Regulations and Refund Request Procedure

REGULATIONS



REFUND

  • If you are not assigned the Extra Comfort Seat purchased, you have the right to a refund for the cost of said seat for that specific leg, in the following cases:
    1. Alitalia cancels the flight 
    2. Alitalia changes the type of aircraft and that which operates the flight does not have Extra Comfort Seats
    3. You miss a connecting intercontinental flight following a flight operated by Alitalia or a partner company
    4. There were technical problems with the seat chosen
    5. Alitalia exercised its right to assign or reassign the Extra Comfort Seat before or after boarding for operational or safety reasons
  • There will be no refund in the event that the requirements requested and illustrated in the Extra Comfort Seat assignment policy are not met, nor in the event that the passenger decides to purchase an upgrade to a higher class, whether on board or at check-in
  • If there were technical problems with the pre-chosen seat, you must promptly notify the cabin crew, showing your purchase receipt. The crew will make the necessary report for the refund procedure; in absence of said communication, the refund will not be granted