INFORMATION ON FLIGHTS FROM/TO ROME

We would like to inform you that, due to ongoing unrest in Israel, all passengers booked and holding tickets issued on AZ flights to/from Rome, between the 9th July and 31st August 2014, will be able to make the following changes:

RE-BOOKING

- Re-booking without penalty on flights operated by Alitalia group or in code-share with partner companies in the same booking class or in the first available one
- The re-booking and the ticket re-issuing must be done within and not later than the 31st August 2014
- Travel must be completed within the 15th September 2014 or within the ticket validity
- The original travel duration may be preserved

CHANGE OF ORIGIN/DESTINATION

- The full or partial value of the original ticket may be used to buy new Alitalia tickets
- The new fare must be recalculated using the applicable fare for the new origin/destination
- Reservation must be done within and not later than the 31st August 2014, without change fee

REFUND

The ticket may be refunded only in case of delay superior to 5 hours or if the flight is cancelled by Alitalia. Refund will be granted in the original form of payment, without any penalty, for the full price of the original ticket or for the partially unused ticket. 

MILLEMIGLIA AWARD TICKETS

MilleMiglia award tickets may be re-utilized on other flights operated by Alitalia using the award classes provided, subject to the space availability.

Please verify your flight status before going to the airport, or for further info, please contact the Alitalia Customer Center to the following numbers:


800 65 00 55 from Italy 
+39 06 65649 from abroad 



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