CUSTOMER CARE

Claims and Suggestions

Your opinions about the quality of our services is an important issue for us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

Alitalia Airlines
Customer Relations
350 Fifth Avenue
Suite 3700
New York, NY  10118
Ph:  (212) 903-3575 
Fax:  (212) 903-3568

To make sending your comments easier, we have prepared a form where you can write the message you wish to send. 

If you live abroad, you can contact your nearest Alitalia Customer Relations Office.   

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

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