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Alitalia recommends that passengers make requests for special assistance when booking their ticket through Reservations. The more information you can provide our representatives when making your travel plans, the more we can help you. Our representatives will answer questions, discuss your specific needs and alert you to special notifications and procedures. If you have specific questions that aren't answered here or you want to speak to someone about your particular needs in person, call 800-223-5730 or contact the Alitalia Office in your Country.
For more information about the rights of disabled persons see EC Regulation 1107/06 or Title 14 of the United States Code of Federal Regulation, Part 382.
The following passengers must travel with an assistant when Alitalia determines that an assistant is essential for safety:
- A passenger traveling in a stretcher. The safety assistant for such a person must be capable of attending to the passenger's in-flight medical needs
- A passenger who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from Alitalia personnel
- A passenger with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft
- A passenger who has both severe hearing and severe vision impairments, if the passenger cannot establish some means of communication with Alitalia personnel that is adequate both to permit transmission of the flight safety briefing required by governmental authorities and to enable the passenger to assist in his or her own evacuation of the aircraft in the event of an emergency.
In accordance with that established by the EASA (European Aviation Safety Agency) for safety purposes in Air Ops – Commercial Air Transport (May 2013), "Persons requiring special conditions, assistance and/or devices when carried on a flight shall be considered as SCPs (Special Categories of Passengers)."
The following are included in this category:
- Persons with reduced mobility (PRMs) who, without prejudice to Regulation (EC) No. 1107/2006, are understood to be any person whose mobility is reduced due to any physical disability, sensory or locomotory, permanent or temporary, intellectual disability or impairment, any other cause of disability, or age
- Infants (under two years old) and unaccompanied minors
- Deportees, inadmissible passengers (INAD) or prisoners in custody
SCPs shall be carried under conditions that ensure the safety of the aircraft and its occupants. Companies are responsible for checking that "the number and categories of SCPs [present on board] do not exceed the number of passengers capable of assisting them in case of an emergency evacuation"...
For this reason, in order to comply with the aforementioned safety measures, you may be asked to book on an alternative flight to the one you wish to take.
When booking your flight, Alitalia recommends that you inform the airline of your need to travel with an electric or manual wheelchair.
Alitalia will transport wheelchairs, other mobility aids or other assistive devices free of charge and, when such items may be stored in dedicated passenger cabin stowage space or designated priority areas in overhead compartments or under seats consistent with applicable government safety, security and hazardous materials requirements, they may be brought into the aircraft cabin.
Passengers must provide at least 48 hours advance notice and check in one hour before the check-in time for general public to receive the following services and accommodations:
- carriage of an incubator;
- hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply; passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices (including portable oxygen concentrators) to power the device for 150% of the expected maximum flight duration. If the apparatus contains a lithium battery, it must not exceed 100Kwh, maximum 2 additional spare batteries of maximum 100 Kwh each can be carried on board, provided they are individually packed in protective casing. Lithium batteries are prohibited in the hold (Get full details on ITEMS PROHIBITED IN BOTH CABIN AND HOLD)
- accommodation for a passenger who must travel in a stretcher;
- transportation for an electric wheelchair on an aircraft with fewer than 60 seats;
- provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging;
- accommodation for a group of ten or more qualified individuals with a disability, who make reservations and travel as a group;
- provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory;
- transportation of an emotional support or psychiatric service animal in the cabin;
- transportation of a service animal on a flight segment scheduled to take 8 hours or more; or
- accommodation of a passenger who has both severe vision and hearing impairments.
Alitalia will make reasonable efforts to accommodate passengers requiring such assistance who fail to make reservations for such services at least 48 hours in advance or fail to meet these advance check-in requirements, if such accommodation does not delay the flight.
A Safety Briefing Card is available for blind and vision impaired passengers on medium-haul Airbus aircraft. The card contains passenger safety information in Braille with raised figures and in keeping with regulations covering legibility and color contrasts for the vision impaired. It has the following characteristics:
- text with letters and colors for vision impaired passengers (and their assistants)
- text written in Braille
- figures in 3D showing such features as the location of emergency exits, a layout of the cabin, instructions on how to fasten and unfasten seat belts, emergency positions and the use of safety jackets and oxygen masks.
Alitalia permits guide and service dogs to accompany passengers with disabilities at no charge, subject to the advance notification and check-in requirements under the circumstances described above.
As evidence that the dog is a guide or service dog, Alitalia will accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of the passenger.
For any flight segment scheduled to take 8 hours or more, Alitalia will require that a passenger using a guide or service dog provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight.
Additionally, passengers seeking to travel with a dog that is used as an emotional support or psychiatric service animal, must provide current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:
- the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);
- the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;
- the individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care;
- the date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
Guide or service dogs will be permitted to accompany the passenger into the cabin but will not be permitted to occupy a seat. Alitalia reserves the right to refuse to transport a guide or service dog in the passenger if it is too large or heavy to be accommodated in the cabin, if the animal would pose a direct threat to the health or safety of others, if it would cause a significant disruption of cabin service, or if it would be prohibited from entering a foreign country that is the flight's destination.
The passenger assumes full responsibility for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state, or territory from and/or to which the animal is being transported. Alitalia will not be responsible in the event any such dog is refused entry into, or passage through, any country or territory.
- Oxygen therapy for passengers with heart, lung or respiratory conditions to prevent the effects of cabin pressure when the airplane is flying at high altitudes.
If you need a carrier oxygen equipment you should request it in advance. Contact Alitalia to verify if it is available on the aircraft you are planning to flight with.
- Transportation of syringes and medicines on-board, for personal use, in sufficient quantity for the entire trip (flights to and from the destination and the duration of the stay). If you use needles or syringes to take medication or medicines consisting of liquid, gel or paste substances, you must have appropriate medical records with you to explain your medical condition and the need for the medical procedure to security or foreign authorities.
Please alert the cabin crew if you have used any needles during flight so they may provide you with a disposal container. You may not hang intravenous devices from the aircraft overhead; they may interfere with the emergency oxygen mask system.
Passengers are encouraged to consult with Alitalia regarding any government security, safety or hazardous materials regulations restricting or prohibiting the acceptance of such syringes in the passenger cabin.