To ensure you a better service, we kindly ask you to submit your request via e-mail or fax.


CountryContactsOffice
ItalyPh: + 39 06 65640
Fax: 199 125623
Relazioni Clientela Alitalia
c/o ALICOS
Via Filippo Cordova 76
90143 Palermo
AlbaniaE-mail: customer.relationsAL@alitalia.it 
ALL FLY ONE
Hotel Rogner Bvd. "Deshmoret e Kombit"
Tirana, Albania
AlgeriaE-mail: customer.relationsDZ@alitalia.it 
Fax: 00213-21721115
Alitalia
Hotel El Aurassi Les Tagarins, Niveau C, Bureau 5 Alger Centre 16000
ArgentinaE-mail: customer.relationsAR@alitalia.it
Fax: 0054 011 4310-9930
San Martin 344 piso 23 CP C1004AAH
Buenos Aires, Argentina
AustraliaE-mail: customer.relations.asia@alitalia.it
Fax: 0061-2-8229-4984
c/o World Aviation System Mezzanine Level
403 George Street
Sydney NSW 2000
AustriaE-mail: customer.relationsAT@alitalia.it 
Fax:
Luggage Service 0043 1 79576114  
Customer Service 0043 1 79576125
Alitalia Direktion fur Deutschland un Osterreich - Zeil 5 -
Frankfurt am Main D60313
BelgiumE-mail: customer.relationsBE@alitalia.it
Fax: 0032 2 551 11 49
BrazilE-mail: customer.relationsBR@alitalia.it
Fax: 0055 011 2171-7656
Alitalia Brasi
Av.São Luis Numero 50 29º andar-São Paulo/SP Cep 01046-926 Brasil
BulgariaE-mail: customer.relationsBG@alitalia.it 
Fax: 00359 29800865
5, Angel Kanchev str.
Sofia 1000 Bulgaria
CanadaE-mail: customer.relationsCA@alitalia.it 
Fax: 001 647 317 6827
Alitalia Customer Relations P.O. Box 188 / Pearson Int'l Airport
Toronto, AMF, ON / L5P 1B1
ChinaE-mail: customer.relations.China@alitalia.it
Fax: 0086 010-65950029
Rm.1710, Richen International Center
No.13 Nong Zhan Guan Nanlu, Chaoyang District
Beijing 100125
Czech RepublicE-mail: customer.relationsCZ@alitalia.it 
Fax: + 420272047375 Czech republik
Alitalia - Compagnia Aerea Italiana S.p.A.
Čelakovského sady 1580/4
Praha 1 PSČ 110 00
DenmarkE-mail: customer.relationsSCA@alitalia.it
Fax: 0044 2087115615
P.O. Box 564 Hounslow TW3 9PQ Great Britain

EgyptE-mail: customer.relationsEG@alitalia.it 
Fax: 00202 3333 0643  
Alitalia - Compagnia  Aerea Italiana S.p.A. 
92 St. El Nil, Dokki Cairo 
Egypt
EstoniaE-mail: customer.relationsUK@alitalia.it
Fax: 0044 2087115600
P.O. Box 564 Hounslow TW3 9PQ Great Britain

FinlandE-mail: customer.relationsSCA@alitalia.it
Fax: 0044 2087115615
P.O. Box 564 Hounslow TW3 9PQ Great Britain

FranceE-mail: customer.relationsFR@alitalia.it
Fax: +33 (0)1.44.94.44.05
Alitalia Compagnia Aerea Italiana S.p.A.
TSA 20012 / 75437
PARIS CEDEX 09
GeorgiaE-mail: customercare@alitalia.it 
Tel  + 99532 2937373
      + 99532 2937383
      + 99532 2238393
Sky Team Travel LTD
GSSA of Alitalia in Georgia
14b,Al. Kazbegi avenue, 0160 Tbilisi, Georgia
Tel: + 99532 2937373
      + 99532 2937383
      + 99532 2238393
GermanyE-mail: customer.relationsDE@alitalia.it
Fax:
Luggage Service 0049 69 50071040 
Customer Service 0049 69 50071077
Alitalia Direktion fur Deutschland un Osterreich - Zeil 5 -
Frankfurt am Main D60313
GhanaE-mail: customer.relationsGH@alitalia.it
Fax: 00233 302766103
P.O. Box 1085, 7th Floor, Silver Star Tower, Airport Area, Accra
GreeceE-mail: ccu@alitalia.it
Fax: 0030 210 9988868
80, Poseidonos Ave. 174 55 Alimos
Athens Greece
Hong KongE-mail: customer.relations.asia@alitalia.it 
Fax: 00852 2521-8468
c/o Airfrance-KLM 1701-4, 17/F,
248 Queen's Road East,
Wanchai, Hong-Kong
HungaryE-mail: customer.relationsHU@alitalia.it 
Fax:
Baggage Claim +36 1 501 07 15 
Commercial Claim +36 1 501 07 15
Alitalia - Compagnia Aerea Italiana S.p.A. 
H-1088 Budapest, Ràkòczi ùt 1-3
India BombayE-mail: customer.relations.asia@alitalia.it
Fax: 022-22853117  
c/o Ajanta Travels PTY LTD. 87/e stadium house veer nariman road churchgate
Mumbai 400020
India DelhiE-mail: customer.relations.asia@alitalia.it
Fax: 011-41758810
c/o Dex Aviation 42 Community Centre, Kailash Colony Extension
New Delhi 110048
IndonesiaE-mail: customer.relations.asia@alitalia.it 
c/o Airfrance-KLM Summitmas II, 17th floor Jl. Jend. Sudirman Kav. 61-62
Jakarta 12190
IranE-mail: customer.relationsIR@alitalia.it
Fax: 0098-21-88728031
No1, 9th alley, Ahmad ghasir st. Bokharest Tower, Argentina sq.
Tehran Iran
IsraelE-mail: customer.tlv@Alitalia.it
Ph: 03-7555020 (Sun-Thu 10:00-12:00)
Fax: 03-7555019
PO Box 1987 Ramat Gan 52118
JapanE-mail: customer.relations.japan@alitalia.it
Fax: 0081 050-3737-8866
Akasaka Garden City 2F, 4-15-1, Akasaka, Minato-ku,
Tokyo 107-0052
JordanE-mail: customer.relationsJO@alitalia.it 
Fax: 009626 5692314
P.O. Box 940838 Amman 11194, Jordan Abdul Hamid Sharaf Street Building 95
Shmeisani
KoreaE-mail: customer.relations.asia@alitalia.it 
Fax: 0082 02-560-7000
c/o Worldwide Express Co., Ltd. Rm. 1101 Global Bldg. 708-8 Yeoksam-Dong, Kangnam-Gu, Seoul
Kuwaitcustomer.relations.SA@alitalia.it 
LatviaE-mail: customer.relationsUK@alitalia.it
Fax: 0044 2087115600
P.O. Box 564 Hounslow TW3 9PQ Great Britain

LebanonE-mail: customer.relationsLB@alitalia.it 
Fax: 00961-1-983566
170, Saad Zaghloul St. Allenby
Beirut
LibyaE-mail: customer.relationsLY@alitalia.it 


LithuaniaE-mail: customer.relationsUK@alitalia.it
Fax: 0044 2087115600
P.O. Box 564 Hounslow TW3 9PQ Great Britain
MalaysiaE-mail: customer.relations.asia@alitalia.it 
Fax: 0060 03-21481357
c/o Pacific World Travel Sdn Bhd Level 9, Office Tower No. 1 Jalan Nagasari (off Jalan Raja Chulan) Kuala Lumpur
MaltaE-mail: customer.relationsMT@alitalia.it
Discover the World Marketing, 4th floor, Airways House, High Street, Sliema
Malta
MoroccoE-mail: customer.relationsMA@alitalia.it
BOITE POSTALE 11 265 Casa Bandoeug 20.000
Casablanca
NetherlandsE-mail: customer.relationsNL@alitalia.it
Fax: +31 (0)20 5754923
Alitalia - Compagnia Aerea Italiana S.p.A.
Att. Customer Relations Department
Amsterdamseweg 55, de Roemer Building
1182 GP Amstelveen
The Netherlands
New ZealandE-mail: customer.relations.asia@alitalia.it
Fax: 09-308-3388
c/o World Aviation Systems Level 7, Gen-i Tower 66 Wyndham St,
AUCKLAND 1010
NigeriaE-mail: customer.relationsNG@alitalia.it 
Fax: 23412705720
South Atlantic Petroleum, Plot 98 Adeola Odeku Street, Victoria Island
Lagos
NorwayE-mail: customer.relationsSCA@alitalia.it
Fax: 0044 2087115615
P.O. Box 564 Hounslow TW3 9PQ Great Britain

PakistanE-mail: customer.relations.asia@alitalia.it
Fax: 0092- 021-32638898
c/o AEG Enterprises (Pvt.) Limited 2nd Floor, Shaheen Complex, Dr Ziauddin Ahmed Road, Karachi 74200
Pakistan
PhilippinesE-mail: customer.relations.asia@alitalia.it 
Fax: 0063 02-886-7549
c/o Airfrance-KLM 39/F Yuchengco Tower, RCBC Plaza, Sen. Gil Puyat cor. Ayala Ave.1200 Makati City
PolandE-mail: customer.relationsPL@alitalia.it
Fax:
Commercial Claims +48 22 692 83 27 
Baggage Claims +48 22 692 87 37 
Alitalia - Compagnia Aerea Italiana S.p.A.
S.A., Oddzial w Polsce
ul.Nowy Swiat 64 (1st floor) 00-357 Warszawa - Poland
PortugalE-mail: customer.relationsPT@alitalia.it
c/o AVIAREPS / Av. Fontes Pereira de Melo, 35 – 15º A 1050-118 Lisboa Portugal
RomaniaE-mail: customer.relationsRO@alitalia.it
Fax:
Luggage Claims 0040-31-7306766  
Commercial Claims 0040-31-7306769
Str. Louis Blanc,1- etaj 3 - sector 1 - 011751
Bucharest - Romania
RussiaE-mail: claimsRU@alitalia.it 
Fax: 007 495 995 0410 (all Russia and Belorussia luggage and commercial claims)
123181, Russia, Moscow
Mytnaya street, 1, bldg. 1
Saudi Arabiacustomer.relations.SA@alitalia.it 
Serbia

E-mail: customer.relationsCS@alitalia.it
Fax:
Luggage Claims 00381113248772  
Commercial Claims 00381113037969 

Knez Mihailova 30
Belgrade
SingaporeE-mail: customer.relations.asia@alitalia.it
Fax: 0065 6737-7868
c/o Airfrance-KLM Tanjong Pagar Post Office P.O. Box 611 Singapore 910815 
SlovakiaE-mail: customer.relationsSK@alitalia.it
Fax: 00420272047376
Alitalia - Compagnia Aerea Italiana S.p.A.
Čelakovského sady 1580/4
Praha 1 PSČ 110 00
SpainE-mail: customer.relationsES@alitalia.it
Fax: 902889896
Alitalia Customer Relations
Apartado de Correos 8279
28080 Madrid
Sri LankaE-mail: customer.relations.asia@alitalia.it 
Fax: 0094 011-4602466
c/o Exchange Finance Inv. Ltd. Ground Floor, Hemas Building, No. 79, York Street
Colombo
SwedenE-mail: customer.relationsSCA@alitalia.it
Fax: 0044 2087115615
P.O. Box 564 Hounslow TW3 9PQ Great Britain

SwitzerlandE-mail: customer.relationsCH@alitalia.it
Alitalia - Compagnia Aerea Italiana S.p.A
WTC II – 29, Route de Pré-Bois
Case postale 84
1215 Genève 15
SyriaE-mail: customer.relationsSY@alitalia.it
UVDAM Fardoss str Near Fardoss Tower Hotel
P.O. Box 593 Damascus Syria
TaiwanE-mail: customer.relations.asia@alitalia.it 
Fax: 0886-02-2521-3991
c/o Taiwan Orchid Express Ltd. 11F, No25, Chang An E Road, Sec.1
Taipei, Taiwan
ThailandE-mail: customer.relations.asia@alitalia.it
Fax: 0066 02-634-1790
c/o Maximus Aviation Co.,Ltd PASO Tower, 15th Floor 88 Silom Road.
Bangkok 10500
TunisiaE-mail: customer.relationsTN@alitalia.it
Rue du Lac Windermere – Immeuble Emeraude Palace – Les Berges du Lac 2045
Tunis -  Tunisie
TurkeyPh: +90 212 3151910
Fax: +90 212 3151980
Alitalia Customer Relations UVIST
Rumeli Cad Nisantasi Is Merkezi No1 Kat3
UkraineE-mail: customer.relationsUA@alitalia.it
Fax: + 38 0444940191
Alitalia- Compagnia Aerea Italiana
34/33, Ivana Franko str.,
Kiev, Ukraine
United Arab EmiratesE-mail: customer.relations.SA@alitalia.it 
United KingdomE-mail: customer.relationsUK@alitalia.it
Fax: 0870 2255088 
P.O. box 564 Hounslow TW3 9PQ
USAE-mail: customer.relationsNYC@alitalia.it
Fax: 001 212-903-3568
Alitalia Customer Relations, 51 Madison Ave., Suite 2000
New York NY 10010
VenezuelaE-mail: customer.relationsVE@alitalia.it
Fax: 00 58 212 284 50 75
Alitalia Servicio Clientela - Edif Atlantic - Piso 5 - Avenida Andres Bello de los Palos Grandes Los Palos Grandes - Caracas - Venezuela

Passengers resident in countries not in this list my contact Alitalia Offices, Client Relations, closest to their residence location. The address may be found in the Alitalia airport offices, on the Alitalia site and on Company timetables.