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Contacts and assistance
FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 001 800 3618336 (INSIDE CANADA).
FROM ABROAD CALL THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.
From inside Canada, call the Customer Center at 001 800 3618336, for information, reservations and the purchase of tickets for domestic or international fights.
Outside of Canada, contact the nearest Alitalia office to change your flight reservation or request assistance.
SPECIAL ASSISTANCE AND RESIDENT TARIFFS
From inside Canada call 001 800 3618336 for:
- Special assistance
- Web assistance
CUSTOMER RELATION SERVICES
To comment or complain about your travel experience:
THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEET SPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.
Call the number corresponding to your club:
|Club MilleMiglia||From Canada and abroad: 001 800 3618336|
From Canada and abroad: 001 800 3618336
|Freccia Alata Plus||Reserved special number|
If you live abroad, you can also contact the Millemiglia Member Services in your country.
ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.
For assistance with your luggage problems contact us by:
- mail: customer.relationsCA@alitalia.it
- fax: 199 125623 (just from Italy)
DELAYED OR LOST LUGGAGE
If you should not get your luggage upon arrival, please go to the airport Baggage Assistance office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to get refunded for expenses you may have sustained until you received your own luggage.
If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.
If your luggage was damaged during the journey, go to the airport Baggage Assistance office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalogue of merchandise produced by a leading luggage manufacturer.
Is there something missing from your luggage?
Go immediately to the airport Baggage Assistance office and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.