam is 40 minutes before departure.

If you don’t have your boarding pass when you arrive at the airport, you can collect it from the designated check-in desks or dedicated lounges or from the Fast Check-in machine when available (major Italian airports).
If you prefer to print your boarding pass at home, please be reminded that the service is available up until two hours before departure.

Be also reminded that online check-in is not available for infants (0-23 months) and children (2-11 years). For special assistance please contact our call center at 00 31 (0)20 676 4479.

Routes on which the service is available:

Rome Fiumicino, Milan Linate and Malpensa, Bari, Bologna, Brindisi, Catania, Florence, Genoa, Lamezia Terme, Naples, Palermo, Reggio Calabria, Trieste, Venice	Hand and checked baggage
Other Italian airports	Hand baggage only
Athens, Barcelona, Brussels, Frankfurt, London, Madrid, Nice, Thessaloniki (from/to)	Hand and checked baggage
Bucharest, Cairo, Prague, Tel Aviv (from)	Hand and checked baggage
Valencia, Warsaw (from)	Hand baggage

Dedicated desks at the airport

• Rome Fiumicino: Terminal A, desk 136
• From Rome Fiumicino to London: Terminal C, desk 360 (also dedicated to Business/Magnifica Classes)
• Milan Linate: desk 3, located in the Alitalia departure lounge, in front of Fast Check-in machines
• Milan Malpensa: desk 301, desk 501 dedicated for Business passengers and Exclusive Clubs members
• Bari: desk 25
• Bologna: desk - Drop-off
• Brindisi: desk dedicated for Business passengers and Exclusive Clubs members
• Catania: desk 21, located in front of Fast Check-in machines
• Florence: desk n.2 (also dedicated for Business passengers and Exclusive Clubs members)
• Genoa: desk n. 12
• Lamezia Terme: desk n.1 (also dedicated for Business passengers and Exclusive Clubs members)
• Naples: desk n. 30
• Palermo: desk n. 15
• Reggio Calabria: desk n. 1 (also dedicated for Business passengers and Exclusive Clubs members)
• Trieste: desk - Drop-off
• Venice: desk n. 44 (also dedicated for Business passengers and Exclusive Clubs members)
• Athens: desk n. 107 (also dedicated for Business passengers and Exclusive Clubs members)
• Barcelona: Terminal A, desk n. 3
• Brussels: Isle 7, desks from 1 to 5
• Bucharest: desk n. 24
• Cairo: desk 19, near Business Class desk (the same for Telecheck-in)
• Frankfurt: desk n. 723
• London Heathrow: desk n. 34
• Madrid: Terminal 2, desk n. 317
• Nice: desks at Terminal 2
• Prague: desk n. 200, Business Class dedicated
• Tel Aviv: desk n. 10, zone A
• Thessaloniki: desk n. 30

Please remember that you can also check-in online by using your palm or smartphone.

Should you require any assistance, please contact Alitalia on 00 31 (0)20 676 4479 Monday-Friday from 8AM to 7PM.

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