Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions, remarks or complaints.

Customer Center

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL +39 06 65649 (INSIDE BULGARIA).
FROM ABROAD CALL THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.

From inside Bulgaria, call the Customer Center at +39 06 65649, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week. 

Outside of Bulgaria, contact the nearest Alitalia office to change your flight reservation or request assistance.

SPECIAL ASSISTANCE AND WEB SUPPORT

From inside Bulgaria call +39 06 65649 for:

  • Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
  • Web assistance (24 hours a day, 7 days a week)

CUSTOMER RELATION SERVICES

To comment or complain about your travel experiencet: 

Millemiglia Member Services

THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEET SPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.

Call the number corresponding to your club:


Your ClubServicesOpening TimesNumber
Club MilleMiglia
  • ticket reservation and purchase
  • award tickets
  • information

Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm

From Bulgaria and abroad: +39 06 65649
  • change a reservation 
  • special assistance
7 days a week, 24 hrs
Ulisse
Freccia Alata
  • ticket reservation and purchase
  • information
  • web assistance
7 days a week, 24 hrs

From Bulgaria and abroad: +39 06 65644

  • change a reservation 
  • special assistance

Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm

Freccia Alata PlusReserved special number


If you live abroad, you can also contact the Millemiglia Member Services in your country.

Baggage assistance

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your luggage problems contact us by: 

    DELAYED OR LOST LUGGAGE

    If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to get refunded for expenses you may have sustained until you received your own luggage.

    If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.


    FIND OUT MORE 

    DAMAGED LUGGAGE

    If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalogue of merchandise produced by a leading luggage manufacturer.


    FIND OUT MORE 

    TAMPERED LUGGAGE

    Is there something missing from your luggage?

    Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.


    FIND OUT MORE 

Lost items

DID YOU LEAVE SOMETHING ON BOARD THE AIRPLANE OR IN AN AREA OWNED BY ALITALIA? GO TO THE LOST AND FOUND DESK OF THE ARRIVAL AIRPORT.

IN ROME FIUMICINO

If you accidentally left something on board a flight that landed in Rome or in any of the areas owned by Alitalia in Fiumicino airport, write to the Lost and Found Service stating your fullname, address and contact numbers, the date and place where you believe you left or lost the item and, if possible, the flight number and a detailed description of the lost item.

Send this information in Italian or English: 

  • by mail to: Alitalia, Centrale Assistenza Bagagli, 00054 Fiumicino, Roma 
  • by fax to: +39 06 6563 6267 
  • by email to: oggetti.ritrovati@alitalia.it 


Items handed in or found unattended will be kept by Alitalia for 45 days.
Unauthorized items found on board will be confiscated by the police. Alitalia declines all responsibility for any objects not allowed to transport in the cabin.