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For assistance with your luggage problems contact us by:
- telephone: +39 06 65640
- fax: +39 199 125623*
If you should not get your luggage upon arrival, please go to the airport Baggage Assistance office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to get refunded for expenses you may have sustained until you received your own luggage.
If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.
If your luggage was damaged during the journey, go to the airport Baggage Assistance office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer.
Is there something missing from your luggage?
Go immediately to the airport Baggage Assistance office and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.
*From landline, VAT incl.: 11.88 cents/min.
From mobile, costs vary depending on the phone contract used to make the call.
From Abroad: +39 06 65649