Regulations and Refund Request Procedure

REGULATIONS



REFUNDS

  • If you are not assigned the extra comfort seat purchased, you have the right to a refund for the cost of said seat for that specific leg, in the following cases:
    1. Alitalia cancels the flight 
    2. Alitalia changes the type of aircraft and the aircraft that operates the flight does not have extra comfort seats
    3. You miss a connecting intercontinental flight following a flight operated by Alitalia or a partner company
    4. There were technical problems with the seat chosen
    5. Alitalia exercised its right to assign or reassign the extra comfort seat before or after boarding for operational or safety reasons
    6. Because of illness/death
      • Of close relatives such as: spouse, children including adopted children, parents, brothers/sisters, grandparents, grandchildren, parents-in-law, brothers and sisters-in-law, and sons and daughters-in-law; in this case, proof of the relationship must be provided with the appropriate certificate (civil status certificate or other certificate issued by a local council or registry office)
      • Of passengers on the same PNR: whether they are relatives or friends
      • In both cases, not flying due to illness or death must be proved by a valid hospital certificate or death certificate
      • The point concerning "Because of illness/death" always follows the conditions of carriage in force
  • There will be no refund in the event that the requirements requested and illustrated in the extra comfort seat assignment policy are not met, nor in the event that the passenger decides to purchase an upgrade to a higher class, whether on board or at check-in
  • If there were technical problems with the pre-chosen seat, you must promptly notify the cabin crew, showing your purchase receipt. The crew will make the necessary report for the refund procedure; in absence of said communication, the refund will not be granted