Buying online

Simplicity and maximum security for your Alitalia online shopping experience: choose your preferred payment method, then buy products and services, and relax.

PURCHASES AND REFUNDS

SERVICE CHARGE

A service charge applies* to ticket purchases, at the following variable amount:

 

Web purchase 
No service fee applied.

 

Call center purchase

EUR 20* per ticket purchased at the time of booking 

EUR 30* per international and intercontinental ticket purchased after booking

 

Purchase from ticket desks managed by Alitalia General Sales Agents

A service fee will be applied of up to 7% of the total cost of the ticket on all destinations (the percentage, fee that is applied could vary).

MilleMiglia award ticket

The service charge only applies to call center purchases, it is also possible to purchase the ticket from alitalia.com. The service charge is not applicable if the award ticket can only be purchased through the call center (e.g. date change/itinerary change/award upgrade). 

For MilleMiglia ticket reissuance, only applicable through the call centre, a charge of EUR 55 for date change charges and EUR 22 YR taxes is applied per segment.

 

REFUNDS 

A fee of EUR 20 per ticket for administration costs is applicable on all complete or partial ticket refund requests, for flights canceled by the passenger.
Airport taxes and security taxes can always be reimbursed for all tariffs.
If the reimbursable amount is less than the administration fee, no amount will be reimbursed

 


* The service charge is not applicable in the following cases:

  • Passengers under 2 years old