Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions, remarks or complaints.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM ROMANIA 0040 21 3187661

For informationreservations and the purchase of tickets for domestic or international flights, please contact:

  • from Romania call 0040 21 3187661
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you

    SPECIAL ASSISTANCE AND WEB ASSISTANCE

    • from Romania call number 0040 21 318 76 61/2
    • from Italy call number (+39) 06 656402
    • from other countries contact the Customer Relations Office nearest you 

    CUSTOMER RELATION SERVICES

    To comment or complain about your travel experience, please contact:  


    1. Costs for italian operators:
    From a landline, VAT included: 64 cents/min, no connection charge.  
    From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).
    2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEETSPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.

From Italy call 89 20 10*
From Romania, call 0040 21 3187661/2
From other countries, you can also contact the MILLEMIGLIA CUSTOMER SERVICE in your country.

* Costs for italian operators 
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM, Vodafone and Tre (16 cents connection charge + 95 cents/min); Wind (15 cents connection charge + 98 cents/min).

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your baggage issues when in Italy: 

DELAYED OR LOST LUGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost. 


FIND OUT MORE 

DAMAGED LUGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer. 


FIND OUT MORE  

MISSING ITEMS

Is there something missing from your luggage?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.


FIND OUT MORE 



1. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.