Contacts and assistance

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 0871 424 1424 (INSIDE THE UK) OR 0044 871 424 1424 (FROM ABROAD) OR THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.

From inside the UK, call the Customer Center at 0871 424 1424 for information, reservations and the purchase of tickets for domestic or international flights. The service is available from Monday to Friday between 8 a.m. and 10 p.m. On Saturday and Sunday, you can contact the Customer Center between 8.30 a.m. and 9.30 p.m.

Outside of the UK, contact the nearest Alitalia office or call 0044 871 424 1424 to change your flight reservation or request assistance. This service is available 24 hours per day, 7 days a week.

For group reservations (10 or more people), you can call 08714 24 25 24 (Mon-Fri, 10 a.m. to 5 p.m.) or contact via fax +44 (0)20 88147 744.

SPECIAL ASSISTANCE AND WEB SUPPORT

From the UK call +39 06 65640 for:

• special assistance (from 7:00 to 23:00, 7 days a week)
• web assistance (24 hours a day, 7 days a week)

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience:

• from the UK write to customer.relationsUK@alitalia.it
• from abroad, contact the Customer Relations Office nearest you

THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEET SPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.

Call the number corresponding to your club:

YOUR CLUB	SERVICES	NUMBER
CLUB MILLEMIGLIA	ticket reservation and purchase award tickets information	0044 8714 242 772
	change a reservation special assistance	0044 8714 242 772
CLUB ULISSE  CLUB FRECCIA ALATA	ticket reservation and purchase information web assistance	0044 8714 242 772
	award tickets complaints special assistance
CLUB FRECCIA ALATA PLUS	Reserved special number

If you live abroad,you can also contact the MILLEMIGLIA MEMBER SERVICE in your country.

* From landline, VAT incl.: 12 cents connection charge + 30 cents/min.
From mobile, VAT incl.: TIM (16 cents connection charge + 50 cents/min); Vodafone (16 cents connection charge + 48 cents/min); Wind (16 cents connection charge + 48 cents/min); Tre (15 cents connection charge + 48 cents/min).

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your luggage problems contact us by:

• mail: customer.relationsUK@alitalia.it
• fax: 199 125623 (just from Italy)

DELAYED OR LOST LUGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to get refunded for expenses you may have sustained until you received your own luggage.

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.




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DAMAGED LUGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalogue of merchandise produced by a leading luggage manufacturer.




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TAMPERED LUGGAGE

Is there something missing from your luggage?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.




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DID YOU LEAVE SOMETHING ON BOARD THE AIRPLANE OR IN AN AREA OWNED BY ALITALIA? GO TO THE LOST AND FOUND DESK OF THE ARRIVAL AIRPORT.

IN ROME FIUMICINO

If you accidentally left something on board a flight that landed in Rome or in any of the areas owned by Alitalia in Fiumicino airport, write to the Lost and Found Service stating your fullname, address and contact numbers, the date and place where you believe you left or lost the item and, if possible, the flight number and a detailed description of the lost item.

Send this information in Italian or English: 

• by mail to: Alitalia, Centrale Assistenza Bagagli, 00054 Fiumicino, Roma 
• by fax to: +39 06 6563 6267 
• by email to: oggetti.ritrovati@alitalia.it 

Items handed in or found unattended will be kept by Alitalia for 45 days.
Unauthorized items found on board will be confiscated by the police. Alitalia declines all responsibility for any objects not allowed to transport in the cabin.