ONGOING UNREST IN LIBIA

Due to ongoing unrest in Tripoli, all Alitalia flights to/from Tripoli have been cancelled till 15th April 2014. All passengers booked and holding a ticket issued on AZ flights to/from Tripoli, between the 21st March and 15th April 2014, will benefit from the following repro policy:

RE-booking PROCEDURES

Re-booking without penalty on AZ/AP/XM/VE/CT flights operating and AZ marketing flights in the same booking class or in the first available one.

- The reservation must be changed not later than the 15th May 2014

- Travel must be completed within the 15th May 2014 or within the ticket validity

- The original duration of stay may be preserved

RE-ROUTING PROCEDURES

Re-routing without penalty on AZ/AP/XM/VE/CT flights operating and AZ marketing flights in the same booking class or in the first available one.

- The travel could be done via intermediate point on the same origin and destination

- The reservation must be changed not later than the 15th May 2014

- Travel must be completed within the 15th May 2014 or within the ticket validity

- The original duration of stay may be preserved


VOUCHER

Voucher can be used on the network of the Alitalia Group


Full Refund

Without any penalty of completely/partially unused ticket in the original form of payment, only if flight would be cancelled


Passengers with open ticket, without reservation, will have the refund of not used ticket.

Change of origin/destination

The full or partial value of the original ticket may be used to buy new Alitalia tickets. The new fare must be recalculated using the applicable fare for the new origin/destination.
Reservation must be done not later than the 15th May 2014 without change fee.

MilleMiglia Award Tickets

Millemiglia Customers will be reprotected on on AZ/AP/XM/VE/CT flights in the award classes provided, subject to the space availability


Please verify flight status before going to the airport.

For further informations please contact Alitalia Customer Center:

- 800 65 00 55 toll free number from Italy
- +39 06 65649 from abroad


  informazioni