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YOU ARE ALLOWED ONE ITEM OF HAND BAGGAGE WEIGHING NO MORE THAN 8 KG AND MEASURING NO MORE THAN:
- 55 cm HIGH
- 35 cm WIDE
- 25 cm DEEP
SIZE AND WEIGHT
The hand baggage you bring on board with you may weigh no more than 8 kg and measure no more than 55 cm in height, 35 cm in width and 25 cm in depth – including handles, side pockets and wheels.
Before proceeding to the boarding gate, check the size and weight of your hand baggage with Alitalia ground personnel or by placing it in one of the baggage measurers near the check-in desk. Passengers who fail to perform this check of their hand baggage may be denied permission to board.
WHAT DOES IT INCLUDE?
Briefcases and laptop computers are considered hand baggage and may be brought on board in addition to the limits indicated.
Crutches are also considered hand baggage.
ITEMS PROHIBITED IN THE CABIN
Items considered dangerous for flight security are not permitted in the cabin, such as scissors, pencil sharpeners, pocket knives, and agricultural, scientific, sports and industrial (or similar) tools, as well as replica firearms. Electronic cigarettes (e- cigarettes) pipes and cigars electronics can not be transported in checked luggage and use is forbidden on board. The lighters can be carried in the cabin only on the person.
BAGGAGE ON FLIGHTS OPERATED BY OTHER PARTNER CARRIERS
For code share flights, please visit the website of the Partner Carrier operating the flight.
CHECKED BAGGAGE CANNOT EXCEED 23 OR 32 KG IN WEIGHT, DEPENDING ON THE TRAVEL CLASS AND DESTINATION, AND 158 CM IN SIZE (THE SUM OF HEIGHT + WIDTH + DEPTH).
At check-in, your baggage will be weighed and tagged with your name, itinerary, airport codes, flight numbers and dates. You will use the tag receipt to identify your baggage upon arrival and, should your baggage be lost, it will make it easier to track. We suggest that you also put your own personal luggage tag on the baggage, including your contact information, so that you can be reached in the event of a problem.
Alitalia's liability limits for lost or damaged baggage do not cover damage to valuable, fragile or perishable goods.
If you wish to extend these limits, find out how you can make a DECLARATION OF VALUE
SIZE, WEIGHT AND AMOUNT — BAGGAGE ALLOWANCE
Make sure your baggage is strong enough and does not exceed the maximum allowed size: 158 cm (height + width + depth).
Cardboard boxes may be accepted as checked baggage, provided they are labeled with the passenger's name, wrapped in cellophane and comply with the maximum allowed size.
Depending on your destination, travel class and the ticket issue date, you may bring one or two pieces of baggage weighing no more than 23 or 32 kg. Any excess in terms of the allowed number of items, weight and/or size can be covered by paying for extra baggage allowance, which you can purchase at the airport from the Alitalia ticket desk or online during check-in, with a 20% discount.
Passengers who have requested special assistance may purchase extra baggage allowance with a 20% discount by calling the dedicated number within 24 hours of their flight departure time.
Please note that, for safety reasons, each item of baggage may not weigh more than 32 kg.
ARE YOU AN EXCLUSIVE CLUB MEMBER?
Learn more about benefits regarding the allowed size, weight and number of baggage items on the dedicated page for your club.
ALL OF THE REGULATIONS GOVERNING THE TRANSPORTATION OF SPORTS EQUIPMENT, MUSICAL INSTRUMENTS, WEAPONS AND AMMUNITION, DIPLOMATIC BAGS AND URNS. CHECK WITH BAGGAGE ASSISTANCE.
Sports equipment weighing 23 kg or less is considered normal baggage and is included in the baggage allowance. Sports equipment exceeding 23 kg is subject to the normal excess baggage fee.
Surf and windsurf boards and tandem bikes are an exception to this rule.
All musical instruments the sum of whose dimensions (height, width, length) does not exceed 115 cm and whose length does not exceed 115 cm, and with a maximum weight of 8 kg, can be carried free of charge on board, in a special hard case, instead of hand luggage.
Instruments, such as cellos, which do not exceed the following dimensions: 52x40x135 cm (width, depth, height) and weight of 32 kg, must be carried in the cabin paying an additional fee. The booking must be made at least 48 hours before the day of departure.
Passengers wishing to carry their own musical instruments on board Alitalia flights must arrive at check-in at least 60 minutes before it closes.
WEAPONS AND AMMUNITION
Weapons and ammunition are not included in the baggage allowance. They must be registered during check-in, subject to payment of a flat-rate surcharge based on the flight destination. Each passenger is allowed to carry a maximum of 20 kg of weapons and a maximum of 5 kg of ammunition.
A diplomatic bag is a sealed bag accompanied by a diplomatic courier who declares it as such during check-in.
All the necessary information on how to transport urns in the cabin on our flights.
ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.
For assistance with your baggage issues:
- from United States
- e-mail to customer.relationsNYC@alitalia.it
- fax to +1 212 903 3568
- write to Alitalia Customer Relations PO Box 4485 New York, NY 10163-4485
- from Italy call (+39) 06 656401
- from other Countries contact the Customer Relations Office nearest you
DELAYED OR LOST LUGGAGE
If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city to file and obtain a Property Irregularity Report (P.I.R.). You will be given a copy of the P.I.R. and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.
If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost.
If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer.
Is there something missing from your luggage?
Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.
1. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.