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Contacts and assistance
FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD CALL +39 06 65649 OR THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.
From inside Italy, call the Customer Center at 89 20 101, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week.
Outside of Italy, contact the nearest Alitalia office, or call +39 06 65649, to change your flight reservation or request assistance. This service is available 24 hours a day, 7 days a week.
SPECIAL ASSISTANCE AND RESIDENT TARIFFS
From inside Italy call 06 656402 for:
- Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
- Web assistance (24 hours a day, 7 days a week)
- Resident tariffs:
- To/from Sardinia (for residents and special categories, 24 hours a day, 7 days a week)
CUSTOMER RELATION SERVICES
To comment or complain about your travel experience, please contact:
- From inside Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week)
- From outside Italy contact the Customer Relations Office nearest you
Find out about Alitalia flights:
- From inside Italy call 800 650055, active 24 hours a day, 7 days a week
- Send a text message as follows "info (space) flight number (space) day (space) month” to either:
- 44222 for TIM mobile clients
- +39 939 99 44222 for clients of other telephone services
1. From a landline, VAT included: 63 cents/min, no connection charge.
From mobile, VAT incl.: TIM (16 cents connection charge + 94 cents/min); Vodafone (16 cents connection charge + 48 cents/min); Wind (15 cents connection charge + 48 cents/min); Tre (16 cents connection charge + 48 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.
THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEETSPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.
Call the number corresponding to your club:
|Your Club||Services||Opening Times||Number|
|Club MilleMiglia||Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm
|From Italy: 89 20 10*|
|7 days a week, 24 hrs||From abroad: +39 06 65649|
|7 days a week, 24 hrs||From Italy: 06 65644
From abroad: +39 06 65644
|Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm
|Freccia Alata Plus||Reserved special number|
If you live abroad, you can also contact the Millemiglia Member Services in your country.
* From a landline, VAT included: 64 cents/min, no connection charge.
From mobile, VAT incl.: TIM (16 cents connection charge + 95 cents/min); Vodafone (16 cents connection charge + 49 cents/min); Wind (16 cents connection charge + 98 cents/min); Tre (16 cents connection charge + 49 cents/min).
ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.
For assistance with your baggage issues when in Italy:
- telephone: +39 06 65640
- fax: +39 199 125623*
DELAYED OR LOST LUGGAGE
If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.
If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.
If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer.
Is there something missing from your luggage?
Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.
* From landline, VAT incl.: 11.88 cents/min
From mobile rates vary according to the server used