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REGULATIONS IN EFFECT FROM JANUARY 1, 2015
1.1 The terms and expressions in these Regulations are defined as follows, unless otherwise specified:
- "Alitalia Loyalty" means Alitalia Loyalty S.p.A., a single-member limited liability company, subject to the management and coordination of Alitalia Società Aerea Italiana S.p.A. with its registered office at Via Alberto Nassetti s.n.c., Fiumicino, Italy, fully paid-up share capital of EUR 500,000, tax code and VAT no. 1223187100 and Rome R.E.A. (Repertorio Economico Amministrativo — economic and administrative index) no. 1359262.
- Airline" or "Alitalia" means Alitalia – Società Aerea Italiana S.p.A. with its registered office at Via Alberto Nassetti, 00054 Fiumicino, Italy, with fully paid-up share capital of EUR 50.000,00, tax code and VAT no. 13029381004, Rome R.E.A. (Repertorio Economico Amministrativo — economic and administrative index) no. 1418603, as well as the companies CAI First S.p.A. and CAI Second S.p.A and Alitalia Cityliner S.p.A.
- "MilleMiglia Card" means a plastic card (loyalty card) bearing the Member's first name, last name and personal numerical code issued by the Promoters, which can be used to enjoy the services offered by the Program.
- “Co-branded Card” means a plastic card bearing the logos of the Promoters and a Partner, which can be used as a loyalty card and a credit card and to which specific benefits can be linked.
- "Exclusive Clubs" means the "Ulisse Club," "Freccia Alata Club" and "Freccia Alata Plus Club". Membership of these Exclusive Clubs is granted to Members as set out in these Regulations, and entitles them to special services and benefits.
- "SkyTeam Airline" or "SkyTeam Airlines" mean the Partner or Partners, respectively, that belong to the SkyTeam Alliance, as listed in Appendix A, which can be viewed on the website www.alitalia.com.
- "Program Communications" means all communications relating to the Program that will be published from time to time on the website www.alitalia.com and/or in other media relating to the Program, such as brochures, e-magazines, newsletters, etc.
- "General Conditions of Carriage (or GCC)" means the conditions of the contract governing the provision of general economic interest services, consisting of the carriage of passengers and baggage, which can be viewed on the website www.alitalia.com.
- "Customer Center" means the telephone service for Members to obtain information, make bookings and obtain tickets, Rewards and assistance.
- "Miles" means the Program's unit of measurement. Miles are earned through the Promoters and/or their Partners or purchased from Points International Ltd. Earning Miles in specified quantities enables Members to claim and obtain Rewards.
- "Qualifying Miles" means the Miles that enable Members to join or to renew membership of the Exclusive Clubs.
- “MilleMiglia Gallery” means the catalog, available online, detailing the Program rewards—other than Reward tickets, service class upgrades and Cash&Miles—that members can select and claim with the Miles.
- “MM” is the acronym of MilleMiglia
- "Partner" means an airline or a company or entity that carries out activities other than air transport (known, in this case, as a Commercial Partner), associated with the Program under a specific agreement. The Program Partners are listed in Appendix A.
- "PIN" (Personal Identification Number) means a secret personal code that allows Members to access the dedicated Program section and other online services on the website www.alitalia.com.
- "Points International Ltd." means the company authorized by the Promoters, under a specific agreement, to manage the sale and transfer of Miles in order to claim a reward.
- "Reward" means the air ticket or other rewards specified in these Regulations that can be obtained using the Miles earned in compliance with the procedures set out in these Regulations, on the website www.alitalia.com and/or in the Program Communications.
- "MilleMiglia Program" or "Program" means this rewards program whose purpose is to promote loyalty among Promoters' customers, and which is effective from January 1, 2013 to December 31, 2015, unless extended.
- “Promoters” of the MilleMiglia Program means Alitalia and Alitalia Loyalty.
- "MilleMiglia Regulations" means the terms and conditions contained in this document, on the website www.alitalia.com and/or in the Program Communications, that govern the operation of the MilleMiglia reward program.
- "Crediting of Missing Miles" means the crediting of Miles to a Member's account after the time at which such crediting would normally automatically take place.
- "Itinerary receipt" means a document certifying the issue of an electronic ticket (e-ticket).
- "Seri Jakala" means the Company appointed by the Promoters, under a specific agreement, to manage the "MilleMiglia Gallery" rewards catalog and to carry out the activities and functions needed for Members to claim "MilleMiglia Gallery" rewards.
- "SkyTeam" means the airline alliance established on June 22, 2000, referred to in the list in Appendix A of these Regulations.
- "Member" means a natural person who participates in the Program, by joining it and accepting the Regulations, and whose name is on the Card.
- "Qualifying Flights" means all flights flown with fare class tickets for which Qualifying Miles can be earned.
1.2 Members' participation in the Program is free of charge and subject to joining in accordance with these Regulations. By joining the Program, Members accept these Regulations in full and any changes to them.
1.3 The Promoters reserve the right to modify, fully or partially and at any time, these Regulations, the terms and conditions of participation in the Program, the rewards, the tables for earning and using Miles, the system for earning Qualifying Miles and the participation of any Program Partner. Members will be given prompt notice of any changes or additions, through publication on the website www.alitalia.com and/or through the Program Communications. Members do not have the right to claim any refund or compensation from the Promoters regarding changes required by law.
1.4 For further information about the Program, please see the MilleMiglia section of the website www.alitalia.com or call the Customer Center on the phone numbers listed on the website www.alitalia.com and/or in the Program Communications.
2.1 All natural persons who are paying passengers on flights and/or have bought goods and services from the Promoters and/or Partners, who are at least 14 years of age and who, upon registering, provided a preferred postal address (which, for the purposes of participation in the Program, indicates the Member's residency and applicability and/or suitability for local promotions) and personal email address for receiving MilleMiglia correspondence and the MilleMiglia Card, are eligible to participate in the Program. For non-independent minors, registering for the Program is subject to the explicit consent of parents or those with parental authority and is subject to the responsibility of parents or those with parental authority and shall be managed by these.
2.2 The Promoters reserve the right to deny Program participation to those who do not meet the requirements set out in these Regulations or to exclude them from the Program if failure to meet the aforementioned requirements is subsequently discovered. If Program registration should contravene or fail to comply with the applicable provisions of the Regulations, the Promoters reserve the right to revoke the Member's registration and to cancel the Miles earned that have yet to be redeemed at the time the revocation is communicated, as well as to void any Rewards previously obtained but not yet redeemed.
2.3 To join the Program, you must register via the website www.alitalia.com or contact the Customer Center. Registration for the MilleMiglia Program requires that these Regulations have been read and accepted in full. Another way to register for the Program is through membership of one of the Co-branded Cards, which the Promoters promote with Financial Partners, by members holding these cards who have not previously registered for the Program. In such case, individual customers are required to register by providing their personal information in the appropriate form, as registration in the Program is required in order to hold these Co-branded Cards. Without Program registration, the application for these cards cannot be accepted and processed. The issue of an Exclusive Club membership card automatically registers a Customer for the Program.
2.4 Upon registration, Members are provided with a personal numerical code, which must be given when booking flights and checking in at the airport for the relevant number of Miles to be credited. The personal numerical code identifying each Member corresponds to an account to which earned Miles will be credited: (i) resulting from flights actually taken (i.e. "flown") with Alitalia, using paid air tickets (not Reward tickets) (ii) resulting from flights actually taken with Partner Airlines using paid air tickets (not Reward tickets), (iii) resulting from the use of goods and/or services provided by Promoters, and (iv) from the purchase of products and the use of goods and/or services provided by other Partners, in accordance with the terms and conditions set out on the website www.alitalia.com and/or in the Program Communications.
2.5 Moreover, Members will receive, via their own email address, the PIN needed to access their dedicated services, as well as the specific instructions for doing so. Members bear sole responsibility for the confidentiality of their own PIN and the Promoters will not be responsible for any fraudulent use of it.
2.6 Members will be sent their MilleMiglia Card, bearing their personal information and personal numerical code, separately, after their first flight activity or activity with Partners. The MilleMiglia Card bears the Member's name and may only be used by its holder. The Card remains the property of the Promoters and must be returned if requested by them or if the Member withdraws from the Program. In the event that the MilleMiglia Card is lost, stolen or damaged, the Member must notify the Customer Center promptly. The Customer Center may then re-issue the card or close the corresponding account, and open a new account to which the entire balance of the Miles earned will be transferred. In such an event, the Member will receive a new code, a new MilleMiglia Card and a new PIN. However, the Promoters will not be responsible for any fraudulent use of the lost or stolen MilleMiglia Card prior to the aforementioned notification. If a PIN is lost, the Member should contact the Customer Center, which will issue a new PIN, sending it to the email address provided by the Member. Members can also retrieve their own PIN using the appropriate recognition function on the website www.alitalia.com. To this end, Members should always keep their personal profile and email address up to date. For security reasons, once a PIN has been retrieved, Members should change their PIN using the information update function provided on the website www.alitalia.com.
2.7 Each registration is made under the name of a single Member and requires the Member to provide his or her own personal information and to notify any changes thereof via the website or by contacting the Customer Center. The Member ensures the accuracy of all information provided to the Promoters and is solely responsible for it. It is not permitted to register several people under the same personal numerical code or the same account, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications. If multiple codes or accounts are registered to the same Member, the Promoters will, after informing the Member in question, transfer the balance of the Miles earned to a single account and close the other accounts. In such case, if Miles relating to the same flight/service have been credited to multiple accounts in the name of the same Member, they will be credited just once to the single, valid account.
2.8 The purchase and transfer of Miles between different accounts is not permitted other than as expressly provided for in these Regulations and stated on the website and/or in the Program Communications.
2.9 Members who were registered for previous MilleMiglia Programs shall be automatically registered for the new Program, without prejudice to their right to request cancellation of their Membership. Members may leave the Program at any time prior to membership expiration. In such case, Members will be able to use the Miles earned to that point to claim a Reward; any residual Miles will be canceled at the time of withdrawal. Members must request withdrawal from the Program in writing, indicating their personal numerical code and attaching a copy of a valid, countersigned document, sending it to the email address email@example.com.
2.10 Members may not sell or trade their Miles in any way, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications. Similarly, Members may not sell or trade the advantages and benefits obtained through the Program, except where expressly provided for in these Regulations and stated on the website and/or in the Program Communications.
2.11 Members may not falsify or modify the information relating to their participation in the Program in any way, and may not issue false or misleading statements or provide false or misleading information in order to gain advantages they are not entitled to.
2.12 The Promoters reserve the right to offer promotional initiatives to specific groups of customers. By participating in such promotional initiatives, the Customer may receive a number of benefits in addition to those provided for by the Program.
2.13 Program Members may subscribe to the Social Login service, which gives them access to all MilleMiglia services using the access credentials of their favorite social network. The personal data provided when subscribing to the service is collected and recorded by the Promoters in paper, electronic and/or computer and/or telematic formats, protected and processed with the appropriate means for ensuring security and confidentiality in accordance with the provisions of the "Personal Data Protection Code."
2.14 Members' accounts are personal and in their name, which means it will not be possible to have or use Miles earned by any other person, including any heirs, apart from the actual Member.
3.1 Members' participation in the Program is subject to compliance with all the conditions and rules of conduct specified in these Regulations.
3.2 In particular, Members are prohibited from behaving in a manner that is improper, indecent, disrespectful or offensive toward employees of the Promoters or Program Partner Airlines, companies or other entities, or from any inappropriate behavior on board an aircraft or in areas reserved for Members, or from refusing to follow instructions given by employees of the Airline or Program Partner Airlines, companies or other entities.
3.3 The Promoters reserve the right to take action against Members who have received Rewards, advantages and benefits obtained in breach of the rules set out in these Regulations.
3.4 The Promoters reserve the right to exclude a Member from the Program and to cancel any Miles earned that have not yet been used, at the time at which the exclusion is notified, and to void any Rewards previously obtained but not yet redeemed, if the Member fails to comply with all of the conditions of these Regulations and/or his or her conduct does not comply with them, with legislation, with the Airline's GCCs (General Conditions of Carriage) or those of any of its Partner Airlines or, more generally, with any other applicable regulations or provisions. In addition, the Promoters have the right to carry out, at any time and at their total discretion, checks on accounts and, if objective evidence is found of just cause, to suspend the Member's MilleMiglia Card while they investigate the case. While the investigations are ongoing, the Member in question may not be permitted to use Miles or enjoy the benefits and services associated with the Program.
The list of Program Partners is provided in Appendix A of these Regulations and on the website www.alitalia.com and/or in the Program Communications. This list may be altered at any time. The Promoters shall notify Members promptly of any changes to the aforementioned list; these changes shall not involve the loss of any Miles previously earned using the services of any Partners excluded from the list.
5.1 Miles are the basic unit of calculation used by the Promoters for the Program. Members earn Miles on the Airline's flights and on those of the Program Partner Airlines, as well as when purchasing the goods and services of Promoters and Commercial Partners. Members who fly with the Airline or with one of the SkyTeam Airlines also earn Miles from code-sharing flights; however, code-sharing flights operated by the Airline and/or Partner Airlines in association with airlines that are not Program Partners do not entitle Members to mileage credit, unless the air ticket/itinerary receipt states the IATA code for the Airline or the Partner Airlines in the carrier box, making them Marketing Carriers as a result.
5.2 The number of Miles earned for flights is calculated based on the IATA TPM (Ticketed Point Mileage) distance or on the minimum number of Miles envisaged by the Program between the flight's departure and destination airports and on the booking class used, which indicates the pre-selected rate. For multi-leg flights, Miles are credited in relation to individual legs. The number of Miles credited is specified in the miles earning tables available on the website www.alitalia.com and/or in the Program Communications, which are in force at the time the ticket for each leg is used. The content of these tables is only valid for the period specified on the website www.alitalia.com. The services provided and the products offered by Partner companies that are eligible for Miles are indicated on the website www.alitalia.com and/or in the Program Communications.
5.3 To have Miles credited automatically, Members must quote their personal numerical code when booking flights and must show their MilleMiglia Card when checking in at the airport. It may not be possible to credit Miles automatically at some airports. If Miles are not credited automatically, Members are entitled to a Crediting of Missing Miles by submitting a request within four (4) months of taking the flight to which the Miles refer, as specified on the website www.alitalia.com and/or in the Program Communications. If the services or products of a Commercial Partner are used, Members must quote their personal numerical code when booking the service or purchasing the product. If Miles are not credited for a service or product offered by a Partner, it will be necessary to contact the Partner's Customer Center directly.
5.4 In the event that a Member is also registered in another airline's loyalty program and flies with that Airline, he or she will not be able to have duplicate Miles credited to the account of that program as well as to the account of this Program. If the Promoters establish that a Member has fraudulently obtained duplicate Miles, they reserve the right to void the unduly credited Miles and to exclude the Member from the Program, without prejudice to any rights acquired, namely the possibility for the Member to claim Rewards with the Miles earned.
5.5 Any tickets purchased but not used are not eligible for Miles. Miles due for using air transport services are credited to the Member's account only after the flights have been actually taken.
5.6 Any flights purchased by Members but used by others are not eligible for Miles.
5.7 The Promoters reserve the right to undertake promotional initiatives or enter into specific agreements through which Miles can be awarded on different grounds and in addition to those provided for in these Regulations; these will be communicated on the websitewww.alitalia.com and/or in the Program Communications.
5.8 Miles obtained after using Commercial Partner services or products are governed by the rules communicated by these Partners, which are usually posted on their websites (see the links in Appendix A).
5.9 Miles cannot be earned from flights taken as Rewards.
5.10 Miles may not be earned on some special fares and/or booking classes on the Airline's flights and/or Promoters' services and products and/or of Partner services or products with particularly discounted rates/prices. The Promoters do, however, reserve the right to attribute Miles for these special rates/prices during specific promotional campaigns, of which Members will be suitably notified.
5.11 Benefits associated with Membership of the Exclusive Clubs cannot be claimed and Miles cannot be earned from flights that are free of charge or with discounts of over 40% on the applicable fare (excluding taxes and supplements) and/or identified by discount codes ID and AD. Any Miles credited from these flights will be canceled.
5.12 Miles will not be credited for flights with airlines that are not Program Partners, even if originally booked through the Airline or for a ticket issued for the Airline. However, if one of the Airline's flights is canceled within 36 hours of departure and the flight is rebooked with an airline that is not a Program Partner, the Member will still be entitled to earn Miles for that flight.
5.13 Charter flights are not eligible for Miles.
5.14 Program Partners are the only parties responsible for the conditions for awarding Miles following the use of their services or the purchase of their products and the related credit. Members who wish to use Partner services or products are required to check current applicable conditions with the Partners. The Promoters assume no liability for services or products offered by its Partners. Any related complaints must be addressed directly to those Partners.
5.15 Miles cannot be traded by Members nor converted into cash. The brokering of the purchase or sale of miles, transfers of miles not expressly specified and unauthorized purchases of miles are also forbidden.
5.16 Miles earned by Members are detailed on their statements, which can be viewed on the website www.alitalia.com. Members are responsible for checking their own statements and any complaints will be accepted only if they refer to activities in the month prior to the date of the complaint. The statement is considered to have been approved one month after the last activity. In any event, the Promoters retain the right to not award Miles or to cancel any Miles mistakenly credited at any time.
5.17 In the event of a free upgrade to a superior travel class, awarded by the Airline or one of the Partner Airlines for operational reasons, Members will be credited with the Miles according to the travel class shown on the ticket rather than the class actually flown.
5.18 After a twenty-four (24) month period, during which the Member has not carried out any activities that earn Miles, the Promoters will cancel the expired Miles on the Member's account. Members are responsible for checking the expiration date of their own Miles. The Promoters are not required to communicate the cancellation of Miles pursuant to the above provisions.
5.19 This rewards scheme enables Miles to be earned until December 31, 2015, subject to any Program extensions (see Art. 1.1). Rewards may be claimed by Members until June 30, 2016, and will be awarded to the rightful owner within a maximum period of six (6) months of the end of the scheme (i.e. by June 30, 2016) pursuant to Presidential Decree no. 430 of October 26, 2001, with the exception of Rewards that must be delivered to the Member's home, in which case the regulations specified on the pages relating to such initiatives on the website www.alitalia.com will apply. Miles earned before December 31, 2015, which have not been used by June 30, 2016, will be deleted from the Member's personal account, subject to any Program extensions.
6.1 Members with children between 2 and 13 years of age can earn Miles on their own account for Alitalia flights flown by their children.
6.3 Each Member may also, as a parent, have more than one child linked to their account.
6.4 To activate this program, the parent must fill out the form on the website www.alitalia.com. It can take up to 30 days to assign the child's identification code and activate the program in the system while the necessary checks are carried out. Where the email address provided by the Member at the time of registration with the initiative is different from the address held in the Member database, the latest email address provided will replace the previous address. The new email address will be used for all future communication from the Promoters.
6.5 The Miles that the child earns for each single flight will only be credited to the account of the parent (Member) that the child is linked with, and only for flights taken after the identification code assigned to the child has been provided, and according to the MilleMiglia Program regulations in force at the time of the flight, up to a maximum of 100% of the Miles flown (= base Miles), even if the fare has a higher mileage value. Miles cannot be earned for flights taken by children with promotional fares that earn up to and including 100 Miles.
6.6 The Miles earned for flights taken by children can never be used to renew or gain membership of the Exclusive Clubs.
6.7 Parents cannot earn promotional Miles for flights taken by their child. The child's flight activities are not included in any promotional initiatives proposed or launched by the MilleMiglia program or by the Promoters.
6.8 Miles are credited to the parent's account whether the child flies unaccompanied, with the parent or with a third party. If Miles are not credited, a Crediting of Missing Miles may be requested, as provided for in these Regulations.
6.9 Once the child turns 14 years of age, the child's link to the parent's account will automatically end. For the first activity, the parent or person with parental authority may register the child on the Program by providing the child's identification code. From then on, the child's identification code will become his or her personal MilleMiglia code and all miles will be credited directly to his or her account.
6.10 For unemancipated minors (under the age of 18), registering for the MilleMiglia Program and sending personal information are subject to the consent and responsibility of parents or those with parental authority and shall be managed by these.
6.11 The Promoters decline all responsibility for any false information provided by Members, punishable pursuant to Articles 483, 495, and 496 of the Italian Penal Code and applicable laws.
7.1 For Members to achieve the number of Miles required to obtain one of the Program Rewards, Members may buy Miles, receive them as a gift from other Program Members or transfer them from other Program Members for a fee. Pursuant to the provisions of Art. 3 of the Italian Presidential Decree of October 26, 2001, these rights are subject to a maximum limit of 75% of the number of Miles required to get the Reward. This number is indicated in the tables on the website www.alitalia.com and/or in the Program Communications. To obtain a Reward, it is therefore necessary to have earned at least 25% of the number of Miles required for the Reward.
8.1 The MilleMiglia Program offers the Rewards listed below from point A) to point F).
8.2 The Promoters reserve the right to create other types of Rewards that can be obtained under the Program, for example relating to promotional initiatives of limited duration or reserved for Exclusive Club Members only. Rewards may not be sold, exchanged, auctioned or assigned by any means to third parties, unless the assignment is expressly permitted under these Regulations. The brokering of the purchase or sale of Rewards, the unauthorized purchasing or Rewards and the unauthorized use of Rewards are also forbidden. In the event of abuse by a Member, the Promoters reserve the right to cancel and/or withdraw the Rewards at any time (even when a trip has begun) and to request payment from the Member for the entire cost of the Reward. If the abuse concerns a Reward ticket, the Promoters reserve the right to ask the Member for the full fare applicable at that time for that leg, in addition to the Miles used. Furthermore, the Promoters reserve the right to exercise further rights with regard to the Member, including claiming compensation for damages. If Rewards are enjoyed using Miles obtained improperly, the Promoters are entitled to claim compensation for damages if, once the improperly obtained Miles have been deducted, the balance of Miles is not enough for the Reward. The amount of compensation will be calculated bases on the sales price of the Miles in effect at the time of the event resulting in damages. Compensation for damages can also be claimed whenever a Member's Miles account has a negative Miles balance. The Member is responsible for proving that no damages have been caused or that the damages caused are minor.
8.3 Members may claim Rewards on flights operated by the Airline and by Program Partner Airlines; Rewards cannot be claimed for code-sharing flights operated by Airlines that are not Program Partners. Any other information relating to flights that are eligible for Rewards and other Rewards is provided on the website www.alitalia.com and/or in the Program Communications.
8.4 Destinations for which and procedures through which Rewards can be claimed are shown in the relevant Rewards tables available on the website www.alitalia.com, where the number of Miles needed for each destination, for each travel class and for each kind of Reward is also specified.
8.5 Rewards can be awarded to Members or to other people specified by Members. Reward tickets may not be traded or sold.
8.6 After earning the required number of Miles, Members can book a Reward flight by visiting the MilleMiglia section of the Alitalia website www.alitalia.com or by contacting the Customer Center, specifying that the booking relates to a Reward. Bookings by redeeming Rewards cannot be made through the Airline's travel agencies or ticket office or through third-party travel agencies.
8.7 Bookings will be automatically canceled if the Reward air ticket is not issued within the time limit indicated at the time of booking.
8.8 Members will always be charged for boarding taxes and fuel surcharges and any other additional charges relating to the Reward, as detailed on the website www.alitalia.com and/or in the Program Communications.
8.9 Any Rewards requested by telephone from the Customer Center will be sent electronically. Boarding taxes and fuel surcharges must be paid by credit card. Alternatively, Members may collect a Reward by going directly to one of the Airline's ticket offices after having made the booking through the Customer Center. In such cases, airport taxes and fuel surcharges may also be paid in cash and an issuance fee may have to be paid.
8.10 In the event that the applicant is not the holder of the MilleMiglia account in question, upon issue of the Reward, a copy of the travel documents will be sent to the email address given in the Member account holder's profile to confirm that he or she is willing to issue a Reward ticket to a beneficiary, as well as to the address indicated by the beneficiary. Where no email address is available in the Member's account profile, it will not be possible to issue Rewards to beneficiaries other than the account holder. 8.11 In the event that the reward is issued to a beneficiary other than the MilleMiglia account holder, at the time of check-in the beneficiary must present the necessary documentation relating to the Reward: travel document, personal identification document, written proxy signed by the account holder and a photocopy of the account holder's identification document and MilleMiglia Card.
8.12 Seats on board the Airline's flights that are reserved for Reward beneficiaries are limited and the availability of Rewards may vary depending on the date, the season and the destination. The Promoters guarantee that a minimum of two (2) Reward seats will be available once the sale of seats on the flight commences until all seats are sold. The availability of Reward seats on flights operated by Partner Airlines is not the responsibility of the Promoters, but of the Partner Airline.
8.13 For each Reward, a maximum of two (2) layovers (transits) at intermediate airports between the points of origin and destination are permitted. Requested stops (stop overs) are not permitted. For travel itineraries involving the use of more than one SkyTeam Airline, please check the relevant SkyTeam Awards table available on the website www.alitalia.com and/or in the Program Communications.
8.14 Beneficiaries of specific fare discounts (e.g. minors, students, pensioners, etc.) are not entitled to any reduction of the number of Miles required for Rewards; they are entitled to the same Rewards by spending the same number of Miles as the other Members.
8.15 Under no circumstances will Miles spent on Rewards be credited back to a Member's account. Reward tickets are valid for twelve (12) months from the date of issue, which cannot be extended.
8.16 The Promoters reserve the right to issue promotional Reward tickets with a limited validity of less than twelve (12) months. Expired Rewards cannot be replaced or changed.
8.17 Changes to Reward tickets (in terms of date/time, destination, beneficiary and/or itinerary and/or carrier) may be made, as long as they occur within the Reward's period of validity (if the beneficiary changes, the previously assigned seat cannot be guaranteed). Changes shall be made in return for a cash fee or a deduction in Miles (the relevant amount can be found on the website www.alitalia.com) if required by the type of Reward. If a change in itinerary results in residual Miles, these will be lost and will under no circumstances be refunded to the Member. Any changes must be made by the MilleMiglia Customer Center; changes made by other offices of the Promoters, the Airline or third-party travel agencies or other Airlines are not permitted.
8.18 Changes of itinerary and/or beneficiary of a partially used ticket can be made only upon payment of a fee as specified on the website Alitalia.com, requiring the reimbursement of the miles from the unused return flight(s) and the issuing of a corresponding one-way reward according to the rewards table in effect for this ticket type.
8.19 Rewards cannot be used on Airlines other than those specified on the ticket.
8.20 No change of beneficiary or reimbursement is permitted in the case of a Reward ticket issued and the subsequent death of the MilleMiglia Member holding it.
8.21 The current Alitalia General Conditions of Carriage for Passengers and Baggage apply to the rules on carrier liability in relation to flights operated for the redemption of Rewards (available on the website www.alitalia.com).
8.22 For Mile quantities other than those indicated in the standard table, Members may claim a Reward ticket with special advantages/restrictions, as specified from time to time on the website www.alitalia.com, together with the procedures for using these Rewards.
8.23 The approximate value of individual Rewards shall be determined based on air fares in effect at the time the Rewards are issued.
8.24 As a Reward, Members can also request a travel class upgrade for tickets purchased for flights (individual legs) operated by the Airline. However, upgrading depends on the actual availability of Reward seats on board in the superior class. These seats are limited in number. The procedures and the booking classes that allow for an upgrade and the mileage necessary to obtain an upgrade are specified on the relevant pages of the website www.alitalia.com and in the Program Communications. Upgrade requests can only be made once a ticket has been issued and within the specified time frame and according to the applicable procedure. The beneficiary of the service may be the Member and/or a person holding a paid ticket indicated by the Member. Waiting-list upgrades are not permitted. Miles used for upgrades are non-refundable and no changes to the itinerary and/or date and/or beneficiary are permitted for upgrades that have already been confirmed. Miles credited for flights on which an upgrade was obtained correspond to the amount awarded for that flight in Economy class. The conditions of the original ticket remain valid in the event of an upgrade.
8.25 Members can use any Miles earned to make donations to Associations participating in the MilleMiglia Charity Program by following the instructions on the website www.alitalia.com and/or in the Program Communications. Donated Miles are non-refundable and will not be credited back to the Member's account or be available for reuse by the Member under any circumstances. The times and procedures for using this Reward are specified on the Alitalia website and should be checked by Members.
8.26 Members of the MilleMiglia Program can use any Miles earned to claim Reward items and services from the MilleMiglia Gallery online catalog, which is available on the website www.millemigliagallery.it. The times, catalog rewards and the procedures for using these are specified and regulated on the Gallery website and should be checked by Members.
8.27 Members of the MilleMiglia Program can use any Miles earned to obtain a discount when purchasing air tickets at public rates. The discount, the value of which varies according to the Miles used, is applicable exclusively on flights operated by Alitalia on the Alitalia network (code-share flights are excluded) and applies to the total ticket price (including taxes, surcharges and service charges) from a minimum of EUR 25 (equivalent to 5,000 miles) up to a maximum of 25% of the total cost of the purchase. Cash & Miles is available in various currencies and in accordance with schemes specified on the website Alitalia.com for buying air tickets under the conditions and for the time periods specified on the website Alitalia.com and/or in the Program Communications.
8.28 Miles awarded for flights bought using the Cash & Miles promotion are those specified in the MilleMiglia Program Regulations based on the fare bought. For all matters not expressly addressed in these Regulations, please see the Terms and Conditions of the promotion, which are available on the Alitalia website.
8.29 MilleMiglia coupons and vouchers are considered reward documents.
8.30 The Promoters reserve the right to offer other rewards or other opportunities to use miles, giving the relevant terms and conditions on the Alitalia website.
9.1 Members who earn the required number of Qualifying Miles or Qualifying Flights indicated on the website www.alitalia.com and/or in the Program Communications (Qualifying Miles or Qualifying Flights can be obtained from January 1 to December 31 of each year of validity of the Program, using the services of the Airline or of the SkyTeam Airlines or other Partner companies, where specifically indicated) are automatically registered for the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club, free of charge. Exclusive Club Membership involves the Promoters' granting of the benefits and advantages specified on the website www.alitalia.com and/or in the Program Communications. The Promoters reserve the right to modify these benefits and advantages at its sole discretion for the duration of the Rewards program, duly notifying Members of this with sufficient notice. The Promoters reserve the right to modify and/or revoke the status of Freccia Alata Plus Per Sempre Member for both new and existing Members, notifying Members of this with at least 6 months' notice. In addition to the above, the Promoters reserve the right to allow particular Member categories to participate in the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club or in relation to specific promotional initiatives.
9.2 Registration in the Ulisse, Freccia Alata and Freccia Alata Plus Clubs is valid until March 31 of the second year after the year in which the Qualifying Miles were earned or the Qualifying Flights were taken for the granting of membership status, except when a different date is expressly specified relating to specific promotional initiatives.
9.3 The Qualifying Miles required to access the Exclusive Clubs are simply the reference threshold and do not affect the option to use the Miles earned for claiming Rewards as the Qualifying Miles are not deducted from the Member's account at the time of access to the Exclusive Club, unless otherwise stated in relation to a specific promotional initiative.
9.4 Status as a Member of the Ulisse, Freccia Alata Club or Freccia Alata Plus Club is granted from the beginning of the month following the date on which the achievement of the Mile threshold required to access the Clubs is acknowledged in the Program management systems.
9.5 The benefits associated with the Ulisse, Freccia Alata and Freccia Alata Plus Club status are not granted to Members of the MilleMiglia Program in the cases provided for in Art. 5.12.
9.6 The Promoters reserve the right to offer the opportunity, at any time, for Members to access one or more Exclusive Clubs by paying.
10.1 In view of the role of Program Co-promoter and Manager assumed by Alitalia Loyalty S.r.l, in accordance with Art. 5 of the Italian Presidential Decree 430/2001, Alitalia Loyalty should be considered the co-holder with Alitalia of data relating to customers registered on the MilleMiglia Program, pursuant to and for the purposes of Art. 28 of the Privacy Code (Legislative Decree 196/2003 as subsequently amended and supplemented). The aforementioned companies have an equal interest in relation to the Program's objectives and equal decision-making authority on management of the same.
10.2 As Alitalia Loyalty's main objective is to manage and develop services related to the customer loyalty Program, Alitalia has named Alitalia Loyalty as the Data Processor pursuant to and for the purposes of Art. 29 of the Privacy Code, with particular regard to the role of Program manager and customer relations. At the same time, Alitalia Loyalty has named Alitalia as the Data Processor, with particular regard to management of infrastructure, systems and security.
10.3 All personal data provided at registration, or subsequently, shall be processed by the Holders in accordance with the laws and regulations in force regarding personal data protection, particularly in accordance with the Privacy Code.
10.4 Personal data must be processed in order to manage Members' participation in the Program, to allocate any Rewards to Members, as well as other benefits and related services associated with their participation in the Program and their Cardholder status, in accordance with these Regulations. The Holders will also process particular data categories that Members supply when registering for the Program on the website www.alitalia.com. This information relates to meal preferences and assigned seats on flights operated by Alitalia and Partners. This information is useful for offering Program Members a more personalized service. By selecting their preferred options and registering for the Program on the website www.alitalia.com, Members give their consent for the Holders to use any data that may disclose aspects such as their health status, potential religious affiliation and possible membership of a particular ethnic group (e.g. when Members choose a diabetic meal or a kosher menu). This data will only be used to provide Members with personalized service. Data may occasionally be disclosed to third-party service providers (such as check-in operators other than Alitalia) for the aforementioned purposes only. The disclosure of such data is optional and any failure to supply it will have no effect on Members' registration for and participation in the Program.
10.5 The correct performance of the aforementioned data processing activities implies that Members' personal data may be accessed by the Holders' sales staff and by third-party service providers in the context of the Program (for example, direct marketing companies and market analysts, Customer Centers, standardization companies, IT service providers or customer care service providers) for purposes strictly related to and instrumental in managing the Program and, subject to Members' prior consent, for purposes of commercial communications. The Holder's sales staff shall act as data supervisors for the Holders, whereas the latter companies shall act as processors of such data. A list of third-party companies providing services associated with the Program, and responsible for processing Members' personal data, is available at the Holders' offices. The Holders shall ensure that the personal data in question is processed in accordance with the principles of necessity, lawfulness, accuracy, quality of data and proportionality and, in any case, ensuring data confidentiality. Data will be processed electronically, manually or in paper form, and will consist of the comparison, classification and calculation of the data, as well as of its sorting and classification into lists, all in accordance with the minimum security requirements to protect the confidentiality of the subject to which the data refers and to avoid the risk of it being accessed by unauthorized third parties. All data, grouped into categories and/or clusters in anonymous form, may be used in the Holders' statistical analyses to check the marketing preferences of its customers. The Holders also ensure that any personal data relating to Program Members is used exclusively for purposes related to participation in the Program and for sending organizational information to Members regarding their Membership status and possible expiration of benefits associated with the Program. All data provided by Members at registration and/or subsequently may also be used, subject to the Member's consent, for sending commercial communications and for direct marketing purposes, as well as, and always subject to the Member's consent, for profiling and market research purposes. Any disclosure or dissemination of data not required by legislation or not expressly authorized by Members is hereby excluded.
10.6 The website www.alitalia.com uses automatic data tracking systems not directly controlled by users (cookies). Cookies may be useful for facilitating site navigation by Members and for identifying Members when they access website pages relating to the Program. This will enable them to be recognized and will, for example, remove the need for them to re-enter their MilleMiglia Code/username and PIN to access the dedicated Program section of the website www.alitalia.com (Remember information) and other related services. Users who do not wish to receive cookies may set their browser to flag whenever cookies are sent, enabling users to reject those received from certain websites (or to reject all cookies). Cookies can also be deleted from the browser. The Alitalia search engine also works without cookies. However, if a user disables the cookies, some functions may not be available. For further details and information on cookies, please visit the Privacy section of the website www.alitalia.com.
10.7 Personal data will be processed throughout the Program and its subsequent editions, within the terms and conditions set out in these Regulations, and will be stored after its expiration and/or a Member's withdrawal for the exclusive purpose of handling complaints and administrative/accounting disputes. After the expiration of or withdrawal from the Program, data will be kept for the statutory period of limitation applicable to Members' rights. Nevertheless, personal data will be kept for profiling or direct marketing purposes for a period not exceeding 12 and 24 months, respectively, from when it was registered, unless it is effectively anonymized to prevent the identification of those involved, even if indirectly or by linking with other databases. Any personal data that does not require archiving in relation to the purposes for which it was processed will be deleted or anonymized by both the Holders and any third parties to which it was disclosed for the aforementioned purposes.
10.8 On registering for the Program, all personal data marked by an asterisk (*) must be provided in order to fully participate in the Program and related initiatives, and to fulfill any legal requirements. Any refusal to provide the requested personal data, whether in part or in full, during the implementation of the Program, may prevent the Holders and third-party service providers acting within the context of the Program from fully implementing or correctly fulfilling any obligations arising from the Program. On the other hand, supplying personal data other than that marked by an asterisk (*) is optional and any failure to supply it will not affect the Member's registration and participation in the Program in any way.
10.9 Members will be given the appropriate information on the processing of their personal data that is collected for the sole purposes of the Program. Consent will be requested for each purpose separately, if required by law. Specifically, Members are entitled to freely express their choices on the processing of their personal data, whereby they may also state their wishes for each of the identified purposes, including the mailing of any commercial communications and all Program Communications except for organizational information regarding their Membership status and the expiration of benefits.
10.10 Members concerned have the right to obtain confirmation of the existence of their personal data, to know its contents and its source, to check its accuracy or request that it be added to, updated or rectified, at all times. Members also have the right to request its deletion or anonymization, or for any data processed in violation of the provisions of the Personal Data Protection Code to be blocked and to object, in any case, to its processing for legitimate reasons, by sending this request in writing, with handwritten signature and attaching a copy of a valid identity document to Alitalia, which will answer in conjunction with Alitalia Loyalty. Please use the following email address for matters relating to the exercise of rights under Art. 7 of the Privacy Code: firstname.lastname@example.org. The Italian Data Protection Authority has provided a special form for those concerned, which can be downloaded from its website (www.garanteprivacy.it) and used for the purposes mentioned above. Note that the aforementioned postal address will deal solely and exclusively with requests from concerned parties regarding the processing of personal data and with requests for withdrawal from the MilleMiglia Program, when made at the same time. For requests to withdraw from the Program, Holders can use other procedures set out on the Alitalia website and/or in the Program Communications. Members may change their data, indicated preferences and consents provided, at any time, by updating their MilleMiglia profile in the section dedicated to the Program on the website www.alitalia.com or by contacting the Customer Center.
11.1 The Promoters may suspend or terminate the Program before the expiration date indicated in Art. 5.19 only with just cause, in accordance with Article 1989 et seq. of the Civil Code. Early termination and, where possible, suspension shall be communicated to Members at least 30 days in advance or with as much notice as possible or, in the case of suspension, immediately after its occurrence at the latest. This communication may be made by the Promoters through the website www.alitalia.com and/or in the Program Communications.
11.2 In any case, in the event of early termination of the Program, Members may use the Miles to claim rewards within 6 months of the early end of the Program, pursuant to Art. 5.19. Miles may not be used beyond this period.
12.1 For anything not expressly provided for or governed by these Regulations, reference shall be made to relevant legislation, with special reference to Italian Presidential Decree no. 430 of October 26, 2001, (published in Official Journal no. 289 of December 13, 2001) on "Regulations concerning the revision of the rules governing competitions and reward programs, as well as local events" pursuant to Art. 19, paragraph 4, of law no. 449 of December 27, 1997
12.2 In the event of any conflicts between the provisions of these Regulations and the aforementioned decree, the latter shall prevail.