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Contacts and assistance
FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL 0031 20 676 4479 (INSIDE THE NETHERLANDS).
FROM ABROAD CALLTHE ALITALIA OFFICE IN YOUR COUNTRY FOR ASSISTANCE OR TO CHANGE A RESERVATION.
From inside the Netherlands, call the Customer Center at 0031 20 676 4479 (option 1), for information, reservations and the purchase of tickets for domestic or international fights. The service is available from Monday to Friday between 8 a.m. and 7 p.m.
Outside of the Netherlands, contact the nearest Alitalia office to change your flight reservation or request assistance.
For your group reservation (min. 10 persons) contact:
- Tel. +31 (0) 20.575.4920 (option 2)
- Fax +31 (0) 20.575.4907
- E-mail: email@example.com
- Opening times: Monday to Friday 09.00-17.30
SPECIAL ASSISTANCE AND WEB SUPPORT
From inside the Netherlands call +39 06 65640 for Special assistance (from 7.00 a.m. to 11 p.m., 7 days a week).
To receive web and online reservations support (exclusively problems encountered on our booking engine or site), you can call 0031 (0) 20 57 54 922, available from Monday to Friday between 9 a.m. and 8 p.m.; on Saturday and Sunday, from 9.30 a.m. to 5 p.m.
CUSTOMER RELATION SERVICES
To comment or complain about your travel experience:
- From inside the Netherlands write to customer.relationsNL@alitalia.it
- From outside the Netherlands contact the Customer Relations Office nearest you
THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEET SPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.
Call the number corresponding to your club:
|Club MilleMiglia||From the Netherlands and abroad: 020 6764479|
From the Netherlands and abroad: 020 6764479
|Freccia Alata Plus||Reserved special number|
If you live abroad, you can also contact the Millemiglia Member Services in your country.
ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.
For assistance with your luggage problems contact us by:
- mail: customer.relationsNL@alitalia.it
- fax: 199 125623 (just from Italy)
DELAYED OR LOST LUGGAGE
If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to get refunded for expenses you may have sustained until you received your own luggage.
If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.
If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer.
Is there something missing from your luggage?
Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.