CONTACT AND ASSISTANCE
 
Claims and suggestions
 

Claims and suggestions

Suggestments and complaints Your opinions about the quality of our services are important to us. 
If you have suggestions or comments on Alitalia services and you wish to send us your feedback, you can contact Alitalia at the following address:

Alitalia Compagnia Aerea Italiana SpA

Baggage & Customer Relations

PO Box 1111
Crawley West Sussex
RH10 0AS
United Kingdom 
 
Email: az@airlinecrm.com
Opening times: Monday to Friday 10.00–16.00


If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.