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PREPARE THE NECESSARY DOCUMENTS TO TRAVEL ALL OVER THE WORLD: ITALY, EUROPE, NON-EU COUNTRIES, USA AND OTHER DESTINATIONS.
ITALY, EUROPE AND NON-EU COUNTRIES
ID card, passport and visa: all the documents you'll need to fly within Italy, Europe or non-EU countries.
Find out more about DOCUMENTS FOR ITALY, EUROPE AND NON-EU COUNTRIES
USA AND OTHER DESTINATIONS
Are you ready to leave for the USA or another destination?
Learn about all the mandatory procedures, consult and request all the necessary documents in time.
Learn more about DOCUMENTS FOR THE USA AND OTHER DESTINATIONS
Alitalia recommends that passengers make requests for Special Assistance when booking their ticket through Reservations. The more information you can provide our representatives when making your travel plans, the more we can help you. Our representatives will answer questions, discuss your specific needs and alert you to special notifications and procedures.
Please keep in mind that some services or accommodations may require 48-hour advance notice and check-in one hour before the check-in time for the general public. Such services and accommodations are presented below.
If you have specific questions that aren't answered here or you want to speak to someone about your particular needs in person, call 800-223-5730 or contact the Alitalia Office in your Country.
MEDICAL INFORMATION FORM
In certain cases, Alitalia may require passenger’s to provide a completed Medical Information Form and complete Form A “Information for customers requiring special assistance”, which must be signed by you or your representative.. Additional information is available here.
When a Medical Information Form is required, it must be dated within 10 days of the passenger’s initial departing flight.
WHEELCHAIRS, OTHER MOBILITY AIDS AND ASSISTIVE DEVICES
When booking your flight, Alitalia recommends that you inform the airline of your need to travel with an electric or manual wheelchair.
Alitalia will transport wheelchairs, other mobility aids or other assistive devices free of charge and, when such items may be stored in dedicated passenger cabin stowage space or designated priority areas in overhead compartments or under seats consistent with applicable government safety, security and hazardous materials requirements, they may be brought into the aircraft cabin.
ADVANCE NOTICE AND CHECK-IN FOR CERTAIN SERVICES OR ACCOMMODATION REQUESTS
Passengers must provide at least 48 hours advance notice and check in one hour before the check-in time for general public to receive the following services and accommodations:
- carriage of an incubator;
- hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply; passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices (including portable oxygen concentrators) to power the device for 150% of the expected maximum flight duration. If the apparatus contains a lithium battery, it must not exceed 100Kwh, maximum 2 additional spare batteries of maximum 100 Kwh each can be carried on board, provided they are individually packed in protective casing. Lithium batteries are prohibited in the hold (Get full details on ITEMS PROHIBITED IN BOTH CABIN AND HOLD)
- accommodation for a passenger who must travel in a stretcher;
- transportation for an electric wheelchair on an aircraft with fewer than 60 seats;
- provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging;
- accommodation for a group of ten or more qualified individuals with a disability, who make reservations and travel as a group;
- provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory;
- transportation of an emotional support or psychiatric service animal in the cabin;
- transportation of a service animal on a flight segment scheduled to take 8 hours or more; or
- accommodation of a passenger who has both severe vision and hearing impairments.
Alitalia will make reasonable efforts to accommodate passengers requiring such assistance who fail to make reservations for such services at least 48 hours in advance or fail to meet these advance check-in requirements, if such accommodation does not delay the flight.
BLIND AND VISION IMPAIRED PASSENGERS
Medium-haul Airbus aircraft provide blind and vision impaired passengers with a special Safety Briefing Card.
GUIDE OR SERVICE DOGS FOR PASSENGERS WITH DISABILITIES
Alitalia permits guide and service dogs to accompany passengers with disabilities at no charge, subject to the advance notification and check-in requirements under the circumstances described above.
As evidence that the dog is a guide or service dog, Alitalia will accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of the passenger.
For any flight segment scheduled to take 8 hours or more, Alitalia will require that a passenger using a guide or service dog provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight.
Additionally, passengers seeking to travel with a dog that is used as an emotional support or psychiatric service animal, must provide current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:
- the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);
- the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;
- the individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care;
- the date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
Guide or service dogs will be permitted to accompany the passenger into the cabin but will not be permitted to occupy a seat. Alitalia reserves the right to refuse to transport a guide or service dog in the passenger if it is too large or heavy to be accommodated in the cabin, if the animal would pose a direct threat to the health or safety of others, if it would cause a significant disruption of cabin service, or if it would be prohibited from entering a foreign country that is the flight's destination.
The passenger assumes full responsibility for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state, or territory from and/or to which the animal is being transported. Alitalia will not be responsible in the event any such dog is refused entry into, or passage through, any country or territory.
OTHER SERVICES FOR HEALTHY TRAVEL
Find out about the other special assistance services:
- Oxygen therapy for passengers with heart, lung or respiratory conditions
- Transporting syringes in the passenger cabin: passengers are encouraged to consult with Alitalia regarding any government security, safety or hazardous materials regulations restricting or prohibiting the acceptance of syringes in the passenger cabin.
ARE YOU ABOUT TO BE A MOM?
CONSULT YOUR OB/GYN BEFORE DEPARTURE AND MAKE SURE YOU HAVE ALL THE NECESSARY DOCUMENTS.
Before embarking on your trip, have your attending physician complete, sign and stamp the Medical Information Form (MEDIF) not more than seven days prior to your departure date.
You will need a MEDIF if:
- You are in the last four weeks of your pregnancy
- You have medical complications related to your pregnancy
- You are having twins
From the start of your ninth month of pregnancy, request a certificate from your doctor that includes your due date.
For more information and/or reservations, contact the Special Assistance services.
It is inadvisable to travel seven days prior to and seven days after giving birth and if there is a risk of a premature birth or other complications. If you are traveling with a companion (recommended after the 28th week), request that he/she be seated next to you to assist you throughout your trip.
In flight, do not over-tighten the seat belt and keep it fastened higher than usual.
Promote blood circulation: wear support stockings and massage your legs from time to time. If possible, choose an aisle seat so that you are free to move around. During the flight, drink plenty of water and avoid carbonated beverages.
FIND OUT ABOUT THE DOCUMENTS YOU'LL NEED AND OUR SERVICES FOR UNACCOMPANIED MINORS AND CHILDREN UP TO 15 YEARS OF AGE.
DOCUMENTS FOR MINORS
Make sure you have all the necessary documents required by Italian law and by the law of the country the child is traveling to.
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FROM 0 TO 12 YEARS
Celebrate your child's first flight with our "First Flight" program.
In addition to special fares, we offer special services for our young passengers.
Find out everything you need to know about lounges, on-board bassinets, special meals, use of strollers and the possibility of booking a seat for children up to two years old.
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- For passengers under 14 years of age (on domestic flights) and under 15 years of age (on international flights) traveling alone or accompanied by another minor or by an adult in a different seating class, we provide a special "Unaccompanied Minor" service
- Underage passengers traveling alone who are over the age for using the mandatory Unaccompanied Minor service can request the new "Voluntary Unaccompanied Minor" service
DON'T WANT TO LEAVE YOUR DOG, CAT, FERRET OR CANARY BEHIND WHEN YOU GO ON VACATION? FIND OUT EVERYTHING YOU NEED TO KNOW ABOUT TRAVELING WITH YOUR PET.
Not every aircraft has animal transport facilities and the maximum size of the pet carriers they can take on board varies. Please find out if your pet can travel with you by calling our Special Assistance service.
DOGS AND CATS
In order to travel within Italy and the EU, cats and dogs must have the following:
- A passport issued by a veterinarian listing the vaccinations your pet has received and attesting to its health
- Legible tattoo or microchip
In order to prevent the spread of avian (bird) flu, the EU and the Ministry of Health have placed a total ban on the importation of birds from Asia, Turkey, Russia, South Africa, Romania and the Balkan Peninsula.
In order for your pet to be able to travel with you, you must pay an additional ticket charge, which will vary depending on the pet's weight, the departure and arrival airports, and whether it will travel in the cabin or in the cargo hold.
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