Simplicity and maximum security for your Alitalia online shopping experience: Choose your preferred payment method, then buy products and services, and relax.

SALES CHANNELS

A service charge applies* to ticket purchases, at the following variable amount:


Online purchase
The service is free of charge.


Call center purchase

EUR 9.5 per ticket purchased at the time of booking
EUR 12 per domestic ticket purchased after booking
EUR 15* per international and intercontinental ticket purchased after booking


Purchase from ticket desks managed by Alitalia

EUR 12 per national ticket
EUR 25 per international ticket within the Schengen Area and Switzerland
EUR 35 per ticket for all other destinations


MilleMiglia award ticket

The service charge only applies to call center purchases, if it is also possible to purchase the ticket from alitalia.com. The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade).


* The service charge is not applicable in the following cases:
  • Passengers under 2 years old
  • territorial continuity rates

REFUNDS

A fee of EUR 20 per ticket for administration costs is applicable on all complete or partial ticket refund requests, for flights canceled by the passenger.
That fee of EUR 20 is also provided only for the reimbursement of the airport taxes and security.

The fee, regardless of whether there is a refund penalty, applies on all tickets excluding those in Magnifica, Classica Plus, Economy/Libera Class and for flights with territorial continuity tariffs.

Airport taxes and security taxes can always be reimbursed for all tariffs.

If the reimbursable amount (referred to ticket and/or security and airport taxes) is less than the administration fee, no amount will be reimbursed.

American Express, MasterCard, Visa, Diners Club, and Visa Electron: you can use any of these major credit cards to book tickets on the Alitalia website with the security of your purchases guaranteed.

FOR YOUR SECURITY: CODE AND PASSWORD

To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find: 

  • For American Express cards (four digits), on the back above the credit card number 
  • For Visa, Diners Club, or MasterCard cards, (3 digits) on the signature strip on the back of the card


Please note: if you are not the owner of the credit card used to purchase your ticket, you must bring to the airport a photocopy of the card used.

To ensure the security of your payments, many banks require the use of the 3D Secure protocol, a fraud protection system used for Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). You can activate the service completely free of charge on the website of your bank or credit card, by setting a password for your personal information.
Once activated, when you make an online purchase, you will be prompted to enter the password chosen to establish the cardholder's identity.

For more information, contact the bank that issued your Visa or MasterCard.

If you are a Gruppo Intesa Sanpaolo multi-channel customer and have activated Internet Banking, use the PagoInConto service for your Alitalia website purchases.

  1. Once you have chosen your flight(s), select PagoInConto from the payment options.
  2. The system will connect you securely to the Gruppo Intesa Sanpaolo website 
  3. Type in your access credentials: the account holder code, PIN and Key-Code 
  4. A screen—which cannot be modified—will pop up showing your details, which you must confirm. 
  5. When the bank authorizes payment, the purchase will be completed and you will return to the Alitalia website's confirmation page 
  6. Once the transaction is complete, you will receive an email from Alitalia confirming the ticket purchase.

* For refund requests on tickets purchased through PagoInConto, please send an email request to pagoinconto@alitalia.it specifying:
  • Ticket number
  • PNR (booking code) 
  • IBAN
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

If you have an account with BancoPosta and have activated Internet Banking, making a purchase on the Alitalia website is even easier.

  1. Once you have chosen your flight(s), select BancoPosta from the payment options. The system will connect you securely to the BancoPosta online payment system.
  2. Type in your personal data to access your account (username and password) and use your device code to confirm your purchase. 
  3. When BancoPosta authorizes payment, the purchase will be completed and you will return our website's confirmation page 
  4. Once the transaction is complete, you will receive two emails: one from Alitalia confirming the ticket(s) purchased* and the other from BancoPosta to your Postemail box confirming the debit.


If you are not a BancoPosta customer, you can request an account at any of Italy’s 14,000 post offices or directly online at the Bancopostaclick.it website. Once the account is open, remember to activate the internet banking service before making purchases on the Alitalia website. 



* For refund requests on tickets purchased through BancoPosta, please send an email request to bancoposta@alitalia.it specifying:
  • Ticket number
  • PNR (booking code)
  • IBAN
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

With Findomestic Banca you can purchase your Alitalia tickets with complete security, with the added advantage of paying for your purchase in monthly installments and earning MilleMiglia points as well.

Why choose Findomestic?

  • Findomestic specializes in credit to families and was founded in 1984 by Italian and French banks. Findomestic is part of BNP Paribas, a leading international banking group. 

  • The Findomestic website is protected by the most advanced security systems available to guarantee your privacy.


Making your request online is quick and easy: 

  1. Select your flight(s) on our website and then choose Findomestic as your payment method. 
  2. Type in your MilleMiglia code. 
  3. Choose the monthly payment amount you prefer from those listed. 
  4. Fill in the request form and you will receive a feasibility contract. 
  5. Send this contract and your documents to Findomestic. 
  6. Track the various stages of your request. 
  7. Receive your Alitalia ticket via email.

When the financing has been granted, if you are a member of the MilleMiglia Program, you will earn one mile for every euro spent.

Read more about the details and requirements for financed ticket purchases.

Buy today, pay tomorrow thanks to Lottomatica Servizi*: you can make purchases from Alitalia’s website easily and quickly.

  1. Once you have chosen your flight(s), choose Lottomatica as your payment method.
  2. Pay for your ticket(s) by midnight of the following day at any Lottomatica Servizi outlet.

You can book and pay for the ticket(s) up to 48 hours before the departure of your flight. The total purchase cannot exceed EUR 999.99.

For more information, find the nearest outlet or visit the Lottomaticaservizi.it website.



* For refund requests on tickets purchased through Lottomatica, please send an email request to lottomatica@alitalia.it specifying:
  • Ticket number
  • PNR (booking code)
  • IBAN 
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

From November 5, 2013, LIS PAGA Lottomatica Servizi sales points (tobacconists and bars) will apply a fee of EUR 2 for each ticket purchased by cash or PagoBancomat card.

Please note that for this type of purchase, where no receipt is issued, the transaction cannot immediately be considered valid. For this reason, the customer must obtain the Lottomatica receipt once the ticket has been paid for.

Buy your ticket on the Alitalia website and charge it directly to your PayPal account.

If you already have a PayPal account, follow the instructions below to purchase your ticket:

  1. Once you have selected your flights, select “PayPal” from the payment options.
  2. The system will automatically and securely connect you to PayPal.
  3. Type in your PayPal access credentials (email address and password) and after having carefully checked the transaction summary, confirm your purchase. 
  4. Once PayPal authorizes payment, the transaction will be finalized and you will return to the Alitalia website's confirmation page. 
  5. When the transaction is complete, you will receive two emails: one from Alitalia confirming the ticket(s) purchased* and the other from PayPal confirming the debit.

If you do not have a PayPal account, you can open one online at Paypal.com or Paypal.it.



* For refund requests on tickets purchased through PayPal, please send an email to paypal@alitalia.it specifying:
  • Ticket number 
  • PNR (booking code) 
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

Do you have an account with UniCredit bank with internet banking activated? Take advantage of the PagOnline service to make purchases on the Alitalia website.


  1. Once you have selected your flight(s), choose 'PagOnline' from the payment options. The system will connect you securely to the Gruppo UniCredit website from which you can choose your bank.
  2. Type in your access credentials (registration code and PIN) and use the one-time password from your Password Card or from the UniCredit Pass, the innovative electronic device that guarantees the security of your transaction by changing your password every 60 seconds.
  3. When the bank has authorized the transaction, the purchase will be completed and you will return to the Alitalia website's confirmation page.
  4. Once the transaction has been concluded you will receive two emails: one from Alitalia confirming your ticket purchase* and another from your bank confirming the debit.

 Gruppo UniCredit is a MilleMiglia partner: discover all the advantages by visiting the dedicated web page. If you are not a UniCredit customer, choose the account that's right for you: you can apply directly online.

* For refund requests on tickets purchased through Pagonline, please send an email request to pagonline@alitalia.it specifying:
  • Ticket number 
  • PNR (booking code) 
  • IBAN 
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

FAST, EASY AND SECURE: BUY ONLINE WITH A BANK TRANSFER USING THE NEW SOFORT BANKING SERVICE.

SOFORT Banking is an international online payment system that makes it easier and more secure to pay by bank transfer using your usual online banking details, without the need to log in to your online bank or create an additional account.
Your transfer is sent in real time, by simply logging in using your banking details and confirming the process with a Transaction Authentication Number (TAN).

The SOFORT system is certified and meets the highest security standards, using a secure payment module sending encrypted data.