Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions, remarks or complaints.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 89 20 10 (INSIDE ITALY).
FROM ABROAD CALL +39 06 65649 OR THE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.

From inside Italy, call the Customer Center at 89 20 101, for information, reservations and the purchase of tickets for domestic or international fights. The service is available 24 hours a day, 7 days a week. 

Outside of Italy, contact the nearest Alitalia office, or call +39 06 65649, to change your flight reservation or request assistance. This service is available 24 hours a day, 7 days a week.

SPECIAL ASSISTANCE

From inside Italy call 06 656402 for:

  • Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week)
  • Web assistance (24 hours a day, 7 days a week)

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact: 

  • From inside Italy call 06 65640 (from 9.00 a.m. to 10 p.m., 7 days a week)
  • From outside Italy contact the Customer Relations Office nearest you

FLIGHT INFORMATION

Find out about Alitalia flights: 

  • From inside Italy call 800 650055, active 24 hours a day, 7 days a week 
  • Send a text message as follows "info (space) flight number (space) day (space) month” to +39 339 99 44222.

1. From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEETSPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.

Call the number corresponding to your club:


Your ClubServicesOpening TimesNumber
Club MilleMiglia
  • ticket reservation and purchase
  • award tickets
  • information
Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm
From Italy: 89 20 10*
  • change a reservation 
  • special assistance
7 days a week, 24 hrsFrom abroad: +39 06 65649
Ulisse
Freccia Alata
  • ticket reservation and purchase
  • information
  • web assistance
7 days a week, 24 hrsFrom Italy: 06 65644
From abroad: +39 06 65644
  • change a reservation 
  • special assistance
Mon-Fri, from 9am to 8pm
weekend and holidays, from 9am to 5pm
Freccia Alata PlusReserved special number


If you live abroad, you can also contact the Millemiglia Member Services in your country.



From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your baggage issues when in Italy: 

  • telephone: +39 06 65640 
  • fax: +39 199 125623*

DELAYED OR LOST LUGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost. 


FIND OUT MORE 

DAMAGED LUGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer. 


FIND OUT MORE  

MISSING ITEMS

Is there something missing from your luggage?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.


FIND OUT MORE 



From landline, VAT incl.: 11.88 cents/min
  From mobile rates vary according to the server used