1) For Call Center reservations, flight re-confirmations, arrival/departure information and special/medical assistance procedures, call 800-223-5730.

2) For information about our MilleMiglia/Frequent Flyer Program or to book your MilleMiglia award ticket, call 800-223-5730. To enroll online click here.

3) For web-related inquiries and questions regarding your online booking, call 800-223-5730 or email: alitaliasupport@alicos.net.

4) For disservices which occurred between your departure and return trips, please submit a claim in writing to our Customer Relations Dept. at:

  Alitalia
  Attn:  Customer Relations Dept. 
  51 Madison Avenue Suite 2000
  New York, NY 10010  
  E-mail:customer.relationsNYC@alitalia.it

5) For baggage inquiries relating to luggage lost within the past 5 days, call 800-905-9992. After 5 days, if you are a permanent resident of the USA or Mexico, please contact Alitalia via:

  Fax 212-903-3568
  Email: customer.relationsnyc@alitalia.it
  Mail: Alitalia Customer Relations Dept.
  51 Madison Avenue, Suite 2000
  New York, NY 10010

6) These are our Ticket Offices:

NEW YORK:
JFK International Airport
Alitalia – Terminal 1
Jamaica, NY 11430

Newark International Airport
Alitalia – Terminal B
Newark, NJ 07114

BOSTON:
Logan International Airport
Alitalia – Terminal E
East Boston, MA 02128

CHICAGO:
O’Hare International Airport
Alitalia – Terminal 5
Chicago, IL 60666

MIAMI:
Miami International Airport
Alitalia
Miami International Concourse H 3rd Floor
Room H 30208
Miami, FL 33122 

7) For information regarding cargo shipments, please visit www.alitaliacargo.com/en.