Delayed baggage
In case we are not able to deliver your baggage on arrival, please report to the Lost&Found office before leaving the airport where you will receive the necessary assistance. A P.I.R. (Property Irregularity Report) will be issued and you will receive a copy along with a first necessity kit in case you are not resident at the point of arrival.
You can check the status of your baggage research in the Baggage tracking section.
If no update on the tracing of your luggage has been provided to you within 2 days following the issue of the P.I.R. (Property Irregular Report), in order to make a more exhaustive search, please send a detailed list of contents of each piece of missing luggage (using the form handed over to you at the arrival airport or downloadable here) to the following address:
Fax: +39 06 6543 3114
Email: bif@alitalia.it
We remind you that the addresses above are only intended to serve the aforementioned purpose. No response will be provided to other requests.
If your baggage is not found within 45 days, it will be considered lost and you will be entitled to a reimbursement.
If you sustained any baggage related expenses , please complete the form which must be received within 21 days from the date of delivery of your baggage. Please include any useful information along with the following documentation:
The Baggage irregularity Report (P.I.R:) received upon arrival;
Your plane ticket receipt and/or boarding pass;
The checked luggage receipt;
Receipt for payment of excess baggage (if any);
The expenses incurred due to delayed delivery.
Customers resident in USA and Mexico must send all documentation to via one of the following methods:
Fax: 212 903 3568
Email: customer.relationsnyc@alitalia.it
Mail: Alitalia Customer Relations Department
51 Madison Avenue, Suite 2000
New York, NY 10010
Customers resident in other countries:
Alitalia Customer Relations Department
List of contacts available on
http://www.alitalia.com/US_EN/Fly/Offices/OfficesSearch.aspx
