There is no service charge on tickets purchased in the USA via Alitalia’s website, US airport ticket counters* or call center.
To purchase your tickets on our website, choose one of the following payment methods:
When you book your reservation through the Alitalia U.S. call center (800 223 5730) or at an Alitalia U.S. ticket counter, we will allow you to hold the quoted fare without payment for at least 24 hours if the reservation is made one week or more prior to scheduled flight departure. When you purchase a ticket through Alitalia’s U.S. web site, we will allow you to cancel without penalty or fee and receive a full refund if you cancel within 24 hours after your purchase and if the reservation is made one week or more prior to scheduled flight departure.
Cancellations and refunds for qualifying web site purchases and purchases made via the call center may be requested by calling 800 223 5730.
An administrative fee of $20.00 per ticket may apply for full or partial ticket refund requests made by the passenger. If the airfare rule requires a change or cancellation fee, no additional administrative fee will be collected.
*A $20.00 handling fee applies to tickets issued by the Alitalia ticket office at Los Angeles Airport.