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Payment methods

Accepted credit cards

Alitalia has always be in line with the most advanced security standard suggested by banking circuits.

These are the credit cards accepted on the Alitalia website:

  • American Express
  • Mastercard
  • Visa
  • Diners Club

Buying a ticket on Alitalia website is easy and safe because every online payment transaction is secured by  Verified by Visa and SecureCode by Mastercard programs.

Security code

In order to guarantee the utmost security of your online transaction, you must enter the private security code of your own credit card:

  • the American Express security code is a 4-digit number printed on the front of your card. It appears above  your card number.
  • the Visa, Diners Club or Master Card security number is three-digit number printed on the back signature panel of the card.

Please remind that if you are not the holder of the credit card used to book your flight, you must bring with you a photocopy of the credit card.

Through this service, you can make purchases on the Alitalia site and charge them directly to your Pay Pal account.

If you already have a Pay Pal account, here is how to buy your ticket:

  • complete your travel choice and choose the "Pay Pal" option on the payment page
  • the system will connect you to Pay Pal’s secure server systems
  • insert your Pay Pal account access codes (e-mail address and password), and after having checked the details of your transaction, confirm your purchase
  • upon authorization by PayPal, your purchase will be finalized and you will be redirected to the confirmation page on our site
  • after completing your purchase, you will receive e-mail confirmation of the purchased ticket* from Alitalia and an e-mail with the result of the transaction carried out by PayPal.  

If you haven't already opened a Pay Pal account, you can apply directly online at www.paypal.com.

To request the refund of tickets purchased with PayPal's online payment systems, you can send an e mail to paypal@alitalia.it specifying:

  • Ticket number
  • Reservation code
  • Name of the account

The refund of ticket, calculated on the base of the fare rules, will be recharged on your account within maximum 30 days . 

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