Alitalia

 

 

TRAVEL INFORMATION

Web Check-in

Web Check-in makes your travel easier

Once you have purchased your ticket you can:

• Check-in online for up to 7 passengers
• Select your seat onboard and change your selection afterward
• Print your boarding pass at home (for departures where the service is available), receive it via e-mail or collect it at the airport from one of the designated check-in desks or dedicated VIP lounges.
• Cancel your check-in
  
  With the new features, you may: 
  
• Check-in for itineraries with connecting flights, even if operated by Partner carriers (where there is an interline agreement). Web check-in isn't available for flight numbers starting with AZ77xx. In this case please visit the operating carrier's webpage. The operating carrier can be found on your ticket information;
  
• Check-in for a return flight if scheduled within the same day and if travelling only with hand luggage.

Availability of the service

Web Check-in is available from 20 hours up to one hour prior to departure. On the day of departure, please make sure you arrive at the airport within the set check-in time limits.

Please note that the check-in time limit for passengers travelling from Amsterdam is 40 minutes before departure.

If you don’t have your boarding pass when you arrive at the airport, you can collect it from the designated check-in desks or dedicated lounges or from the Fast Check-in machine when available (major Italian airports).
If you prefer to print your boarding pass at home, please be reminded that the service is available up until two hours before departure.

Be also reminded that online check-in is not available for infants (0-23 months) and children (2-11 years). For special assistance please contact our call center at 00 31 (0)20 676 4479.

Routes on which the service is available :

Departure Airport	Arrival airport	Type of baggage
Rome Fiumicino, Milan Linate and Malpensa, Bari, Bologna, Brindisi, Catania, Florence, Genoa, Lamezia Terme, Naples, Reggio Calabria, Trieste and Venice	National direct flights and towards Schengen countries	Hand and checked baggage
London Heathrow (from/to)	Rome Fiumicino, Milan Linate and Malpensa	Hand and checked baggage
Other Italian airports	Italian domestic flights and routes to Schengen destinations	Hand baggage only
Athens, Frankfurt, Thessaloniki, Vienna, Madrid, Barcelona (from/to)	Rome Fiumicino and Malpensa	Hand and checked baggage
Amsterdam, Brussels (from/to)	Rome Fiumicino, Milan Linate and Malpensa	Hand and checked baggage
Bucharest, Cairo, Tel Aviv, Prague (from)	Rome Fiumicino, Milan Malpensa	Hand and checked baggage
Berlin (from/to)	Milan Malpensa	Hand and checked baggage
Krakow (from)	Milan Malpensa	Hand baggage only
Malaga, Valencia (from/to)	Rome Fiumicino, Milan Malpensa	Hand baggage only
Warsaw (from)	Rome Fiumicino, Milan Malpensa	Hand baggage only

Dedicated desks at the airport:

• Amsterdam: Departure Hall 1, isle 6, AZ check-in desks 1/2/3/4
• Athens: dedicated AZ Business cl desk
• Barcelona: Terminal A, Drop-off Business class desk
• Berlin: AZ Business class desk
• Brussels: isle 7, desks from 1 to 5
• Bucharest: dedicated Business cl desk
• Cairo: Desk 19 besides Business class desk, same as Tele Check-in 
• Frankfurt: Terminal 1C, desks 712-714-715 
• London Heathrow: Terminal 2, drop off check-in desk besides Business Cl desk
• Madrid: desk 417, Drop-off Business class desk
• Prague: Desk 200 dedicated Business cl
• Tel Aviv: Desk 10, Hall A
• Thessaloniki: dedicated AZ Business class desk 
• Vienna: Desk 16-17-18
  
  
• Rome Fiumicino: Terminal A, desk 161
• Rome Fiumicino to London: Terminal C, desk 360
• Milan Linate: desk 3, located in the Alitalia departure lounge, opposite the fast check-in machines
• Milan Malpensa: desks 301-401 (501 dedicated to Business class and F/Flyers)
• Bologna: dedicated desk 
• Bari: Desk 25
• Brindisi: AZ dedicated Business and F/Flyers desk 
• Catania: desk 21, in front of fast check-in machines
• Florence: desk n.2 also dedicated to Business class and F/Flyers
• Genoa: desk n.12
• Lamezia: desk n.1 also dedicated to Business class and F/Flyers
• Naples: desk 30
• Reggio: desk n.1 also dedicated to Business class and F/Flyers
• Trieste: dedicated desk
• Venice: desk n. 44 also dedicated to Business class and F/Flyers

Please remember that you can also check-in online by using your palm or smartphone.

Should you require any assistance, please contact Alitalia on 00 31 (0)20 676 4479 Monday-Friday from 8AM to 7PM.

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