Baggage

YOU ARE ALLOWED ONE ITEM OF HAND BAGGAGE WEIGHING NO MORE THAN 8 KG AND MEASURING NO MORE THAN:

• 55 cm HIGH
• 35 cm WIDE
• 25 cm DEEP

SIZE AND WEIGHT

The hand baggage you bring on board with you may weigh no more than 8 kg and measure no more than 55 cm in height, 35 cm in width and 25 cm in depth – including handles, side pockets and wheels. 

Before proceeding to the boarding gate, check the size and weight of your hand baggage with Alitalia ground personnel or by placing it in one of the baggage measurers near the check-in desk. Passengers who fail to perform this check of their hand baggage may be denied permission to board.

WHAT DOES IT INCLUDE?

Briefcases and laptop computers are considered hand baggage and may be brought on board in addition to the limits indicated.
Crutches are also considered hand baggage.

ITEMS PROHIBITED IN THE CABIN

Items considered dangerous for flight security are not permitted in the cabin, such as scissors, pencil sharpeners, pocket knives, and agricultural, scientific, sports and industrial (or similar) tools, as well as replica firearms. No cigarettes, pipes or electronic cigarettes may be smoked on board. In addition, no lighters may be brought on board flights to the USA.

BAGGAGE ON FLIGHTS OPERATED BY AIR ONE OR OTHER PARTNER CARRIERS

If you have an Alitalia ticket and your flight is operated by Air One, please visit the dedicated page.
For code share flights, please visit the website of the Partner Carrier operating the flight.

CHECKED-IN BAGGAGE CANNOT EXCEED 23 OR 32 KG IN WEIGHT, DEPENDING ON THE TRAVEL CLASS AND DESTINATION, AND 158 CM IN SIZE (THE SUM OF HEIGHT + WIDTH + DEPTH).

At check-in, your baggage will be weighed and tagged with your name, itinerary, airport codes, flight numbers and dates. You will use the tag receipt to identify your baggage upon arrival and, should your baggage be lost, it will make it easier to track. We suggest that you also put your own personal luggage tag on the baggage, including your contact information, so that you can be reached in the event of a problem. 

Alitalia's liability limits for lost or damaged baggage do not cover damage to valuable, fragile or perishable goods.
If you wish to extend these limits, find out how you can make a DECLARATION OF VALUE

SIZE, WEIGHT AND AMOUNT

Make sure your baggage is strong enough and does not exceed the maximum allowed size: 158 cm (height + width + depth).
Cardboard boxes may be accepted as checked baggage, provided they are labeled with the passenger's name, wrapped in cellophane and comply with the maximum allowed size. 

Depending on your destination and travel class, you may bring one or two pieces of baggage weighing no more than 23 or 32 kg. If your baggage exceeds the number of items, weight and/or size allowed, you will be charged an excess baggage fee. For safety reasons, each item of baggage may not weigh more than 32 kg. 

FIND OUT MORE 

ALL OF THE REGULATIONS GOVERNING THE TRANSPORTATION OF SPORTS EQUIPMENT, MUSICAL INSTRUMENTS, WEAPONS AND AMMUNITION AND DIPLOMATIC BAGS. CALL BAGGAGE ASSISTANCE AT +39 06 65640.

SPORTS EQUIPMENT

Sports equipment weighing 23 kg or less is considered normal baggage and is included in the baggage allowance. Sports equipment exceeding 23 kg is subject to the normal excess baggage fee. 

Surf and windsurf boards and tandem bikes are an exception to this rule.

FIND OUT MORE  

MUSICAL INSTRUMENTS

All musical instruments measuring less than 100 cm in length can be carried as checked baggage, otherwise they will be shipped as cargo. 

An in-cabin seat must be booked and purchased for a cello, which must not exceed the following dimensions: 52x40x135 cm (width, depth, height).

FIND OUT MORE  

WEAPONS AND AMMUNITION

Weapons and ammunition are not included in the baggage allowance. They must be registered during check-in, subject to payment of a flat-rate surcharge based on the flight destination. Each passenger is allowed to carry a maximum of 20 kg of weapons and a maximum of 5 kg of ammunition.

FIND OUT MORE  

DIPLOMATIC BAG

A diplomatic bag is a sealed bag accompanied by a diplomatic courier who declares it as such during check-in.

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your luggage problems contact us by: 

• mail: customer.relationsCH@alitalia.it
• fax: +41 44 800 98 21

DELAYED OR LOST LUGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim. 

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost. 




FIND OUT MORE 

DAMAGED LUGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer. 




FIND OUT MORE  

MISSING ITEMS

Is there something missing from your luggage?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.




FIND OUT MORE