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REGULATIONS OF THE 2013–2015 EDITION OF THE MILLEMIGLIA PROGRAM (in effect from January 1, 2013).
1.1 The terms and expressions in these Regulations are defined as follows, unless otherwise specified:
- "Airline" or "Alitalia" means Alitalia - Compagnia Aerea Italiana S.p.A. with its registered office at Piazza Almerico Da Schio palazzina RPU, 00054 Fiumicino, with fully paid-up share capital of EUR 668,355,344.00, tax code and VAT no. 02500880121, Rome R.E.A. (Repertorio Economico Amministrativo — economic and administrative index) no. 1225709, as well as the companies CAI First S.p.A. and CAI Second S.p.A.
- "Card" means a plastic card (loyalty card) bearing the Customer's name, surname and personal numerical code issued by the Airline, which can be used to enjoy the services offered by the Program.
- "Exclusive Clubs" means the "Ulisse Club," "Freccia Alata Club" and "Freccia Alata Plus Club," whose members are Program Members. Membership of these Exclusive Clubs is granted to Members, as set out in these Regulations, and entitles them to special services and benefits.
- "SkyTeam Airline" or "SkyTeam Airlines" means the Partner or Partners, respectively, that belong to the SkyTeam alliance, as listed in Appendix A, which can be viewed on the website www.alitalia.com and/or in the Guide.
- "Program Communications" means all communications relating to the Program that will be published from time to time on the website www.alitalia.com and/or in other media relating to the Program, such as brochures, e-magazines, newsletters, etc.
- "General Conditions of Carriage (or GCC)" means the conditions of the contract governing the provision of general economic interest services, consisting of the carriage of passengers and baggage, which can be viewed on the website www.alitalia.com.
- "Guide" means all information available on the website www.alitalia.com relating to the procedures for earning Miles and claiming Rewards, as well as to the benefits and services offered by the Program.
- "Jakala" refers to the Company Alitalia has authorized, by a specific agreement, to manage the "MilleMiglia Gallery" rewards catalog and to collect payments if a Member decides to pay a contribution to obtain a Reward.
- "Miles" means the Miles earned through the Airline and its Partners or purchased from Points International Ltd., in accordance with the procedures set out in these Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications. A Mile is the Program's unit of measurement. Earning Miles in specified quantities enables Members to claim and obtain Rewards.
- "Qualifying Miles" means the Miles that enable Members to join or renew membership to the Exclusive Clubs. Qualifying Miles can be earned from January 1 to December 31 of each year of the Program by using services provided by the Airline, the SkyTeam Airlines or other Partner companies, where specifically indicated.
- "MilleMiglia Gallery" means the MilleMiglia Program catalog detailing Rewards other than air travel and upgrades; it is available online, where Members can choose Rewards, which are claimed by redeeming Miles only or through a combination of Miles and a payment.
- "Partner" means an Airline or a company or entity that carries out activities other than air transport (also known as a Commercial Partner) and is associated with the Program; through which, by using its services and/or products, Members can earn or redeem Miles, as specified in these Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications. The Program Partners are listed in Appendix A.
- "PIN" (Personal Identification Number) means a secret personal code that allows Members to access their dedicated Program section on the website www.alitalia.com and other services relating to the Program.
- "Points International Ltd." refers to the company that Alitalia has authorized, by a specific agreement, to manage the sale and transfer of Miles for a fee.
- "Reward" means the right to air travel or other Rewards, including those featured in the MilleMiglia Gallery on the website www.alitalia.com; they can be obtained in the Program by redeeming Miles earned in compliance with the procedures set out in these Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications.
- "MilleMiglia Program" or "Program" means the rewards program whose purpose is to retain frequent flyer customers, which is effective from January 1, 2013, to December 31, 2015, unless extended. The Program is subject to current legislation relating to competitions and reward operations covered by Italian Presidential Decree no. 430/2001, and is also subject to monitoring and checks by the competent offices of the Italian Ministry of Economic Development.
- "Promoter" of the Program means Alitalia – Compagnia Aerea Italiana S.p.A. – and all other Alitalia Group companies that participate in the MilleMiglia Program and that will manage it as a Co-promoter or on behalf of Alitalia.
- "Regulations" means these terms and conditions that govern the Program, with effect from January 1, 2013.
- "Crediting of Missing Miles" means the crediting of Miles to a Member's account after the time at which such crediting would normally automatically take place.
- "Itinerary Receipt" means, pursuant to the Montreal Convention of 1999 on the civil liability of air carriers, a document certifying the issue of an electronic ticket (e-ticket), which therefore replaces the paper ticket.
- "Customer Center" means the telephone service for Members to obtain information, make bookings and obtain tickets, Rewards and assistance.
- "SkyTeam" means the airline alliance established on June 22, 2000, in which the SkyTeam Airlines specified in the list on the Alitalia website www.alitalia.com participate.
- "Member" means a natural person who participates in the Program and whose name is on the Card.
- "Qualifying Flights" means all flights flown with fare class tickets for which Qualifying Miles can be earned. When Members have flown a specified number of Qualifying Flights, they are eligible to join or renew Membership to the Exclusive Clubs as an alternative to accruing a specified number of Qualifying Miles, as specified in Art. 9 of these Regulations.
1.2 Participation in the Program is subject to these Regulations and is free of charge.
1.3 The Airline reserves the right to fully or partially modify these Regulations and the procedures for participating in the Program, at any time, giving prompt notice thereof to those registered.
1.4 For further information about the Program, please see the MilleMiglia section of the website www.alitalia.com or call the Customer Center on the phone numbers listed on the website www.alitalia.com and/or in the Guide and/or Program Communications.
2.1 All natural persons who are paying passengers on flights, who are at least 14 years of age and who, upon registering, provided a personal postal address and email address for receiving MilleMiglia correspondence and the Membership card are eligible to participate in the Program. Registration for the Program by unemancipated minors is subject to the express approval of their parents or those with parental authority. Parents or those with parental authority are responsible for the participation of unemancipated minors in the Program.
2.2 Employees of Airlines or other companies, entities or businesses whose employees benefit from travel discounts (industry discounts) are not permitted to participate in the Program. The Airline reserves the right to deny Program participation to those who do not meet the requirements set out in these Regulations or to exclude them from the Program if failure to meet the abovementioned requirements is subsequently discovered. If Program registration should contravene or fail to comply with the applicable provisions of the Regulations, the Airline shall reserve the right to revoke the Member's registration and to cancel the Miles earned that have yet to be redeemed at the time the exclusion is communicated, as well as to void any Rewards previously obtained but not yet redeemed.
2.3 To join the Program, you must register via the website www.alitalia.com or contact the Customer Center. Registration for the MilleMiglia Program requires that these Regulations have been read and accepted in full. Another way to register for the Program is to apply for one of the co-branded cards, which Alitalia promotes with its Financial Partners to Customers of these cards who have not previously registered for the Program. In this case individual Customers are required to register by providing their personal data on the appropriate form, as registration in the Program is required in order to hold these co-branded cards. Without Program registration, the application for these cards cannot be accepted and processed. The issue of an Exclusive Club membership card automatically registers a Customer for the Program.
2.4 Upon registration, Members are provided with a personal numerical code, which must be given when booking flights and checking in at the airport for the relevant number of Miles to be credited. The personal numerical code identifying each Member corresponds to an account to which earned Miles will be credited: (i) resulting from flights actually taken (i.e. "flown") with the Airline, (ii) resulting from those actually taken with Partner Airlines and (iii) resulting from the use of services provided by the Airline and (iv) from the purchase of products and the use of services provided by other Partners, in accordance with the terms and conditions set out on the website www.alitalia.com and/or in the Guide and/or Program Communications.
2.5 Moreover, Members will receive, via their own email addresses, the PIN needed to access their dedicated services, as well as the specific instructions for doing so. Members bear sole responsibility for the confidentiality of their own PIN.
2.6 Members will be sent their Cards, bearing their personal data and personal numerical code, separately. The Card is the Member's name and may only be used by its holder. In the event that the card is lost, stolen or damaged, the Member must notify the Customer Center promptly. The Customer Center may then re-issue the card or close the corresponding account and open a new account to which all Miles earned will be transferred. In that event, the Member will receive a new code, a new Card and a new PIN. However, the Airline will not be responsible for any fraudulent use of the lost or stolen Card prior to the abovementioned notification. If a PIN is lost, the Member may contact the Customer Center, which will issue a new PIN by sending it to the email address provided by the Member. Members can also retrieve their own PINs using the appropriate recognition function on the website www.alitalia.com. To this end, Members must always keep their personal profile and email address up to date and, for security reasons, once a PIN has been retrieved, Members must change their PIN using the data update function provided.
2.7 It is not permitted to register several people under the same personal numerical code or the same account, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications. Each registration is made under the name of a single Member and requires the Member to provide his or her own personal data and to notify any changes thereof via the website or by contacting the Customer Center. The Member ensures the accuracy of all information provided to the Airline and is solely responsible for it. If multiple codes or accounts are registered to the same Member, the Airline will, after informing the Member in question, transfer the Miles earned to a single account and close the other accounts. In that case, if Miles relating to the same flight/service have been credited to multiple accounts in the name of the same Member, they will be credited to the single, valid account only once.
2.8 The purchase, integration and transfer of Miles between different accounts is not permitted other than as expressly provided for in these Regulations and stated on the website and/or in the Program Communications.
2.9 Members who were registered for previous MilleMiglia Programs shall continue by rights to be registered for the new Program, without prejudice to their right to request cancellation of their Membership. Members are entitled to withdraw from the Program at any time prior to its anticipated expiry. In that event, without prejudice to their ability to obtain any Reward due if the earned Miles are sufficient, any remaining Miles at the time of withdrawal from the Program will be lost. Members must give notice of withdrawal from the Program in writing, indicating their personal numerical code and attaching a copy of a valid, countersigned document. This notice must be sent to the email address email@example.com or to fax number 06 6562 7132 or 7133.
2.10 Members may not sell or trade the Miles they are due in any way, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications. Award tickets obtained with Miles may not be traded or sold. Similarly, Members may not sell or trade the advantages and benefits obtained through the Program, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications.
2.11 Members may not falsify or modify the information relating to their participation in the Program in any way, and may not issue false or misleading statements or provide false or misleading information in order to gain advantages they are not entitled to.
2.12 Alitalia reserves the right to offer promotional initiatives to specific groups of Customers. By participating in such promotional initiatives, the Customer may receive a number of benefits in addition to those provided for by the Program.
2.13 SOCIAL LOGIN - Program Members may subscribe to the Alitalia Social Login service, which gives them access to all MilleMiglia services using the access credentials of their favorite social network. The personal data provided when subscribing to the service is collected and recorded by Alitalia S.p.A. on paper, electronic and/or computer and/or telematic formats, protected and processed with the appropriate means for ensuring security and confidentiality in accordance with the provisions of the "Personal Data Protection Code."
3.1 Members' participation in the Program is subject to compliance with all the conditions and rules of conduct specified in these Regulations.
3.2 In particular, Members are prohibited from behaving in a manner that is improper, indecent, disrespectful or offensive toward employees of the Airline or Program Partner Airlines, companies or other entities, or from any inappropriate behavior on board an aircraft or in areas reserved for Members, or from refusing to follow instructions given by employees of the Airline or Program Partner Airlines, companies or other entities.
3.3 The Airline reserves the right to take action against Members who have received Rewards, advantages and benefits obtained in breach of the rules set out in these Regulations.
3.4 The Airline reserves the right to exclude a Member from the Program and to cancel any Miles earned that have not yet been redeemed, at the time at which the exclusion is notified, and to void any Rewards previously obtained but not yet redeemed, if the Member fails to comply with all of the conditions of these Regulations and/or his or her conduct does not comply with them, with legislation, with the Airline's GCCs or those of any of its Partner Airlines or, more generally, with any other applicable regulations or provisions.
The list of Program Partners is provided in Appendix A of these Regulations and on the website www.alitalia.com and/or in the Guide and/or Program Communications.
This list may be altered at any time. The Airline shall promptly notify Members of any changes to the abovementioned list; these changes shall not involve the loss of any Miles earned using the services of any Partners that may have been excluded from the list. SkyTeam alliance airlines represent a particular category of Partners.
5.1 Miles are the basic unit of calculation used by the Airline for the Program. Members earn Miles on the Airline's flights and on those of the Program Partner Airlines, as well as when using the services of Commercial Partners. Members who fly with the Airline or with one of the SkyTeam Airlines also earn Miles from code-sharing flights; however, code-sharing flights operated by the Airline and/or Partner Airlines in association with airlines that are not Program Partners do not entitle Members to mileage credit, unless the Airline and/or the Partner Airlines are Marketing Carriers, in other words the air ticket/itinerary receipt states the IATA code for the abovementioned airlines in the carrier box.
5.2 The number of Miles credited for flights is calculated based on the IATA TPM (Ticketed Point Mileage) distance or on the minimum number of Miles envisaged by the Program between the flight's departure and destination airports and on the booking class used, which indicates the pre-selected rate. For multi-leg flights, Miles are credited in relation to individual legs. The number of Miles credited is specified in the miles earning tables available on the website www.alitalia.com and/or in the Guide. The number of Miles credited is as specified in the miles earning tables in force at the time the ticket for each leg is used. The content of these tables is only valid for the period specified on the website www.alitalia.com and/or in the Guide. The services provided and the products offered by Partner companies that are eligible for Miles are indicated on the website www.alitalia.com and/or in the Guide and/or in the Program Communications.
5.3 To have Miles credited automatically, Members must quote their personal numerical code when booking flights and must show their Card when checking in at the airport. It may not be possible to credit Miles automatically at some airports. If Miles are not credited automatically, Members are entitled to a Crediting of Missing Miles by submitting a request within four (4) months of taking the flight to which the Miles refer, as specified on the website www.alitalia.com and/or in the Guide. If the services or products of a Commercial Partner are used, Members must quote their personal numerical code when booking the service or purchasing the product. If Miles are not credited for a service or product offered by a Partner, it will be necessary to contact the Partner's Customer Center directly.
5.4 In the event that a Member is also registered in another airline's loyalty program and flies with that airline, he will not be able to have duplicate Miles credited to the account of that program as well as to the account of this Program. If the Airline establishes that a Member has fraudulently obtained duplicate Miles, it reserves the right to void the unduly credited Miles and to exclude the Member from the Program, without prejudice to any rights acquired.
5.5 Any tickets purchased but not used are not eligible for Miles.
5.6 Any Miles that Members earn by using air transport services may only be credited to Members once they have taken the flights.
5.7 Any flights purchased by Members but used by others are not eligible for Miles.
5.8 The Airline reserves the right to undertake promotional initiatives or enter into specific agreements through which Miles can be awarded on different grounds and in addition to those provided for in these Regulations; these will be communicated on the website www.alitalia.com in the Program Communications.
5.9 Miles obtained after using Commercial Partner services or products are governed by the rules communicated by these Partners, which are usually posted on their websites (see the links in Appendix A).
5.10 Members cannot be earned from flights taken as Rewards.
5.11 Miles may not be earned on some special booking classes on the Airline's flights or classes of Partner services or products with particularly discounted rates/prices. The Airline does, however, reserve the right to award Miles for these special rates/prices during specific promotional campaigns, of which Members will be suitably notified.
5.12 Benefits associated with Membership of the Exclusive Clubs cannot be claimed and Miles cannot be earned from flights that are free of charge or with discounts of over 40% on the applicable fare (excluding taxes and supplements) and/or identified by discount codes ID and AD. Any Miles credited from these flights will be canceled.
5.13 Miles will not be credited for flights with airlines that are not Program Partners, even if originally booked through the Airline or for a ticket issued for the Airline. Nonetheless, if the Airline rebooks the flight to an airline that is not a Program Partner because one of the Airline's flights is canceled within 36 hours of departure, the Member will still be entitled to mileage credit for that flight.
5.14 Charter flights are not eligible for Miles.
5.15 Program Partners are the only parties responsible for the conditions for awarding Miles, following the use of their services or the purchase of their products and the related credit. Members who wish to use Partner services or products are required to check these applicable conditions with the Partners. The Airline assumes no liability for services or products offered by its Partners. Any related complaints must be addressed directly to those Partners.
5.16 Miles cannot be traded by Members nor converted into cash.
5.17 Miles earned by Members are detailed on their statements, which can be viewed on the website www.alitalia.com. Members are responsible for checking their own statements. In any event, the Airline retains the right to not award Miles or to cancel any Miles mistakenly credited at any time, giving the Member suitable notice.
5.18 In the event of a free upgrade to a superior travel class, awarded by the Airline or one of the Partner Airlines for operational reasons, Members will be credited with the Miles according to the travel class shown on the ticket rather than the class actually flown.
5.19 After a twenty-four (24) month period, during which the Member has not earned any Miles by flying with the Airline or with the Program Partners, the Airline will cancel the expired Miles on the Member's account. Members are responsible for checking the expiration date of their own Miles. The Airline is not required to communicated the cancellation of Miles pursuant to the above provisions.
5.20 This rewards transaction enables Miles to be earned until December 31, 2015, subject to any Program extensions (see Art. 1.1). Rewards may be requested by Members until June 30, 2016, and will be awarded to the rightful owner within a maximum period of six (6) months of the end of the transaction (i.e. by June 30, 2016) pursuant to Presidential Decree no. 430 of October 26, 2001, with the exception of any Rewards that must be delivered to the Member's home, to which the rules given in the relevant pages on the website www.alitalia.com relating to these matters apply. Miles earned before December 31, 2015, which have not been used by June 30, 2016, will be deleted from the Member's personal account, subject to any Program extensions.
6.1 Members with children between 2 and 13 years of age can earn Miles on their own account for Alitalia flights flown by their children.
6.2 Each child can be linked to the MilleMiglia code of one parent only, with the prior agreement and authorization of the other parent.
6.3 Each MilleMiglia Member may also, as a parent, have more than one child linked to their account.
6.4 To activate this program, the parent must fill out the form on the Alitalia website. It can take up to 30 days to assign the child's identification code and activate the program in Alitalia's systems while the necessary checks are carried out. Where the email address provided by the customer at the time of registration with the initiative is different to that held in the Alitalia database, it will replace the previous email address in Alitalia systems. The new email address will be used for all future Alitalia and MilleMiglia Program communications.
6.5 The Miles that the child earns for each single flight will only be credited to the account of the parent that the child is linked with, and only for flights taken after the identification code assigned to the child has been provided, and according to the MilleMiglia Program regulations in force at the time of the flight, up to a maximum of 100% of the Miles flown (= base Miles), even if the fare has a higher mileage value. Miles cannot be earned for flights taken by the child with promotional fares that earn up to 100 Miles.
6.6 The Miles earned with the flights taken by the child cannot be used to renew or gain access to the Exclusive Clubs.
6.7 Parents cannot earn promotional Miles for flights taken by their child. The child's flight activities are not included in any promotional initiatives run or offered by the MilleMiglia Program and/or by Alitalia.
6.8 Miles are credited to the parent's account whether the child flies unaccompanied, with the parent or with a third party. If Miles are not credited, a Crediting of Missing Miles may be requested, as provided for in these Regulations (Art. 5.3).
6.9 Once the child turns 14 years of age, the child's link to the parent's account will automatically end. The child can confirm membership of the MilleMiglia Program by providing his or her identification code when making his or her first flight transaction. From then on, the child's identification code will become his or her MilleMiglia code and all Miles will be credited to his or her personal account.
6.10 Alitalia declines all responsibility for any false information provided by members, punishable pursuant to Articles 483, 495, 496 of the Italian Penal Code and applicable laws.
7.1 For Members to achieve the number of Miles required to obtain one of the Program Rewards, Members may buy Miles, receive them as a gift from other Program Members or they can be transferred from other Program Members for a fee.
These actions are subject to a maximum limit of 75% of the value of the Reward pursuant to Art. 3 of the Italian Presidential Decree no. 430 of October 26, 2001, (published in Official Journal no. 289 of December 13, 2001).
To obtain the Reward, the sum of Miles that were bought, received as a gift or transferred shall not exceed 75% of the value of the Reward itself. To obtain a Reward, it is therefore necessary to have earned at least 25% of the value of the Reward in Miles.
7.2 Members who have duly registered for the Program may buy, give or transfer Miles for themselves or for other registered Members by going to the MilleMiglia section of the website www.alitalia.com, where they will have access to the portal of Points International Ltd., which is a company Alitalia has authorized by specific agreement to manage the service for buying/transferring Miles. The offices of Points.com Inc. are in the Province of Ontario, Canada (hereinafter referred to as "Points.com").
8.1 Members may claim Rewards on flights operated by the Airline and by Program Partner Airlines; Rewards cannot be claimed for code-sharing flights operated by Airlines that are not Program Partners. Any other information relating to flights that are eligible for Rewards and other Rewards is provided on the website www.alitalia.com and/or in the Guide and/or in the Program Communications.
8.2 Destinations for which and procedures through which Rewards can be claimed are shown in the relevant Rewards tables available on the website www.alitalia.com and/or in the Guide, where the number of Miles needed for each destination, for each travel class and for each kind of Reward is also specified.
8.3 Rewards can be awarded to Members or to other people specified by Members.
8.4 After earning the required number of Miles, Members can book an Award flight by visiting the MilleMiglia section of the Alitalia website or by contacting the Customer Center, specifying that the booking relates to a Reward. Bookings by redeeming Rewards cannot be made through the Airline's travel agencies or ticket desk or through third-party travel agencies.
8.5 Bookings will be automatically canceled if the award ticket is not issued within the time limit indicated at the time of booking.
8.6 Members will always be charged for boarding taxes and fuel surcharges relating to the Reward, as detailed on the website www.alitalia.com and/or in the Program Communications.
8.7 Any Rewards requested by telephone from the Customer Center will be sent electronically. Boarding taxes and fuel surcharges must be paid by credit card. Alternatively, Members may collect a Reward by going directly to one of the Airline's ticket offices after having made the booking through the Customer Center. In that event, airport taxes and fuel surcharges may also be paid in cash.
8.8 In the event that the person claiming the Reward is not the MilleMiglia account holder, on issuing the Reward a copy of the ticket will be sent to the email address or fax number associated with the Member's account profile and to the address indicated by the beneficiary. Where no email address or fax number is available in the Member's account profile, it will not be possible to issue Rewards to beneficiaries other than the account holder.
8.9 In the event that the Reward is issued to a beneficiary other than the MilleMiglia account holder, the beneficiary must present, when checking in, documentation relating to the Reward as follows: travel document, personal identification document, a written proxy signed by the account holder and a photocopy of the MilleMiglia account holder's identification document and MilleMiglia Card.
8.10 There are limited seats on board the Airline's flights that are reserved for Reward beneficiaries.
The Airline guarantees that a minimum of two (2) Reward seats will be available from when the sale of seats on the flight commences until all seats are sold. Partner Airlines, rather than Alitalia, are responsible for the availability of Reward seats on Partner Airline flights.
8.11 For each award ticket, a maximum of two (2) non-requested stops (transits) at intermediate airports between the points of origin and destination are permitted. Requested stops (stop overs) are not permitted. For travel itineraries involving the use of more than one SkyTeam Airline, please check the relevant SkyTeam Awards table available on the website www.alitalia.com and/or in the Guide.
8.12 Beneficiaries of specific fare discounts (e.g. minors, students, pensioners, etc.) are not entitled to any reduction of the number of Miles required for Rewards; they are entitled to the same Rewards by spending the same number of Miles as the other Members.
8.13 Under no circumstances will Miles spent on Rewards be credited back to a Member's account. Award tickets are valid for twelve (12) months from the date of issue, which cannot be extended under any circumstances.
Alitalia reserves the right to issue promotional award tickets with a limited validity of less than twelve (12) months. Expired Rewards cannot be replaced or changed. Any change to award tickets (in terms of date/time, destination, beneficiary and/or itinerary and/or carrier) may be made, as long as it occurs within the Reward's period of validity (if the beneficiary changes, the previously assigned seat cannot be guaranteed). The change shall be made against payment of an amount in cash or a charge in Miles (the relevant amount can be found on the website www.alitalia.com and/or in the Guide), if required by the type of Reward.
If a change in itinerary results in residual Miles, these will be lost and will not be refunded to the Member under any circumstances. Any changes must be made by the MilleMiglia Customer Center; any changes made by other offices of the Airline, the Airline or third-party travel agencies or other Airlines are not permitted.
8.14 Rewards cannot be used on Airlines other than those specified on the ticket.
8.15 In any event, changes of itinerary and/or beneficiary are not permitted if the ticket has been partially used.
8.16 If an award ticket is misplaced or stolen, or totally or partially lost or damaged, the Airline will replace the ticket either in full or in part at the Member's request, on condition that a) the Member produces evidence of a report made to the competent Public Authorities and b) proof is given, to be promptly verified at the time of the request, that the ticket was validly issued.
The Airline, on issuing a new ticket with the same expiration date and the same characteristics as the original ticket, may require payment of a reasonable fee for this service, unless the theft, total or partial loss or damage are attributable to the Airline's negligence or that of its agents or employees. If a lost, stolen or damaged ticket is returned to the Member prior to its expiration date, the Member will be required to return it to the Airline. The Airline reserves the right at all times to refund the value of the mislaid/lost, stolen or damaged ticket in the event that it has been used fraudulently.
8.17 The current Alitalia Conditions of Carriage for Passengers and Baggage apply to the rules on carrier liability in relation to flights operated for the redemption of Rewards (available on the website www.alitalia.com).
8.18 As a Reward, Members can also request a travel class upgrade for tickets purchased for flights (individual legs) operated by the Airline. However, upgrading depends on the actual availability of Reward seats on board in the superior class. These seats are limited in number and their availability can be determined by contacting the Airline's Customer Center. Booking classes that allow for an upgrade and the mileage necessary to obtain an upgrade are specified on the relevant pages of the website www.alitalia.com and in the Guide. Upgrade requests can only be made once a ticket has been issued and within the specified time frame and according to the applicable procedure. The beneficiary of the service may be the Member and/or a person holding a paid ticket indicated by the Member. Waiting-list upgrades are not permitted. Miles used for upgrades are non-refundable and no changes to the itinerary and/or date and/or beneficiary are permitted for upgrades that have already been confirmed. Miles to be credited for flights on which an upgrade was obtained correspond to the amount awarded for that flight in Economy class.
8.19 For Mile quantities other than those indicated in the standard table, Members may claim an award ticket with special advantages/restrictions, as specified on the website www.alitalia.com and/or in the Guide. The procedures for using these Rewards may also be found here.
8.20 From July 1, 2013, Members can also use the Miles earned to make donations to Associations participating in the MilleMiglia Charity Program, by following the instructions on the website www.alitalia.com and/or in the Guide and/or in the Program Communications. Donated Miles are non-refundable and will not be credited back to the Member's account or be available for reuse by the Member under any circumstances.
8.21 The approximate value of individual Rewards is determined based on air fares in effect at the time the Rewards are issued.
8.22 Alitalia reserves the right to establish other types of Rewards which can be obtained under the Program, for example relating to promotional initiatives of limited duration or reserved for Exclusive Club Members only.
8.23 Until March 31, 2013, unless extended, Members of the MilleMiglia Program will have the opportunity to use any Miles earned to claim Reward items and services from the MilleMiglia Gallery online catalog, which is available on Alitalia's Italian website. After this date, Rewards may be removed and/or replaced, the composition of the catalog may be changed and the number of Miles needed to claim Rewards may be modified.
8.24 The MilleMiglia Gallery catalog may be reserved for some Member categories only and with different Rewards for each category. Rewards reserved for a given Member category may only be claimed while a Member's Membership status is valid.
8.25 The images of the Rewards shown in the online catalog (or via any other means that Alitalia may choose to publish the catalog) are purely indicative.
8.26 The Rewards may only be claimed online using the Miles available to the Member at the time at which the Reward is claimed.
8.27 Alitalia reserves the right to modify, replace or increase the number of Rewards featured in the MilleMiglia Gallery catalog, without prior communication to Members, if deemed necessary.
8.28 If the chosen Reward is no longer available, the Member shall be notified and the Reward shall be replaced by another with the same or similar characteristics. In particular, in the event that certain high-tech Rewards are no longer available, the Member will be given the opportunity to substitute the requested item with a suitable alternative, such as a newer version of the requested item or an item offering more advanced technical and usage features.
8.29 Once the Reward claim has been completed via the website, it can no longer be modified by requesting a different Reward (with an identical or different product code). Furthermore, the order cannot be canceled and the relative Miles cannot be reimbursed under any circumstances.
8.30 Any Reward claims for a value in Miles greater than the number of Miles currently available in the Member's account at the time of the claim will not be considered valid.
8.31 Some of the Rewards contained in the catalog may be only be available in limited quantities. In such cases, the available quantity will be specified in the descriptions of the Rewards.
8.32 Rewards can only be shipped within Italy. On placing an order, Members are required to provide an Italian shipping address. The shipping expenses shall be borne by Alitalia. The Rewards will be delivered within a maximum period of 180 days.
8.33 The Reward will be sent by express courier and delivered during business hours (from 9:00am to 1:00pm, and from 3:00pm to 5:30pm). The delivery will be made to the ground floor of the specified address, and someone must be present to accept the Reward.
8.34 Notwithstanding the warranty offered by each Reward item's manufacturer (for which the delivery note must be retained), at the time of delivery, the Member is required to check the integrity of the delivery and check that the received delivery corresponds with the order and the details shown on the transport document. If the received goods do not conform, the Member may refuse to accept the delivery of the Reward or may add a specific "acceptance with reservation" comment, providing reasons, to the delivery note. For any defects or damages that are not immediately apparent, the Member may request a replacement by contacting the Alitalia Customer Center within eight calendar days (including Saturdays, Sundays and holidays) of the delivery date indicated on the delivery note.
8.35 In the event of theft, Members must notify the Alitalia Customer Center of the missing delivery of the Reward within 180 days of its request to receive free replacement delivery.
8.36 For Rewards consisting of services or experiences Members are required to book their Reward through the Customer Center indicated in the confirmation notice, after having submitted their request online. The booking must be made within the specified period of validity. Alitalia does not accept any responsibility for unsatisfactory service encountered during booking and/or use of the requested service or experience.
8.37 Alitalia reserves the right to offer Members the option of claiming their Reward by also making a payment, as an alternative to the exclusive use of Miles.
8.38 Members are only entitled to cancel their request without any penalties or without specifying the reasons, within ten (10) working days of the date of delivery of the Reward, if they have requested the Reward by making a payment. Members that claim Rewards should exercise their right to cancel by a registered letter sent to Jakala Marketing Solutions SPA, Via Carlo Tenca 14, 20124 Milan, Italy. If the right to cancel is exercised according to the procedures and deadlines specified, Alitalia shall, once it has been verified that the abovementioned terms and conditions have been met, refund the amounts paid and credit the Miles back to the Member. The amounts paid will be refunded to the Customer as quickly as possible and, in any case, within thirty (30) days of the date on which Alitalia was informed of the Member's intention to cancel the purchase.
9.1 Members who earn the required number of Qualifying Miles or Qualifying Flights indicated on the website www.alitalia.com and/or in the Guide (Qualifying Miles earned or Qualifying Flights flown from January 1 to December 31 of the same year) are automatically registered for the "Ulisse Club," the "Freccia Alata Club" or the "Freccia Alata Plus" Club, free of charge. Exclusive Club Membership implies the Airline's recognition of the benefits and advantages specified on the website www.alitalia.com and/or in the Guide and/or in the Program Communications. The Airline reserves the right to modify these benefits and advantages at its sole discretion for the duration of the Rewards program, duly notifying Members of this with sufficient notice. In addition to the above, the Airline reserves the right to allow particular Member categories to participate in the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club or in relation to specific promotional initiatives.
9.2 Registration in the Ulisse Club, the Freccia Alata Club and the Freccia Alata Plus Club is valid until March 31 of the second year after the year in which the Qualifying Miles were earned or the Qualifying Flights were flown for the recognition of membership status, except when a different date is expressly specified relating to specific promotional initiatives.
9.3 The Miles required to access the Exclusive Clubs are a simply a benchmark that does not affect the option to use the Miles earned for claiming Rewards, as the Qualifying Miles are not deducted from the Member's account at the time of access to the Exclusive Club, unless otherwise stated in relation to a specific promotional initiative.
9.4 Status as a Member of the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club is recognized from the beginning of the month following the date on which the achievement of the Mile threshold required to access the club is recognized in the Airline's systems.
9.5 The benefits associated with the Ulisse Club, the Freccia Alata Club and the Freccia Alata Plus Club status are not granted to Members of the MilleMiglia Program in the cases provided for in Art. 5.12.
10.1 All personal data provided at registration, or subsequently, shall be processed by the Airline in accordance with the laws and regulations in force on personal data protection, particularly in accordance with Legislative Decree no. 196 of June 30, 2003 ("Personal Data Protection Code").
10.2 Personal data must be processed in order to manage Members' participation in the Program, to allocate any Rewards to Members, as well as other benefits and related services associated with their participation in the Program and their Cardholder status, in accordance with these Regulations. Alitalia will also process particular data categories that Members supply when registering for the Program on the website www.alitalia.com. This information relates to meal preferences and assigned seats on flights operated by Alitalia and Partners. This information is useful for offering Program Members a more personalized service. By selecting their preferred options and registering for the Program on the website www.alitalia.com, Members give their consent for Alitalia to use any data that may disclose aspects such as: their health status, potential religious affiliation and possible membership of a particular ethnic group (e.g. when Members choose a diabetic meal or a kosher menu). This data will only be used to provide Members with personalized service. Data may occasionally be disclosed to third-party service providers (such as check-in operators other than Alitalia) for the abovementioned purposes only. The disclosure of such data is optional and any failure to supply it will have no effect on Members' registration for and participation in the Program.
10.3 The correct performance of the abovementioned data processing activities implies that Members' personal data may be accessed by the Airline sales staff and by third-party service providers in the context of the Program (e.g. direct marketing companies and market analysts, Customer Centers, standardization companies, Information Technology service providers or customer management service providers) for purposes strictly related to and instrumental in managing the Program and, subject to Members' consent, for commercial communication purposes. The Airline sales staff shall act as data supervisors for the Airline, whereas the third-party service providers shall act as processors of such data. A list of third-party companies providing services associated with the Program, and responsible for processing Members' personal data, is available at the Airline's offices. As data controller, the Airline shall ensure that the personal data in question is processed in accordance with the principles of necessity, lawfulness, accuracy, quality of data and proportionality and, in any case, ensuring data confidentiality. Data will be processed electronically, manually or in paper form, and will consist of the comparison, classification and calculation of the data, as well as of its sorting and classification into lists, all in accordance with the minimum security requirements to protect the confidentiality of the subject to which the data refers and to avoid the risk of it being accessed by unauthorized third parties. All data, grouped into categories and/or clusters in anonymous form, may be used in the Airline's statistical analyses to check the marketing preferences of its customers. The Airline also ensures that any personal data is used exclusively for purposes related to participation in the Program and for circulating organizational information to Members regarding their Membership status and possible expiration of benefits associated with the Program. All data provided by Members at registration and/or subsequently may also be used, subject to the Member's consent, for circulating commercial communications and for direct marketing purposes, as well as, and always subject to the Member's consent, for profiling and market research purposes. Any disclosure or distribution of data not required by law or not expressly authorized by Members is hereby excluded.
10.4 The website www.alitalia.com uses automatic systems to collect data that is not provided directly by users (cookies). Cookies may be useful for facilitating site navigation by Members and for identifying Members when they access website pages relating to the Program. This will enable them to be recognized and will, for example, remove the need for them to re-enter their MilleMiglia Code/Username and PIN to access the dedicated Program section of the website www.alitalia.com (Remember me on this computer) and other related services. Users who do not wish to receive cookies may set their browser to flag whenever cookies are sent, enabling users to reject those received from certain websites (or to reject all cookies). Cookies can also be deleted from the browser. The Alitalia search engine also works without cookies. However, if a user disables the cookies, some functions may not be available. For further details and information on cookies, please visit the Privacy section of the website www.alitalia.com.
10.5 Personal data will be processed throughout the Program and its subsequent editions, within the terms and conditions set out in these Regulations, and will be stored after its expiration and/or a Member's withdrawal for the exclusive purpose of handling legal and/or administrative/accounting disputes. After the expiration of or withdrawal from the Program, data will be kept for the statutory period of limitation applicable to Members' rights. Nevertheless, personal data will be kept for profiling or direct marketing purposes for a period not exceeding twelve and twenty-four months, respectively, from when it was registered, unless it is effectively anonymized to prevent the identification of those involved, even if indirectly or by linking with other databases. Any personal data that does not require archiving in relation to the purposes for which it was processed will be deleted or anonymized by both the Airline and any third parties to which it was disclosed for the abovementioned purposes.
10.6 On registering for the Program, all personal data marked by an asterisk (*) must be provided in order to fully participate in the Program and related initiatives, as well as to fulfill legal requirements. Any refusal to provide the requested personal data, whether in part or in full, during the implementation of the Program, may prevent the Airline and third-party service providers acting within the context of the Program from fully implementing or correctly fulfilling any obligations arising from the Program. On the other hand, supplying personal data other than that marked by an asterisk (*) is optional and any failure to supply it will not affect the Member's registration and participation in the Program in any way.
10.7 Members will be given the appropriate information on the processing of their personal data that is collected for the sole purposes of the Program. Consent will be requested for each purpose separately, if required by law. Specifically, Members are entitled to freely express their choices on the processing of their personal data, whereby they may also state their wishes for each of the identified purposes, including the mailing of any commercial communications and all of Program Communications.
10.8 Members have the right to obtain confirmation of the existence of their personal data, to know its contents and its source, to check its accuracy or request that it be integrated, updated or rectified, at all times. Members also have the right to request its deletion or anonymization, or for any data processed in violation of the provisions of the Personal Data Protection Code to be blocked and to object, in all cases, to its processing for legitimate reasons, by sending this to the Airline in writing to the following address dedicated to Members' rights, pursuant to Art. 7 of the Privacy Code: firstname.lastname@example.org. Such rights may be exercised using the form available on the Italian Data Protection Authority's website (www.garanteprivacy.it) and attaching a copy of a valid identification document. Please note that the abovementioned email address will only accept requests relating to the processing of their personal data and requests to withdraw from the MilleMiglia Program, where relevant.
Members may change their personal data and choices at any time by updating their profile in the Program section of the website www.alitalia.com or by contacting the MilleMiglia Customer Center.
11.1 For anything not expressly provided for or governed by these Regulations, reference shall be made to relevant legislation, with special reference to Italian Presidential Decree no. 430 of October 26, 2001, (published in Official Journal no. 289 of December 13, 2001) on "Regulations concerning the revision of the rules governing competitions and reward programs, as well as local events" pursuant to Art. 19, paragraph 4, of law no. 449 of December 27, 1997.
11.2 In the event of any conflicts between the provisions of these Regulations and the abovementioned decree, the latter shall prevail.