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PREPARE THE NECESSARY DOCUMENTS TO TRAVEL ALL OVER THE WORLD: ITALY, EUROPE, NON-EU COUNTRIES, USA AND OTHER DESTINATIONS.
ITALY, EUROPE AND NON-EU COUNTRIES
ID card, passport and visa: all the documents you'll need to fly within Italy, Europe or non-EU countries.
Find out more about DOCUMENTS FOR ITALY, EUROPE AND NON-EU COUNTRIES
USA AND OTHER DESTINATIONS
Are you ready to leave for the USA or another destination?
Learn about all the mandatory procedures, consult and request all the necessary documents in time.
Learn more about DOCUMENTS FOR THE USA AND OTHER DESTINATIONS
CALL 03335 66 55 44 AT LEAST 48 HOURS BEFORE DEPARTURE TO REQUEST APPROPRIATE ASSISTANCE ACCORDING TO YOUR NEEDS.
- from UK call number 03335 66 55 44 (Mon-Fri 8:00-22:00, Sat and Sun 8.30-21:30)
- from Italy call number (+39) 06 65640
- from other countries
Customer Relations Office
FITNESS TO FLY GUIDELINES
If you need medical clearance for fitness to fly, ask your attending physician to complete the medical clearance form MEDIF no more than seven days before your travel date and complete Form A “Information for customers requiring special assistance”, which must be signed by you or your representative.
The MEDIF must be sent to the Call Center during the booking stage and submitted to the Alitalia medical department at least 72 hours before you travel, not counting Saturdays and public holidays. If medical clearance is required for the transportation of passengers on stretchers, the form—completed in full, stamped and signed by the passenger’s attending physician—must be provided at least five working days in advance, not counting Saturdays and public holidays.
For customers with a FREMEC (Frequent Traveler Medical Card), Alitalia accepts this card as "medical clearance for travel" within the limits of the stable condition indicated and within the validity period of the card. For medical clearance for other services/conditions not covered on the FREMEC (e.g. oxygen), clearance should be requested from the company by submitting the MEDIF and Form A.
PERSONAL WHEELCHAIRS AND OTHER MOBILITY AIDS
When booking your flight, please inform the airline of your need to travel with a powered or folding wheelchair or any other walking aid. You can check in two mobility aids at no extra cost (e.g. wheelchair and walker).
Alitalia will do its best to ensure that mobility aids are transported safely but some factors may prevent them from being transported. For full details, click here. In order to help us transport your mobility aid correctly, please download the Powered Mobility Aid information form and give it to the agent or attach it to your mobility aid.
If you wish, we can provide assistance between check-in and the gate or aircraft and between the gate and the arrivals lounge. Depending on the airport, you will be provided with an airport electric buggy or a wheelchair.
Because of the airport infrastructure, in many airports wheelchairs will be taken away at check-in, labeled and carried in the hold. You must check it in at least one hour prior to departure for domestic flights, 1½ hours prior to departure for medium-haul international flights and 2 hours prior to departure for long-haul international flights. If your wheelchair has been stowed in the hold, we will make every effort to return it to you as close as possible to the aircraft door.
If this is not possible, we will make sure that there is a wheelchair waiting for you to take you to the baggage claim area.
WHEELCHAIR ON BOARD
All Alitalia aircraft are equipped with wheelchairs on board to help passengers with mobility problems make their way from their seat to the aircraft restroom and back. Remember the crew can't give any assistance within the restrooms. Aircraft of Alitalia partner airlines may not be equipped with wheelchairs on board; you are advised to check this at the time of booking.
TRAVELING WITH A COMPANION
A companion is someone who accompanies a disabled passenger. The following categories of passengers may not act as companions:
- Children (under the age of 16)
- Physically or mentally impaired persons
- Persons who are too weak or frail
There are two categories of companions: safety assistants and personal assistants .
FIND OUT MORE
In order to make it easier for passengers with mobility problems to transfer between an aircraft seat and a wheelchair, all aisle seats on Alitalia aircraft are equipped with movable armrests. If you are traveling with a companion, he/she will have priority for the seat next to you. Depending on availability and other factors, the companion may sit in the same row as you or in the row immediately in front or behind.
Passengers traveling with an assistance animal on domestic and intercontinental flights are offered bulkhead seats to accommodate the animal more comfortably. International flights are excluded as bulkhead seats are only available in Ottima class. Aisle seats will be offered on these flights.
For safety reasons, seats in the rows by emergency exits may not be assigned to passengers with reduced mobility.
People transported on stretchers are ill or injured passengers who are unable to adopt a sitting position during take-off or landing. Stretchers are available only in Economy class on most Alitalia aircraft.
If you need to travel on a stretcher, you can request the service when booking the flight. Give plenty of notice when requesting the service to allow us to organize this and request medical clearance for fitness to fly, the MEDIF form (to be completed by a doctor), and fill in and sign Form A "Information for customers requiring special assistance".
BLIND AND VISUALLY-IMPAIRED PASSENGERS
A Safety Briefing Card is available for blind and visually-impaired passengers on medium-haul Airbus aircraft.
GUIDE DOGS OR ASSISTANCE DOGS FOR DISABLED PASSENGERS
When booking, please let us know if you need to travel with a guide dog or assistance dog. We recommend that you use a dog harness and bring a muzzle with you to use during the cruising phase, if necessary, at the request of the captain, for safety reasons.
Recognized guide dogs or assistance dogs are carried free of charge and there are no weight limits. Please also note also that some countries have special requirements regarding the admittance of animals. We recommend that you read the regulations before you travel. To enter the United Kingdom with a recognized guide dog, please also consult these guidelines.
OTHER SERVICES FOR HEALTHY TRAVEL
Find out about the other special assistance services:
- Oxygen therapy for passengers with cardiac, pulmonary or respiratory problems to prevent any disturbances caused by the cabin pressure when the aircraft is at high altitude. If you need oxygen equipment on board you must request it in advance. We can only provide oxygen to one passenger per flight so availability may be restricted. The Medical Information Form (MEDIF) needs to be completed by your doctor and sent together with Form A "Information for customers requiring special assistance" signed by you. Alitalia standard continuous flow is 4/ltm. Contact Alitalia to check whether it is available on the aircraft you are planning to fly on. We cannot provide oxygen on the ground at any airports.
- Transportation of liquid medicine and syringes on board , for personal use, in sufficient quantity for the entire trip (flights to and from the destination and the duration of the stay). To pass the security checks at the airport, you need to have:
- medical certificate dated within 30 days of the flight that attests to the need, quantity and method of administration of the drug
Notify the cabin crew if you need to use needles during the flight. You will be given a special container in which to dispose of them. Do not hook intravenous devices to the overhead compartments: they could interfere with the emergency oxygen mask system.
Portable medical devices include all small electrical/electronic equipment, powered by battery and used for medical diagnosis, treatment and monitoring passengers' health. Please inform Alitalia if you need to carry a device of this type with you. For safety reasons, these devices require prior authorization, from time to time, by the Alitalia Medicine and Aeronautical Engineering Department.
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ARE YOU ABOUT TO BE A MOM?
CONSULT YOUR OB/GYN BEFORE DEPARTURE AND MAKE SURE YOU HAVE ALL THE NECESSARY DOCUMENTS.
Before embarking on your trip, have your attending physician complete, sign and stamp the Medical Information Form (MEDIF) not more than seven days prior to your departure date.
You will need a MEDIF if:
- You are in the last four weeks of your pregnancy
- You have medical complications related to your pregnancy
- You are having twins
From the start of your ninth month of pregnancy, request a certificate from your doctor that includes your due date.
For more information and/or reservations, contact the Special Assistance services.
It is inadvisable to travel seven days prior to and seven days after giving birth and if there is a risk of a premature birth or other complications. If you are traveling with a companion (recommended after the 28th week), request that he/she be seated next to you to assist you throughout your trip.
In flight, do not over-tighten the seat belt and keep it fastened higher than usual.
Promote blood circulation: wear support stockings and massage your legs from time to time. If possible, choose an aisle seat so that you are free to move around. During the flight, drink plenty of water and avoid carbonated beverages.
FIND OUT ABOUT THE DOCUMENTS YOU'LL NEED AND OUR SERVICES FOR UNACCOMPANIED MINORS AND CHILDREN UP TO 15 YEARS OF AGE.
DOCUMENTS FOR MINORS
Make sure you have all the necessary documents required by Italian law and by the law of the country the child is traveling to.
FIND OUT MORE
FROM 0 TO 12 YEARS
Celebrate your child's first flight with our "First Flight" program.
In addition to special fares, we offer special services for our young passengers.
Find out everything you need to know about lounges, on-board bassinets, special meals, use of strollers and the possibility of booking a seat for children up to two years old.
FIND OUT MORE
- For passengers under 14 years of age (on domestic flights) and under 15 years of age (on international flights) traveling alone or accompanied by another minor or by an adult in a different seating class, we provide a special "Unaccompanied Minor" service
- Underage passengers traveling alone who are over the age for using the mandatory Unaccompanied Minor service can request the new "Voluntary Unaccompanied Minor" service